Esperienza molto positiva con il servizio Help Center di MyTu. Il supporto è stato gentile, disponibile e soprattutto molto efficiente nel fornire risposte chiare e precise alle mie richieste. Ho appr... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Se mer
Företaget har svarat
Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты. Помогли мне изменить номер телефона и Email чтоб мог занов... Se mer
Företaget har svarat
I have Mytu for over 5 years never had any problems till recently. I can’t use my own money they froze my account and the customer service is very bad they don’t respond even if it’s urgent. And... Se mer
Företagsinformation
Skrivet av företaget
Experience convenient & affordable mobile banking, made for everyone.
Kontaktuppgifter
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
3,8
Bra
611 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 87 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Un conto ottimo per le spese quotidiane
Costi di gestione contenuti, app semplice da usare ed efficace, bonifici sempre istantanei, possibilità di modulare attivare e disattivare le funzioni della carta di debito
11 september 2026
Svar från myTU
Thank you for your great feedback! We’re glad to hear you’re enjoying myTU’s simple and effective app, low fees, instant transfers, and flexible card controls. We truly appreciate your feedback!
Sincerely,
myTU Team
very good solution
11 september 2026
Svar från myTU
Thank you for your positive feedback! We’re delighted to hear you’re enjoying myTU. We truly appreciate your support.
Sincerely,
myTU Team
No help at all
10 september 2026
Svar från myTU
We are truly sorry for the frustration and inconvenience you have experienced. Please accept our sincere apologies. We genuinely hope the issue can be resolved as soon as possible, and we will contact you via email at the earliest opportunity. Alternatively, please feel free to reach us directly at support@mytu.co, and we will be happy to assist you.
Sincerely,
myTU Team
Overall
Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, and includes a virtual card... what more could you ask for? I’m giving it 5 stars! Cheers!
10 september 2026
Svar från myTU
Thank you so much for your kind words and for being with us for the past two years! We’re delighted to hear that you’ve had such a reliable and positive experience with MyTU. We truly appreciate your 5-star review and recommendation!
Sincerely,
myTU Team
My account has been locked for no reason.
EDIT: Still no reply from SUPPORT or Compliance for more than 5 weeks.
Dont use MYTU!!!
I even made escalation to Bank of Lithuania and they have 15 days to reply. No reply from them yet.
My account has been locked only after i tried to pay an invoice of 1.500 EUR to a company to pay for a Software License.
Transfer got in pending and after i did 1-2 more transactions with the card they restricted my account to get it reviewed. I will keep you guys updated in this review with how my experience goes and If i get back access to my account with 3.000 EUR If the 1.500 EUR pending transfer gets processed. Support doesnt seem to be too helpful until now.
9 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi,
Thank you for sharing your feedback. We are sorry to hear that you are dissatisfied with your experience.
We would like to clarify that account restrictions are not applied without reason. As a regulated financial institution, we may be required to temporarily restrict an account or certain transactions where our internal security, fraud prevention or compliance controls identify circumstances requiring further review.
For security and regulatory reasons, we are unable to discuss the specific circumstances of an individual account or the details of an ongoing review publicly. Any information that we are able to provide regarding your account will be communicated to you directly through our official support channels.
We understand that such a review may cause inconvenience and appreciate your patience while the necessary checks are being completed.
Sincerely,
myTU Team
Best customer service ever! Alejandro
Best customer service ever!! Alejandro was extremely helpful and sharp to solve my problems
8 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi,
thank you so much for your kind feedback! We’re very happy to hear that Alejandro was able to assist you quickly and effectively.
Sincerely,
myTU Team
Ich konnte immer noch nicht meinen PA…
Ich konnte immer noch nicht meinen PA verifizieren gebe trotzdem 4 Sterne
3 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi Udo,
thank you for your 4-star rating despite the verification difficulty. We’re sorry the ID verification issue is still not resolved. Please contact us at support@mytu.co so our team can assist you further.
Sincerely,
myTU Team
They are not returning my money
They are not returning my money. They are not answering the information phone, they gave me an email address to write to but no one has answered there for a month.
Fraudsters
8 september 2026
Omdöme utan inbjudan
Svar från myTU
Hello Gatis,
We take feedback seriously, but we must clarify the facts regarding your account.
Travel Union (myTU) is a regulated Electronic Money Institution licensed by the Bank of Lithuania. We operate strictly within EU regulatory standards and our Terms of Service.
Following the closure of your account, your remaining balance of €900.00 was fully processed and dispatched via SEPA transfer to your designated personal bank account on September 16, 2026 (SEPA Tx ID: TG265558DBSFUM05). There are no remaining funds held in your myTU account, and your balance stands at €0.00.
As a digital institution, official customer communications are handled securely through our verified support email (help@mytu.co). If you have questions regarding the incoming credit at your recipient bank, please check your external bank statement or reach out directly with your payment confirmation reference.
Accusations of fraud are baseless and factually incorrect, as all funds owed to you have been disbursed in full.
Kind regards,
myTU Team.
I mistakenly transfer money to a…
I mistakenly transfer money to a blocked MyTu Bank account, can it be reversed
7 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi Joli,
For security and privacy reasons, transfer-related account matters need to be reviewed individually. Please contact us at support@mytu.co so our team can check the situation and advise you accordingly.
Sincerely,
myTU Team
Svar från myTU
Hi,
Thank you for your 5-star review! We’re very happy to hear that you find the myTU app simple and comfortable to use.
Sincerely,
myTU Team
Добрый день
Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты.
Помогли мне изменить номер телефона и Email чтоб мог заново пользоваться всеми преимуществами myTU.
С уважением Алексей.
4 september 2026
Svar från myTU
Hi Aleksejs,
Thank you for your wonderful feedback! We’re very pleased to hear that Maryana was able to help restore your account access and assist you throughout the process.
Sincerely,
myTU Team
Svar från myTU
Hi Aleksandra,
Thank you for your 5-star review! We’re delighted to hear that you are enjoying myTU and our fast transfer experience.
Sincerely,
myTU Team
MyTu ist eine tolle Bank mit…
MyTu ist eine tolle Bank mit erstklassigem Service und einem super Kundendienst!
Ich bin vom ersten Tsg an super zufrieden mit MyTu und kann diese Bank wirklich weiterempfehlen!!!
3 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi Renate,
Thank you so much for your kind words and recommendation! We’re delighted to hear that you are satisfied with myTU and the service provided by our Customer Support team.
Sincerely,
myTU Team
Very poor service
Very poor service, no responses, account was locked for ID updated, provided ID, account still locked 6 months later. Only had a small balance as it was risky to upload real funds. Be careful.
2 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi Radek,
We’re sorry to hear about your experience. As we have not been able to identify your case from the information provided in the review, we have sent you a request for additional details through Trustpilot so we can better understand the situation and look into it.
Sincerely,
myTU Team
They've blocked my account for no…
They've blocked my account for no reason after a transfer was recived. I've asked the reimbursement of the amount to the sender, the info was that is might take up to 30 business days. Already passed 34 business days, no answers.
They've stopped replying to e-mails, phone customer service just give no specific informations and can't help with anything. This is a scam
14 juni 2026
Omdöme utan inbjudan
Svar från myTU
Hi Adriano,
We understand your frustration and acknowledge that the timeframe initially communicated to you has already been exceeded. We sincerely apologize for the additional delay.
Our Customer Support team contacted you directly today with the latest information currently available, and we will continue to update you as soon as we receive a confirmed development regarding your case.
We appreciate your patience while this is being finalized.
Sincerely,
myTU Team.
Nerekomenduoju
Mano patirtis su myTU buvo nuvilianti. Sąskaita buvo sukurta ir gavau fizinę kortelę, tačiau vėliau, nors sąskaita praktiškai nebuvo naudojama, buvo pradėti skaičiuoti mėnesiniai „myTU Service“ mokesčiai po 1 €.
Galiausiai susidarė 19 € neigiamas balansas. Man nebuvo aišku, už ką tiksliai buvo skaičiuojami šie mokesčiai, todėl teko papildomai aiškintis situaciją.
Manau, kad tokie mokesčiai ir jų taikymas turėtų būti daug aiškiau paaiškinti klientui iš anksto, ypač kai sąskaita nėra aktyviai naudojama.
Galiausiai sąskaitą uždariau, tačiau visa ši situacija paliko labai prastą įspūdį. Asmeniškai myTU nerekomenduočiau, jei norite paprastos ir aiškios bankinės paslaugos be netikėtų mokesčių.
2 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi Deimantė,
Thank you for taking the time to share your feedback.
We’re sorry that the service fees were not as clear as you expected. We truly appreciate your comments and will use them to improve how we communicate our fees and services to customers.
Sincerely,
myTU Team
Grazie mille a Alejandro persona molto…
Grazie mille a Alejandro persona molto disponibile complimenti
2 september 2026
Omdöme utan inbjudan
Svar från myTU
Hi Emanuele,
Thank you so much for your kind words! We’re very happy to hear that Alejandro was helpful and available when you needed support. We truly appreciate your feedback.
Sincerely,
myTU Team
Ottimo Customer Service
Grazie per il servizio efficace , tempestivo e qualitativamente molto valido . Maryana la assistente che mi ha seguito nel gestire la situazione che mi era accaduta , è stata tutto quanto mi aspettavo . Complimenti e grazie . KEEP GOING!
28 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hi Giuseppe,
Thank you for your wonderful feedback! We’re very pleased to hear that Maryana was able to assist you promptly and effectively. We truly appreciate your kind words and support.
Sincerely,
myTU Team.
Alejandro helped me a lot in my…
Alejandro helped me a lot in my problems regarding card issues. Great custom service, recommend it! ***** Five Start!
24 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hi Stan,
Thank you for your kind words and recommendation! We’re very happy to hear that Alejandro was able to help you with your card-related issues and provide a great support experience.
Sincerely,
MyTU Team.
Alejandro supported me from the…
Alejandro supported me from the beginning and when i needed help he organized everything well.
24 augusti 2026
Omdöme utan inbjudan
Svar från myTU
Hi Matthias,
Thank you for your great feedback! We’re glad Alejandro was able to support you from the beginning and help organize everything smoothly.
Sincerely,
myTU Team.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.