I have Mytu for over 5 years never had any problems till recently. I can’t use my own money they froze my account and the customer service is very bad they don’t respond even if it’s urgent. And... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Esperienza molto positiva con il servizio Help Center di MyTu. Il supporto è stato gentile, disponibile e soprattutto molto efficiente nel fornire risposte chiare e precise alle mie richieste. Ho appr... Se mer
Företaget har svarat
Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Se mer
Företaget har svarat
Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты. Помогли мне изменить номер телефона и Email чтоб мог занов... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Experience convenient & affordable mobile banking, made for everyone.
Kontaktuppgifter
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
3,8
Bra
613 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 89 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Provvedo a segnalare tutto alle…
Provvedo a segnalare tutto alle autorità in quanto mi è stato bloccato il conto da oltre 1 mese e non rispondono neanche più alle email, con circa 3000€ all'interno
23 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Dear Gigi,
UAB "Travel Union" (myTU) is an Electronic Money Institution licensed and regulated by the Bank of Lithuania (License No. LB001966). In compliance with European and national AML/CFT legislation and financial security frameworks, we are legally mandated to conduct continuous due diligence and verification reviews on accounts and transactions.
Due to strict financial secrecy and data protection laws (GDPR), specific account statuses and operational details cannot be reviewed or disclosed on public platforms. All formal case communications are conducted exclusively via registered, secure channels (in-app chat or registered email). If additional details or updates are available regarding your case, our team will communicate them directly via those official channels.
Sincerely,
myTU Team.
Buona banca mi trovo bene in tuto anche…
Buona banca mi trovo bene in tuto anche nel supporto clienti la consiglio.
21 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hi Stefano, thank you for your kind feedback and recommendation! We’re very pleased to hear that you are satisfied with myTU and our customer support.
The myTU Team
Mi trovo bene con questa banca
Mi trovo bene con questa banca. I una banca di fiducia
20 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hi, thank you for your 5-star review! We’re glad to hear that you are happy with myTU and consider us a trustworthy service.
The myTU Team
myTU a non legite app. Keeping my money blocked from 5 months
Hello, I opened an account with myTU in April 2026. Around the same time, I received several payments into the account you gave me, after which they blocked my account and asked for documents. I sent absolutely all the supporting documents back then—yes, just a day or two later—and I wrote to them on chat hundreds of times, and I’ve sent them emails, but my account is still blocked with the money inside. Today I contacted them again, and they told me they haven’t received any response and that I should wait another 30 days. I’m also going to file a complaint with the Lithuanian Financial Supervisory Authority. Be careful with this app.
17 april 2026
Omdöme utan inbjudan
Svar från myTU
Dear Madalina B,
UAB "Travel Union" (myTU) is an Electronic Money Institution licensed and regulated by the Bank of Lithuania (License No. LB001966). We operate under strict European and national regulatory standards, including mandatory AML/CFT due diligence and transaction monitoring frameworks.
Due to strict financial confidentiality and data protection laws (GDPR), individual account investigations, compliance checks, or review timelines cannot be disclosed or managed on public review sites. All verification procedures are handled strictly in accordance with statutory requirements. Any formal updates or documentation requests regarding your profile will be communicated directly through your registered email or official in-app support.
Sincerely,
myTU Team.
Bonjour mon compte est verrouillé…
Bonjour mon compte est verrouillé depuis 2 semaines je contact le service client aucune réponse que dois je faire ?
1 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Dear Nina,
UAB "Travel Union" (myTU) is an Electronic Money Institution licensed and regulated by the Bank of Lithuania (License No. LB001966). In compliance with European financial standards and statutory compliance requirements (AML/CFT), security and verification measures may be applied to accounts.
For data privacy (GDPR) and financial secrecy reasons, individual account specifics cannot be discussed on public platforms. We advise checking your registered email address or official in-app support, where instructions and official communications are transmitted directly by our team.
Sincerely,
myTU Team.
THE COMPANY SUCCEEDS IN
THE COMPANY SUCCEEDS IN: 1. FAST AND EASY TRANSFERS. 2. GOOD AND QUICK CUSTOMER SUPPORT AND WAYS TO COMMUNICATE. 3. GOOD DESIGN AND VARIOUS OPTIONS. 4. FAST WAYS TO COMMUNICATE WITH ROBOTS
14 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Thank you for your positive feedback! We’re delighted to hear that you appreciate our fast transfers, responsive customer support, user-friendly design, and convenient communication options. We truly appreciate you taking the time to share your experience with myTU.
Best regards,
myTU Team
Escroquerie de 10059€
Objet : Mise en demeure de procéder au remboursement de 10 059 €
Je vous adresse le présent courrier concernant la restitution de la somme de 10 059 €, actuellement détenue par vos services et dont le remboursement m’a été annoncé.
Lors de nos précédents échanges, il m’a été expressément indiqué que le remboursement serait effectué par virement bancaire manuel dans un délai de 30 jours ouvrables à compter de la réception et de la validation de mon IBAN.
Conformément à votre demande, j’ai transmis mon IBAN et vos services m’ont confirmé sa validation le 1er juillet 2026.
Par conséquent, le 1er juillet 2026 constitue, selon les informations qui m’ont été communiquées, le point de départ du délai de 30 jours ouvrables.
En tenant compte des samedis, dimanches et jours fériés applicables en Lituanie, le délai de 30 jours ouvrables arrive à échéance le 12 août 2026.
MISE EN DEMEURE
Par le présent message, je vous mets formellement en demeure de procéder au remboursement intégral de la somme de 10 059 € au plus tard le 12 août 2026, conformément au délai qui m’a été communiqué par vos services.
Je vous demande également de me confirmer par écrit, sans ambiguïté :
que le montant de 10 059 € est bien dû et destiné à être remboursé ;
que mon IBAN a été reçu et validé le 1er juillet 2026 ;
que le délai de 30 jours ouvrables court à compter de cette date ;
que le remboursement sera exécuté au plus tard le 12 août 2026 ;
et de me transmettre immédiatement la preuve du virement bancaire dès son exécution.
Je précise que je vous ai fourni toutes les informations et coordonnées bancaires nécessaires à l’exécution du remboursement. Aucun élément supplémentaire ne devrait donc, à ma connaissance, empêcher l’exécution du virement.
Compte tenu du montant important concerné, de la durée de blocage des fonds et des engagements qui m’ont été communiqués, je vous demande de respecter strictement l’échéance annoncée.
À défaut de remboursement intégral ou, à tout le moins, d’une réponse précise et documentée à l’échéance du 12 août 2026, je me réserve expressément le droit d’engager toute démarche utile auprès des autorités, organismes compétents et voies de recours disponibles afin d’obtenir la restitution de mes fonds, ainsi que, le cas échéant, la réparation du préjudice subi.
La présente démarche constitue une demande formelle de règlement et une mise en demeure, sans préjudice de l’ensemble de mes droits et recours.
Je souhaite néanmoins privilégier une résolution amiable et vous invite à procéder au remboursement dans le délai annoncé afin d’éviter toute procédure supplémentaire.
Dans l’attente de votre confirmation écrite et du remboursement effectif des 10 059 €.
6 juni 2026
Omdöme utan inbjudan
Svar från myTU
Dear Ms. Januarius,
as an electronic money institution authorized and regulated by the Bank of Lithuania (License No. LB001966), myTU operates in strict accordance with European financial and regulatory standards.
All customer funds are safeguarded in segregated regulatory accounts. Following account closure, the transfer of remaining balances to an external account requires mandatory security and compliance validations. Our team received your verified bank details on August 13 and the offboarding payout process is proceeding through official channels. If you have questions regarding your file, our support team remains at your disposal at support@mytu.co.
Sincerely,
myTU Team.
Very bad attention
Very bad attention. They block your account without any justification in my case, 3 days after starting to use it. They tell you that they block it for a review and a whole month passes and the support tells you that if you keep sending messages and demanding answers you will cause them not to answer you anymore. They don't give you explanations for anything. However, you have your account with your money blocked indefinitely. In my case, we are going to escalate all that to higher agencies, not for the blocking of the account, but for the handling after the block and the lack of information to the customer. They laugh at you. I don't recommend it
11 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Dear Ignacio,
We are writing to you in reference to your recent inquiries and the formal complaint submitted regarding the operational status of your account.
Please be advised that UAB "Travel Union" operates as an electronic money institution supervised by the Bank of Lithuania and is subject to European regulations concerning the prevention of financial crime, anti-money laundering, and operational security. In accordance with applicable laws and our General Terms and Conditions (Section XVI), we are legally required to apply preventative control measures and conduct security reviews when certain operational patterns or system alerts are triggered.
While these mandatory risk and security verifications are underway, account functionality and fund availability remain temporarily restricted as a protective measure. Under strict regulatory confidentiality and compliance requirements, we are precluded from disclosing specific internal review parameters or providing a definitive timeframe.
We understand the frustration this delay may cause and assure you that your case is undergoing thorough evaluation by our specialized department. Your request regarding account closure and the handling of the remaining balance is being reviewed as part of the final resolution of this file.
Upon conclusion of these verifications, we will notify you of the final outcome and applicable next steps directly via this email address. We kindly ask for your patience while this formal process is completed.
Sincerely,
myTU Team.
risposte chiare e tempestive
10 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Thank you for your positive feedback! We’re glad to hear that you found our responses clear and timely.
We appreciate you taking the time to share your experience with MyTU.
They were very fast
They were very fast, i asked them on a Saturday, they answered me on Sunday at 10am. Very kind people and professional.
9 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Thank you for your kind feedback! We’re glad to hear that our team was able to assist you quickly, even over the weekend. We truly appreciate your recognition of our team’s professionalism and kindness.
Best regards,
myTU Team
Une arnaque
Une arnaque! J'avais un compte chez eux qui ne me posait pas de problème et brutalement verrouillé pour des raisons obscures, sans la moindre information préalable. J'ai trouvé un autre compte, en Lituanie toujours. Peu de temps après j'ai viré 220 € mais me suis trompée d'IBAN et il est arrivé sur myTU sur un compte qui aurait donc dû être fermé à moins que ce soit arrivé sur un autre compte ???? Le service client me dit que je dois rouvrir un compte. Ce que je fais. Mais ils le verrouillent aussitôt! Depuis aucune réponse à mes mails. Le service client et le bot IA sont nuls et se contentent de demander sans cesse les mêmes renseignements et d'attendre. C'était mon budget nourriture pour août. Je mange quoi moi ? Aucun respect pour la clientèle. À éviter à tout prix. Sur leur site ils disent que l'argent ne peut attendre ! Hé bien je ne fais que ça attendre le ventre vide. Ðonc je pense qu'ils parlaient uniquement de leur argent car ĺ'argent que vous leur déposez devient beaucoup trop vite le leur ! Cet établissement n'est pas respectable. Ce sont des voleurs. Passez votre chemin.....
7 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hello Ms. Martin,
We formally reject your defamatory accusations of theft and fraud.
UAB "Travel Union" (myTU) is an Electronic Money Institution licensed and supervised by the Bank of Lithuania (License No. LB001966). As such, we operate under strict adherence to European financial regulations, funds safeguarding requirements, and Anti-Money Laundering / Countering the Financing of Terrorism (AML/CFT) laws.
In accordance with our statutory obligations:
Compliance and Security Measures: Account access may be restricted, suspended, or terminated following risk assessments or breaches of our terms. Pursuant to professional secrecy and data protection laws (GDPR), specific compliance assessments cannot be disclosed or discussed in a public forum.
Circumvention and Duplicate Profiles: Attempting to create duplicate accounts to bypass pre-existing restrictions automatically triggers our security controls and results in immediate account lockdown.
Processing of Inbound Funds: Any funds transferred to a restricted or closed account are subject to mandatory regulatory checks before any release or return can take place. Legitimate funds are never retained without a legal basis and are processed in full accordance with applicable law once all required verification steps are properly completed via official channels.
We advise you to provide the required documentation and information through our official support channels so our team can conclude the processing of your case in accordance with regulatory procedures.
Sincerely,
myTU Team.
Alejandro muy buena atención y preciso…
Alejandro muy buena atención y preciso en mi duda de forma eficaz
5 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hello Anthony!
Thank you very much for taking the time to leave us this great 5-star review!
We are thrilled to hear that Alejandro was able to resolve your query quickly, accurately, and efficiently. At myTU, we work hard every day to deliver personal and high-quality support, so feedback like yours keeps us motivated to do our best.
If you ever need assistance again or have any questions, we'll be more than happy to help. Have a wonderful day!
Best regards,
The myTU Team
Mein konto wurde vor fast 3 Monaten…
Mein konto wurde vor fast 3 Monaten gesperrt trotz hohem Guthaben drauf ich komm an niemanden ran hotline nur englisch nie mehr diese Bank
5 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hello Sabine,
As an Electronic Money Institution (EMI) licensed and regulated by the Bank of Lithuania, myTU (UAB "Travel Union") is subject to strict European financial regulations and Anti-Money Laundering / Counter-Terrorist Financing (AML/CFT) requirements.
Regarding the points raised in your review, we would like to clarify:
Account Restriction & Due Diligence: Account restrictions are never applied arbitrarily. When transaction patterns trigger internal risk controls or when clarifications and recalls regarding third-party incoming funds are required, we are legally mandated under EU regulations and our Terms & Conditions to implement necessary safeguards and review procedures.
Communication & Availability: The claim that you have been unable to reach anyone is inaccurate. Our KYC and Support teams have been in direct, ongoing communication with you via your registered email address regarding the clarification and settlement of disputed incoming transfers — conducted in German.
Language Support: As an international European institution, our telephone assistance is primarily provided in English, while our written support and formal compliance communications are handled in German.
In compliance with data protection laws (GDPR) and financial privacy obligations, individual account and transaction specifics cannot be discussed on public forums. Please continue all correspondence regarding the resolution of your account directly through the existing email thread with our specialized team.
Sincerely,
myTU Team.
Is MYtu Bank a scam or they or they are in serious financial difficulties.?
I am very concerned about a situation that happened three weeks ago, where my Mytu personal bank and company account were closed, due to some internal bank audit. I have repeatedly asked for information or feedback about this situation for several weeks, but unfortunately the bank refuses to give me any information, in addition, at first they repeated some kind of bank terms and conditions, but now no one answers anymore. They send me a letter every day from address"noresponse" just when I should answer some questions. I answer them that you have locked my bank so that I can't see anything on my bank page other than that it is gray and locked. I have made all the screenshots to present them to them and if needed ill show those everyone if necessary and I will do so. I have money in the both account, I have repeatedly asked to either transfer it to my other bank or give me the opportunity to answer some questions or help get some answers from the bank, but unfortunately the bank is not cooperating. I believe that these letters that the bank sends as if I should answer some questions are for the purpose of later saying that I was given time to answer but I slept through it. I have already read about this situation in the comments. Please let me know that my account has not received any transactions from clients, I also sent a screenshot of the amounts and transaction information to Mytu Bank, but the bank completely ignores it. People, the situation is bad, and I am very worried and I have already heard that I am not the only one. I also have all the letters and their replies, and I have also sent them screenshots of the situations, but unfortunately they are not cooperating.
20 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Patrick,
UAB Travel Union (myTU) is a licensed Electronic Money Institution (EMI) authorized and supervised by the Bank of Lithuania. We operate strictly under European financial regulations and Anti-Money Laundering (AML) laws. All customer funds are held in segregated, safeguarded accounts in full compliance with statutory obligations; therefore, any claims regarding financial instability or non-compliance are entirely false and groundless.
Where required by legal and regulatory frameworks, account reviews or restrictions are executed strictly in accordance with our General Terms & Conditions and applicable law. During such reviews, internal procedures and communication follow formal regulatory guidelines. Spamming staff or attempting contact via unauthorized external platforms (such as LinkedIn) will not alter statutory compliance requirements or bypass established review protocols.
Due to strict financial privacy laws and statutory anti-tipping-off prohibitions, we cannot discuss or disclose specific account details or compliance findings in a public forum. Any pending account matters are handled exclusively through our designated official compliance channels.
Sincerely,
myTU Team.
Since May their Support started being…
Since May their Support started being really helpful! I reached out couple of times regarding my account issues, and they explained it really well. Also, it didn’t take much time waiting to get a reply from Support!
But please improve UI of your app, it’s unbelievably odd and basic, looking like as if first year student has done it! So a product needs to spend some time to review it ;)
31 juli 2026
Omdöme utan inbjudan
Svar från myTU
Thank you for sharing your feedback. We’re glad to hear that our Support team was able to assist you and provide clear, timely responses.
We also appreciate your comments regarding the app experience. We’re continuously working on improving our product and will make sure your feedback is shared with the relevant team.
Thank you for being a myTU customer.
Excellent customer support from Alejandro
I had a problem accessing my myTU account and was very worried about losing access to my funds. Alejandro from the myTU Customer Support Team was extremely helpful, patient, and professional. He provided clear instructions and helped me successfully regain access to my account.
I am very grateful for his support and assistance. Thank you, Alejandro, for your excellent customer service!
4 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Thank you for your kind feedback. We’re happy to hear that Alejandro was able to support you and provide clear guidance throughout your experience.
We’ll make sure your appreciation is shared with him and the team. Providing helpful and professional support is always our priority.
Thank you for your kind feedback. We’re happy to hear that Alejandro was able to support you and provide clear guidance throughout your experience.
We’ll make sure your appreciation is shared with him and the team. Providing helpful and professional support is always our priority.
Thank you for choosing myTU
Best regards,
myTU Team
Ho avuto problema è mi e stato risolto
Ho avuto problema è mi e stato risolto
3 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hello Domenico,
Thank you for your kind feedback! We’re glad to hear that your issue was resolved successfully.
Best regards,
myTU Team
Support members Maryana and Alejandro…
Support members Maryana and Alejandro gave me fast, good and right answers, helping to get my new plastic card and add my virtual card to gpay. Thank You!
30 juli 2026
Omdöme utan inbjudan
Svar från myTU
Hello Julija,
Thank you very much for your kind feedback! We’re delighted to hear that Maryana and Alejandro provided fast, clear, and helpful support with your new physical card and adding your virtual card to Google Pay.
We will be sure to share your kind words with them.
Best regards,
myTU Team
Svar från myTU
Hello Salvatore,
Thank you for your kind feedback! We’re pleased to hear that you appreciated Maryana’s efficiency and professionalism. We will be sure to share your comments with her.
Best regards,
myTU Team
Bloqueo sin solución injustificado
Llevo muy poco con esta cuenta, ya que me habían hablado bien de ella. Pero un buen día, sin motivo me han dado un bloqueo por motivos de seguridad me dicen con el que llevo más de 10 días, he hecho todo lo necesario contactando con soporte y me pegan constantemente la misma respuesta sobre las comprobaciones y el asunto de la seguridad y mientras tanto queda tu dinero retenido sin poder hacer uso alguno. Requiero, que me digan qué es lo que ocurre si hay algún problema y desbloqueen mi cuenta ya que sino me veré obligado a emprender acciones legales ya que la paciencia tiene un límite
31 juli 2026
Omdöme utan inbjudan
Svar från myTU
Dear User,
As a regulated Electronic Money Institution (EMI) supervised by the Bank of Lithuania, UAB "Travel Union" is legally required to apply strict security, anti-money laundering, and verification controls across all accounts.
When security systems flag the need for additional checks, an account may be temporarily restricted while the required review is conducted. Due to legal and data protection requirements, we cannot discuss specific security reviews or disclose internal procedures in public forums.
Official support channels are the only medium through which our team can assist you and provide updates on verification status as permitted by law. If you have already submitted the requested documentation, the relevant department will complete the review following established protocols.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.