I have Mytu for over 5 years never had any problems till recently. I can’t use my own money they froze my account and the customer service is very bad they don’t respond even if it’s urgent. And... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Esperienza molto positiva con il servizio Help Center di MyTu. Il supporto è stato gentile, disponibile e soprattutto molto efficiente nel fornire risposte chiare e precise alle mie richieste. Ho appr... Se mer
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Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Se mer
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Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты. Помогли мне изменить номер телефона и Email чтоб мог занов... Se mer
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Företagsinformation
Skrivet av företaget
Experience convenient & affordable mobile banking, made for everyone.
Kontaktuppgifter
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
3,8
Bra
613 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good bank very good
11 augusti 2025
Svar från myTU
Hello Dairis,
Thank you for your positive feedback! We’re glad to hear that you’re having a good experience with myTU.
Best regards,
myTU Team
Good service 5 stars
22 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Fabio,
Thank you for your 5-star review! We’re very pleased to hear that you were satisfied with our service.
Best regards,
myTU Team
Excellent count.
22 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Ilarion,
Thank you very much for your kind feedback! We’re delighted to hear that you had an excellent experience with your myTU account.
Best regards,
myTU Team
Soldi scalati senza alcun motivo
Ho fatto un pagamento di 180€ il 21/07
e mi sono stati scalati normalmente 180€
mi sveglio oggi 22/07 e alle 08:20 quel pagamento è diventato senza alcun motivo di 360€ e mi ritrovo il conto in negativo di -180. Non risponde nessuno in live chat ho mandato pure un email ma nessuna risposta… Spero che possiate ritornare il conto in positivo altrimenti andrò avanti per vie legali. cordiali saluti
22 juli 2026
Omdöme utan inbjudan
Svar från myTU
Dear Gianluca,
Thank you for reaching out. We would like to confirm that our support team investigated your inquiry and the temporary technical issue regarding your payment has been fully resolved.
Detailed information regarding the resolution was sent to you directly through our official support channels.
If you have any further questions or need additional assistance, please feel free to reach out to our team via customer support.
Best regards,
THANK YOU VERY MUCH
THANK YOU VERY MUCH.
THIS TIME TOO YOU HAVE RESOLVED
MY QUESTION.
YOURS FAITHFULLY
DZ
22 juli 2026
Omdöme utan inbjudan
Svar från myTU
Dear Domenico,
Thank you for sharing your feedback.
As a licensed Electronic Money Institution, UAB Travel Union (myTU) is required by regulatory standards to perform routine verification checks on certain transactions.
We can confirm that as soon as the requested supporting documentation was submitted and verified by our Compliance team, your transfer was approved and executed today, July 23, 2026.
We understand that verification procedures can cause frustration when you are waiting for transfers to process, but these checks are essential to ensure security and legal compliance across our network.
Thank you for your cooperation in providing the required documents, and we appreciate your patience while our team completed the review.
Best regards,
myTU Team.
Good serviss and solution
21 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello,
Thank you for your positive feedback! We’re glad to hear that you were satisfied with our service and the solution provided.
Best regards,
myTU Team
Alejandro and Marjanna were…
Alejandro and Marjanna were exceptional! They supported and reassured me through their emails during a very stressful situation. Losing access to your bank account, especially when you have important transactions to make, is incredibly worrying.
I truly appreciated their professionalism, patience, and dedication in working to restore my account as quickly as possible.
Now I can honestly say that, at first, I was a bit skeptical, but they completely changed my mind. I highly recommend MyTu Bank to everyone!
19 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello,
Thank you so much for your thoughtful and encouraging feedback. We’re very glad that Alejandro and Maryana were able to support and reassure you during such a stressful situation.
Your kind words about their professionalism, patience, and dedication mean a great deal to us, and we will be sure to share them with both team members.
We truly appreciate your trust and recommendation.
Best regards,
myTU Team
Unlawful holding of my funds , wont release
I took a loan week ago friday 3040eur. They put my transaction pending. I answered all the questions and sent loan agreement.
And they still dont release my funds. Started asking about a thing that is not related -why to you send small deposites so frequently with my friend , send us documents. I mean what documents do you need to send money to your friend and he send back???? Customer support is lower than zero , phone dont work , they wont answer-once a day and they wont release youre funds.
Its been a week now , whatt is going on with this bank , so many same bad rewievs.
UPDATE:
Now released my funds , and now cant transfer . Even 30 euros transfer wont go to sepa payment system , everything goes to : proccessing
What kind if bank is that guys seriously ?
Tried to take cash out , says youre withdrawal limit is 0 , bank does everything so you cant get youre funds
UPDATE:
Do not lie in youre answer , you wont let me withdraw 1 euro even.
How can 20 euro withdraw trigger a check control , are you morons??? You are a bad controlling bank , dont use them , i transfer all my funds out of youre bank , good luck in the future
10 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Igor,
Thank you for sharing your feedback. As a licensed electronic money institution, we operate under strict European financial regulations and are required to maintain the highest standards of security and platform integrity.
To help clarify how our systems operate, we would like to outline the standard procedures that apply to all accounts:
Routine Security Reviews: All transactions on our platform are subject to automated and manual security verifications. These routine checks are a mandatory part of our regulatory obligations to ensure the safety of our users' funds. When a transaction triggers these safety parameters, it is temporarily held for review by our compliance team.
Account & Card Limits: To protect accounts and manage risk, transaction and card limits are established across our platform. When these limits are reached or when specific risk-mitigation measures are active, further transfers or card transactions (such as ATM withdrawals) are restricted.
Direct Resolution: Our team works diligently to complete all necessary verifications as quickly as possible. We communicate directly with our clients regarding their account status and any required information throgh our official, secure support channels (such as our in-app chat or email).
We appreciate your cooperation and patience while these standard regulatory procedures are carried out
Sincerely,
myTU Team.
The probleem with the account was solved quickly.
The probleem with the account was solved very quickly. The contact with Mr Albert wanice, good service and he solved it fast.
15 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Johan,
Thank you very much for your kind feedback! We’re delighted to hear that the issue with your account was resolved quickly and that Albert provided you with good and efficient service.
Best regards,
myTU Team
Teenindus ja lahendamine Kiired…
Teenindus ja lahendamine Kiired ülekanded
15 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Krista,
Thank you for your kind feedback! We’re happy to hear that you were satisfied with our service, quick resolution, and fast transfers.
Best regards,
myTU Team
Velocità professionalità
Velocità professionalità. Ci puoi contare che il l problema che incontri va risolto.
8 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Gerardo,
Thank you very much for your kind feedback! We’re delighted to hear that you value our speed and professionalism, and that you can rely on us to help resolve any issue you encounter.
Best regards,
myTU Team
Sehr guter und schneller Service
Sehr guter und schneller Service, vielen Dank
Francesco
1 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Ludwig,
Thank you very much for your kind feedback! We’re delighted to hear that you were satisfied with the fast and helpful service. We will be sure to share your kind words with Francesco.
Best regards,
myTU Team
Remaining funds from closed account.
Although the process took much longer than expected, the issue was eventually resolved and I received my funds in full. The entire process lasted almost five months, which was frustrating, and communication could have been faster and clearer. However, I appreciate that the matter was ultimately resolved positively. I hope the company can improve its response times and customer support to provide a better experience for future customers.
30 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Silver,
Thank you for updating your feedback. We appreciate your acknowledgment that the matter was resolved and that you received your funds in full. We also take your comments on communication and response times seriously and will use them to improve our service.
Best regards,
myTU Team
Piattaforma bancaria digitale molto buona
Piattaforma bancaria digitale molto buona. Ho chiesto informazioni tramite email e ho avuto subito risposte pertinente da Maryana, molto gentile e professionale.
26 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Massimo,
Thank you very much for your kind feedback! We’re delighted to hear that you had a positive experience with our digital banking platform and that Maryana was able to assist you promptly and professionally.
Best regards,
myTU Team.
Account Frozen with 800€ for 3 months - scammers!
They frozen my account & funds for over a month since 20th of May, they told me it would take 30 business days to review my case - it's now been over a month and they just told me to wait ANOTHER 30 business days..
Edit:
All of this started after I received a 340€ chargeback which I fully APPROVED of, meaning I said "yes send the money back" because the buyer of my freelance video editing work wanted a refund. But this froze all my other funds & account as well.
Here are both the emails I got:
" 21 May 2026, 11:35 EEST
Thank you for following up with us.
You received the notification twice due to an update made to your case. Please be informed that our team has been notified of your decision and is actively working on the matter.
We understand your concerns and sincerely regret any inconvenience this situation may have caused. However, please note that we are required to comply with our refund policy before any frozen funds can be released.
Refunds are typically processed within 30 days. Once the agreed refund has been completed, our team will review your account accordingly. Until then, we are unable to provide additional updates or expedite the process."
"28 Jun 2026, 15:28 EEST
Hello,
Our team has been notified about your decision and is now actively working on this.
We understand your concerns and regret the inconvenience this situation may have caused. Please note, however, that we are required to comply with our refund policy before any frozen funds can be released.
Refunds are typically processed within 30 business days. Once the agreed refund has been completed, our team will review your account accordingly. Until then, we are unable to provide additional updates or expedite the process.
We appreciate your patience and cooperation while this matter is being finalized. Should there be any changes or if further details are required, we will inform you promptly via email or the myTU app.
Kind regards,
Maryana
myTU Customer Support Team"
- As you can see it's a copy paste of the previous email.. they are actively delaying refunds from closed accounts.
I am now moving to action, filing a complaint with the bank of Lithuania.
Highly recommend you guys keep distance from MyTu.
Will keep updating this post as this case moves on.
Edit1: 03.07 MyTu finally responded with no copy pasta after responding to this Review. Telling me it's not been full 30 business days yet only 25/30 - so next update in 5 business days.
Edit2: We have now the 18th of August, nothing changed.. still holding my money.. scammers.
28 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Raphael,
We would like to clarify the facts regarding your account status, as the timeline and details presented in your review are inaccurate.
As a regulated electronic money institution, we are legally required to restrict accounts and perform standard compliance reviews when incoming transactions are officially disputed.
When we contacted you regarding a disputed incoming transfer of €340.00, you explicitly confirmed in our chat on May 20, 2026: "Yes I approve" to reversing these funds. We acted immediately on your written authorization.
We have not delayed your funds or reset any timelines. We explained from the beginning that standard compliance and dispute reviews of this nature can take up to 30 business days. When you followed up on June 28, only 25 business days had passed, and our team simply reminded you of this standard processing window—we did not add "another" 30 days.
These procedures must be handled strictly in accordance with regulatory requirements, and we cannot bypass standard compliance protocols.
Sincerely,
argent bloqué depuis lundi 22/06/2026
argent bloqué depuis lundi 22/06/2026
je reçois un virement de mon employeur, argent bloqué, on me demande contrat de travail etc ( la légalité de cela est encore à prouver) je fourni en 2 temps et silence radio !! donc si j ai besoin de mon argent pour vivre impossible !! ils se cachent derriere des articles etc mais vous bloquez mes fonds ok mais dès lors que je vous envoi les justificatifs cela doit être réglé dans l heure soit vous débloquez soit vous renvoyé les fonds !! pourtant cela avait bien commencé mais dès lors qu une neo banque vous demande un justificatif fuyez car ils vont cloturer le compte au final
22 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Kaba,
We understand your frustration, but we must clarify that account restrictions and closure decisions are never applied arbitrarily. All such actions are taken in strict accordance with our regulatory obligations, security protocols, and legal requirements.
The final outcome of your case, along with the necessary steps to resolve the outstanding matter, has already been communicated to you directly through our official support channels. For privacy and data protection reasons, we do not discuss specific account details or timelines in a public forum.
Please refer to our direct communications to proceed with the resolution.
Best regards,
Super mega good and cool
24 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Alexandru,
Thank you for your great feedback! We’re very happy to hear that you had such a positive experience with myTU.
Best regards,
myTU Team.
Svar från myTU
Hello Romuald,
Thank you for your kind feedback! We’re delighted to hear that your issue was resolved perfectly.
Best regards,
myTU Team
Davvero un servizio professionale
Davvero un servizio professionale, attento alle mie esigenze ..sempre pronto e disponibile..Francesco grazie ancora per la pazienza!!
23 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Marco,
Thank you very much for your kind words! We’re happy to hear that you found our service professional, attentive, and helpful. We will be sure to share your thanks with Francesco.
Best regards,
myTU Team
Functioning very well and have a great…
Functioning very well and have a great customer service
18 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hello Richard,
Thank you for your kind feedback! We’re delighted to hear that myTU is working well for you and that you’ve had a great customer service experience.
Best regards,
myTU Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.