I have Mytu for over 5 years never had any problems till recently. I can’t use my own money they froze my account and the customer service is very bad they don’t respond even if it’s urgent. And... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Esperienza molto positiva con il servizio Help Center di MyTu. Il supporto è stato gentile, disponibile e soprattutto molto efficiente nel fornire risposte chiare e precise alle mie richieste. Ho appr... Se mer
Företaget har svarat
Overall, I highly recommend it. I’ve had it for about two years and haven’t had a single problem—no account blocks or inconsistencies. It’s truly reliable, offers instant SEPA transfers, is secure, an... Se mer
Företaget har svarat
Добрый день. Хочу выразить огромную благодарность сотруднице Марьяне за помощь по восстановлению к аккаунту после потери телефона и карты. Помогли мне изменить номер телефона и Email чтоб мог занов... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Experience convenient & affordable mobile banking, made for everyone.
Kontaktuppgifter
Konstitucijos pr. 7, 09307, Vilnius, Litauen
- +37052140121
- support@mytu.co
- www.mytu.co
3,8
Bra
610 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 90 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från myTU
Thank you, Leopoldo! We are delighted to hear that you had a great experience with myTU.
Best regards,
myTU Team
giudizio positivo
facilita nell'operare e pre il momento mi trovo bene e ho anche consigliato ad altre persone.
17 september 2026
Svar från myTU
Hi Paolo,
Thank you for sharing your positive experience and for recommending myTU to others. We truly appreciate your support.
Sincerely,
myTU Team
Svar från myTU
Hi Anastasija,
Thank you for your positive review. We are glad that your overall experience has been good. If the app issue continues, please contact us through our official support channels so we can assist you.
Sincerely,
myTU Team
La targeta que me vendiron para pagar …
La targeta que me vendiron para pagar tiene problema
17 september 2026
Svar från myTU
Hi Ramos,
We have contacted you by email to better understand the issue with your card and provide the appropriate assistance. Please reply directly to our email so our team can investigate further.
Sincerely,
myTU Team
Svar från myTU
Hi Mohammed,
Thank you for your excellent feedback. We are pleased to hear that you are satisfied with the myTU service.
Sincerely,
myTU Team
Don't give your money to this shitty bank
Save your money, and don't give it to these thieves. They took 25€ from my balance after they closed it, after 6 months of restrictions on my money. At first, they said 802.19€ balance, and when I wanted to withdraw the money, it became only 777.19€. Please hear me out and don't give your money to this shitty bank.
16 september 2026
Omdöme utan inbjudan
Svar från myTU
Dear Mohamed Sghir,
We would like to clarify the facts regarding your account closure and the deduction on your balance:
Institution Status: UAB "Travel Union" (myTU) is not a bank, but a licensed Electronic Money Institution (EMI) regulated by the Bank of Lithuania. We operate under strict regulatory and contractual compliance frameworks.
Contract Termination & Fee Deduction: Following a compliance review, your account was terminated due to a breach of our General Terms & Conditions. In accordance with Section 8 of our Terms & Conditions and our official Price List / Fee Schedule, an administrative account closure fee of €25.00 applies to accounts closed due to contractual breaches.
Remaining Balance & Processing: Following the contractual fee deduction, the remaining balance of €777.19 is handled in strict accordance with statutory compliance procedures. Any final payout of funds remains subject to standard mandatory verification and regulatory clearance before execution.
All official notices and closure documentation are sent directly to your registered email address.
Sincerely,
myTU Team
Super siguranta
11 september 2026
Svar från myTU
Thank you for your feedback! We’re pleased to know you feel safe and secure with myTU. We truly appreciate your trust and support.
Kind regards,
myTU Team
Never open an account there.
My myTU account was blocked overnight under a so-called "temporary verification," with no clear explanation or timeline. My son's account was hit with the exact same treatment back in 2025 and is still locked to this day — this is clearly a structural pattern, not an isolated case.
I am an attorney, and I have already sent a formal legal notice demanding immediate unblocking, closure, and full reimbursement of my funds within 24 hours. If no favorable response is given, I will escalate to the relevant regulators, pursue legal action, and share this experience with my 500,000+ followers on social media.
I recommend this bank to no one. Proceed with extreme caution before trusting them with your money !!!
For the answer :
Your response is a generic, copy-pasted statement that does not answer a single one of my questions and does not engage with my formal notice in any way. This is not an acceptable reply from a regulated financial institution to a legitimate legal demand.
I did not ask you to disclose confidential compliance findings on a public forum — I sent a formal notice through your official channels, to your registered email addresses, and it has been met with silence. GDPR and professional secrecy do not exempt you from responding to a direct, private legal request from your own account holder, nor from meeting the complaint-handling deadlines set out in your own Terms and Conditions.
I am formally requesting, in writing, within 48 hours:
1. The name and direct contact of the case handler responsible for my file;
2. The specific legal or regulatory basis invoked to block my account, referencing the exact provision relied upon;
3. A firm date for the unblocking of my account, its closure, and the full reimbursement of my funds.
Absent a substantive and personalized response within this timeframe, I will consider your institution to be in default, and I will proceed without further notice to:
- File formal complaints with the Bank of Lithuania and the Lithuanian State Data Protection Inspectorate regarding your handling of both my account and my son's account, blocked since 2025 with no resolution to date;
- Initiate legal proceedings against UAB Travel Union;
- Make this correspondence, including your boilerplate non-response, public to my audience of over 500,000 followers.
I trust you understand this is not a routine inquiry, and that a real answer — not a template — is now required.
Zahia Aouasti
Attorney-at-Law
1 september 2026
Omdöme utan inbjudan
Svar från myTU
Hello Zahia,
UAB "Travel Union" is an electronic money institution licensed and regulated by the Bank of Lithuania (Licence No. LB001966). As a regulated entity, we are strictly required to adhere to European legal frameworks concerning AML/CFT compliance, fraud mitigation, and interbank transaction verification.
When an account is subject to interbank inquiries or regulatory review, access may be restricted in accordance with our statutory obligations. These measures are mandatory under applicable financial regulations.
Due to strict data protection regulations (GDPR) and professional secrecy rules, we cannot discuss individual account details or compliance findings on a public forum. Any formal communication or documentation submitted through our official channels is reviewed strictly in accordance with statutory requirements and established regulatory timelines.
Sincerely,
myTU Team
Thanky very much
11 september 2026
Svar från myTU
Thank you very much for your kind words! We’re delighted to hear you had a positive experience with myTU.
Kind regards,
myTU Team
Svar från myTU
Review Reply
Thank you for your kind feedback! We’re very happy to hear that you’re satisfied with myTU. We truly appreciate your support!
Kind regards,
myTU Team
Servizio clienti inesistenti solo AI…
Servizio clienti inesistenti solo AI nessuna risposta
13 september 2026
Omdöme utan inbjudan
Svar från myTU
We are sorry to read your review and would like to clarify how our customer support works.
At myTU, we use advanced digital tools to provide fast initial responses, but our support team consists of dedicated human specialists who are always available to step in and handle inquiries directly.
Unfortunately, based on the name provided, we are unable to locate any matching account or support ticket in our system.
If you are a client or require immediate assistance, please reach out to us directly:
Email: support@mytu.co (from your registered email address)
In-App Chat: open the chat within the myTU app and request to speak with an agent.
Our team will be happy to assist you personally.
Best regards,
myTU Team.
Svar från myTU
Thank you for your positive feedback! We’re glad to hear you’re having a good experience with myTU. We truly appreciate your support!
Kind regards,
myTU Team
Svar från myTU
Hi Mircea,
Thank you for your 5-star review and recommendation! We’re very happy to hear that you trust myTU and appreciate your support.
Kind regards,
myTU Team
Как я моту получить карту ато срок…
Как я моту получить карту ато срок годности кончается
11 september 2026
Svar från myTU
Hi Juris,
Thank you for your 5-star review! If your card is approaching its expiry date, please contact our Support team through the myTU app so we can check the available replacement options for you.
Kind regards,
myTU Team
Svar från myTU
Hi Vladislavs,
Thank you for your 5-star review! We’re happy to hear that everything is going well with myTU. We truly appreciate your feedback and support.
Kind regards,
myTU Team
Svar från myTU
Thank you for your kind feedback! We’re delighted to hear that you’re enjoying your myTU experience. We truly appreciate your support!
Sincerely,
myTU Team
It is uncomfortable and awkward to handle.
11 september 2026
Svar från myTU
Thank you for your feedback. We’re sorry to hear that you find myTU uncomfortable to use. If anything is unclear or you need assistance, please feel free to contact us at support@mytu.co, via live chat, or by phone. We’re always happy to help.
Sincerely,
myTU Team
Un conto ottimo per le spese quotidiane
Costi di gestione contenuti, app semplice da usare ed efficace, bonifici sempre istantanei, possibilità di modulare attivare e disattivare le funzioni della carta di debito
11 september 2026
Svar från myTU
Thank you for your great feedback! We’re glad to hear you’re enjoying myTU’s simple and effective app, low fees, instant transfers, and flexible card controls. We truly appreciate your feedback!
Sincerely,
myTU Team
very good solution
11 september 2026
Svar från myTU
Thank you for your positive feedback! We’re delighted to hear you’re enjoying myTU. We truly appreciate your support.
Sincerely,
myTU Team
No help at all
10 september 2026
Svar från myTU
We are truly sorry for the frustration and inconvenience you have experienced. Please accept our sincere apologies. We genuinely hope the issue can be resolved as soon as possible, and we will contact you via email at the earliest opportunity. Alternatively, please feel free to reach us directly at support@mytu.co, and we will be happy to assist you.
Sincerely,
myTU Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.