SÌ SECONDO LEGGI INTERNE BANCARIE CHIEDONO QUALCHE VOLTA DELUCIDAZIONI, MA, SE RIDPONDO ALLA REALTÀ', MYTU E MOLTO EFFICIENTE. TO BE CONTINUED SO. DZ
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have Mytu for over 5 years never had any problems till recently. I can’t use my own money they froze my account and the customer service is very bad they don’t respond even if it’s urgent. And... Se mer
Pues llevo con mi cuenta bloqueada desde el 20/07/2026. Pues bien, el día 20/07/2026 procedieron sin consultar nada ni pedir explicaciones, proceder al bloqueo de mi cuenta y congelación de sus fondos... Se mer
Esperienza molto positiva con il servizio Help Center di MyTu. Il supporto è stato gentile, disponibile e soprattutto molto efficiente nel fornire risposte chiare e precise alle mie richieste. Ho appr... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Experience convenient & affordable mobile banking, made for everyone.
Kontaktuppgifter
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
3,8
Bra
614 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Davvero un servizio professionale
Davvero un servizio professionale, attento alle mie esigenze ..sempre pronto e disponibile..Francesco grazie ancora per la pazienza!!
23 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Marco,
Thank you very much for your kind words! We’re happy to hear that you found our service professional, attentive, and helpful. We will be sure to share your thanks with Francesco.
Best regards,
myTU Team
Functioning very well and have a great…
Functioning very well and have a great customer service
18 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Richard,
Thank you for your kind feedback! We’re delighted to hear that myTU is working well for you and that you’ve had a great customer service experience.
Best regards,
myTU Team
Supporto chiaro, veloce ed esaustivo
Il supporto che ho ricevuto, grazie a Maryana, è stato molto utile e anche veloce. In poco tempo ho risolto i miei dubbi, tramite pochi messaggi scambiati via email.
Sono rimasto molto soddisfatto di questo servizio.
22 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Giovanni,
Thank you very much for your kind feedback! We’re delighted to hear that Maryana was able to assist you clearly, quickly, and effectively.
We truly appreciate your trust and will be sure to share your kind words with her.
Best regards,
myTU Team
Konto 3/4 Jahr in Überprüfung
Konto 3/4 Jahr in Überprüfung. Richtige Verbrecherbank.
Nachtrag
Hab mich geirrt
Die Kontosperrung besteht schon 1 Jahr
19 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello,
We’re sorry to hear about your experience. Account reviews may require extended processing in line with regulatory, security, and legal obligations.
For privacy and data protection reasons, we are unable to discuss account-specific details in a public review.
Best regards,
myTU Team
Volle Zufriedenheit hat alles super…
Volle Zufriedenheit hat alles super und schnell gelöst.
18 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Marco,
Thank you for your kind feedback! We’re delighted to hear that everything was resolved quickly and to your full satisfaction.
Best regards,
myTU Team
Sono bravi
Sono bravi , veloci nel rispondere in email e a risolvere i problemi , l'App funziona benissimo , le spese zero , bravi speriamo che continuate così !
15 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Antonio,
Thank you for your kind feedback! We’re glad to hear you appreciate our quick email support, problem resolution, and the smooth app experience.
Best regards,
myTU Team
Ich bedanke mich für die schnelle…
Ich bedanke mich für die schnelle Lösung bei Problemen. Freundliche Mitarbeiter!
Danke Ihnen!
Wollenick Rene
15 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Rene,
Thank you very much for your kind review! We’re happy to hear that your issue was resolved quickly and that you found our team friendly and helpful.
Best regards,
myTU Team
Bonifico pendente
Buongiorno , sono 4 giorni che sto aspettando che stornano un bonifico in entrata nonostante fosse a mio nome e nonostante ci fosse scritto massimo 3 giorni lavorativi . Assistenza pessima che non risponde da nessuna parte . Ho fatto fare richiesta di storno anche dalla mia banca ma ancora non rispondono né hanno mandato a me la richiesta di accettazione di storno . Tutto molto grave . Evitate assolutamente
9 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello,
We must respectfully clarify that the transfer referenced in your review was reviewed and subsequently released, and the matter was resolved. Our support team also responded during the review period.
For privacy and data protection reasons, we cannot publish account-specific details in a public review. However, the current review does not reflect the final status of the case.
If you believe there is still any unresolved issue, please contact us from your registered email address and we will review it promptly. Should you feel it appropriate, you are welcome to update your review to reflect the current status.
Best regards,
myTU Team
Esmu Pilnìbà Apmierinàts Jūsu darbā un…
Esmu Pilnìbà Apmierinàts Jūsu darbā un sniegtos pakalpojumus!👍🏻
8 juni 2026
Svar från myTU
Hello,
Thank you for your kind feedback! We’re delighted to hear that you are fully satisfied with our service and support.
Best regards,
myTU Team
Francesco helped me resolved my…
Francesco helped me resolved my concern. He is knowledgeable of the product and services of the company. Thank you for your assistance. Keep it up👍...
10 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Marie,
Thank you for your kind feedback! We’re delighted to hear that Francesco was able to resolve your concern and provide knowledgeable assistance.
We’ll be sure to share your kind words with him.
Best regards,
myTU Team
mi hanno bloccato il conto
mi hanno bloccato il conto con dentro i miei solti da agosto dell'anno scorso ho scritto e riscritto e continuavano a temporeggiare! sono passati oltre 10 mesi e il mio conto è ancora bloccato quindi state attenti tutti lo sconsiglio vivamente
10 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Chaima,
We understand your frustration. Please note that account restrictions and closure decisions are not applied arbitrarily, but in accordance with regulatory, security, and legal requirements.
The outcome of your case has already been communicated through our official support channels. For privacy and data protection reasons, we cannot provide further account-specific details in a public review.
Best regards,
myTU Team
Francesco (myTU),
Francesco (myTU),
Labai ačiū už tikslią ir aiškią informaciją.Ji buvo naudinga ir greita.
9 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Tomas,
Thank you for your kind feedback! We’re glad to hear that Francesco provided clear, accurate, and helpful information.
We’ll be sure to share your kind words with him.
Best regards,
my tu...... is perfect for me
Very easey sing in......and i hope all itis ok....
8 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello,
Thank you for your feedback! We’re happy to hear that signing up was easy and that myTU is a good fit for you.
Best regards,
myTU Team
Le professionalisme
Le professionalisme, le sérieux, la courtoisie, la rapidité de l'enquète et la persévérence de Madame Maryanaface à mes doutes .
Sans elle j'aurais perdu une belle somme en euros.
Ce service compétant est exceptionnel, car pour moi unique en Europe.
27 maj 2026
Omdöme utan inbjudan
Svar från myTU
Hello Claude,
Thank you very much for your kind feedback! We’re delighted to hear that Maryna was able to support you with professionalism, care, and persistence.
We truly appreciate your trust in myTU and will be sure to share your kind words with her.
Best regards,
myTU Team
Ich muss meinen großen Dank an…
Ich muss meinen großen Dank an Francesco aussprechen!
Er hat mir sehr geholfen, einen ganz miesen Betrug aufzudecken!
MyTu ist äußerst hilfsbereit und sehr zuverlässig!
Vielen Dank dafür!
4 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Rena,
Thank you very much for your kind feedback! We’re delighted to hear that Francesco was able to assist you and help uncover the issue.
We truly appreciate your trust in myTU and will be sure to share your kind words with him.
Best regards,
myTU Team
Mi e stato bloccato account per un…
Mi e stato bloccato account per un bonifico in entrata sapete quanto tempo occorre per sbloccare?
E un mese che ho account bloccato e non ricevo rispoata da nessuno ne email nd supporto
28 maj 2026
Omdöme utan inbjudan
Svar från myTU
Hello Daniele,
We’re sorry to hear about your experience. In some cases, incoming transfers may trigger additional review in line with regulatory and security obligations.
Unfortunately, we are unable to provide an exact timeframe in a public review. Please contact us through our official support channels so we can assist you further.
Best regards,
myTU Team
Charging fee for everything, account closure for no reason
The first red flag was when I had to pay huge fees for basic services - getting documents and making sepa transfers.
It ended in a bad way as expected - they just closed my account WITH MONEY ON IT without any explanation.
2 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Ingemar,
We’re sorry to hear about your experience. We would like to clarify that standard SEPA transfers are not subject to the fees described in your review.
The only fee in this case related to a manually requested document, which was disclosed and accepted in advance. You were also informed of the account closure and the process for withdrawing the remaining funds.
For privacy reasons, we cannot discuss further account-specific details here.
Best regards,
myTU Team
Ricarica Postepay non riuscita – risolta da Francesco
Uso myTU, banca lituana, per alcune operazioni dall'Italia. Stavolta la ricarica Postepay non è andata a buon fine. Ho aperto il ticket preoccupato per i tempi, invece Francesco del supporto è intervenuto rapidamente. Ha verificato la transazione, annullato l'operazione e riaccreditato l'importo sul conto. Comunicazione chiara, niente giri di parole. Do 5 stelle per la gestione, non per il problema iniziale che ovviamente c'è stato.
1 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Giuseppe,
Thank you for your detailed feedback! We’re glad to hear Francesco was able to assist you quickly, resolve the issue, and provide clear communication throughout the process.
We’ll be sure to share your kind words with him.
Best regards,
myTU Team
Ottima banca ottima app problema…
Ottima banca ottima app problema risolto subito
31 maj 2026
Omdöme utan inbjudan
Svar från myTU
Hello Carmine,
Thank you for your kind feedback! We’re glad to hear you’re enjoying the app and that your issue was resolved quickly.
Best regards,
myTU Team
I am happy using myTU
I am happy using myTU. Even when there are compliance related things, which usually take quiet long on other banks, myTU handled it fast and very satisfying :)
I can absolutely recommend them.
15 mars 2026
Omdöme utan inbjudan
Svar från myTU
Hello Nico,
Thank you very much for your kind feedback! We’re delighted to hear that you’re happy with myTU and that your experience with our compliance process was smooth and satisfying.
We truly appreciate your recommendation.
Best regards,
myTU Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.