MyPersonalisedCase Omdömen 

347
TrustScore 3 av 5

3,1

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Se mer

Företaget har svarat

Betygsatt 4 av 5 stjärnor

I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Se mer

Betygsatt 5 av 5 stjärnor

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived... Se mer

Betygsatt 1 av 5 stjärnor

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Se mer

Företaget har svarat

Företagsinformation

  1. Mobiltillbehörsbutik

Skrivet av företaget

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Kontaktuppgifter

3,1

Medel

TrustScore 3 av 5

347 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 94 % av sina negativa omdömen

Svarar vanligtvis inom 1 vecka

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

3,1

Alla omdömen

(347)

49 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 2 av 5 stjärnor

Not massively happy with my case

Not massively happy with my case. First of all the company is based in the Netherlands and delivery is slow. Having a .co.uk address is rather misleading. When the case arrived I was pleasantly surprised by the initial quality. The print quality was excellent hence why the review has two stars. However it was very tight fitting it to my phone, which was the correct model. When I had to take it off to apply a screen protector it was so hard to get off that it snapped in half around the camera. I won't order from this company again and will reorder my case from Boots.

2 maj 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Be very aware of delivery times!

Be very aware of delivery times!
Nowhere on the website does it mention that this company isn’t based in the uk.
After finding out that it’s approx a 2 week delivery time my daughters b-day present will now not arrive on time.
Not happy,will not be using this company again 😡

24 mars 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Poor quality, not recommended

The cases are a lot more flimsy than described, not good quality plastic and very thin. Photo on both is also poor quality. Appreciate they can’t be sent back and refunded as they’re personalised but won’t be using them.

17 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Wish I’d read reviews before ordering…

Wish I’d read reviews before ordering from here. I ordered a personalised case for my phone at the start of January, and I’d love to blame Royal Mail strikes for the delay, but I’ve received 3 different emails from this company each time to say there has been a delay and my case hasn’t even been shipped yet. They give me a new date for shipping but the day before that date comes I just receive another delay email. This was due to arrive 2 weeks ago, but 3 delay emails later and I’m still waiting. The next date they have given for shipping is over a month from when I ordered, and I can probably bet on the fact I’ll get another delay email. Avoid like the plague, this is actually embarrassing customer service and I don’t know how a company can make that many false promises to so many different customers and still be running.

4 januari 2023
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

AVOID! Charged us twice - will not refund!

We placed an order with them which we were told was cancelled as the payment failed and we'd need to re-order. Which we did. But the payment has been taken on the cancelled order and they will not refund, despite initially telling us they would refund it. They have now decided not to refund so we are £40 out of pocket. I have asked the bank to look into this now as the company will not help.

28 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I really pray that future customers…

I really pray that future customers google this company before using them. I regret buying from them so much.

I was meant to receive my product 3 weeks ago, they just told me I have to wait 10 more days. It was meant to be a Christmas gift.

No sympathy or compensation whatsoever. Awful customer services

16 januari 2023
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hi Jay,

We're sorry your order is delayed. If you order has not been delivered on the given date we'll refund you the shipping costs, and if it never shows up we'll send you a new one or a refund, you choose!
Should you have any other questions, please reply to the last email you received from our support team.

Thank you!

MyPersonalisedCase Team

Betygsatt 2 av 5 stjärnor

Was OK

Was OK. Took ages to arrive and when it did come there a smudge accross the bottom left photo. Wouldn't bother returning too much hassle but wouldn't order again.

16 december 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hi Cher,

If your case is damaged please make sure to contact us by using the contact form in the helpcenter, we'll send you a new one at no extra cost. Also, there's no need to return the damaged one you received, so no hassle!

Thank you for your understanding!

MyPersonalisedCase Team

Betygsatt 4 av 5 stjärnor

A Christmas present

The case I ordered was a Christmas present for my wife. It arrived in time and as I expected it to be and my wife was pleased with it. However, there was no gift wrap option.

20 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Case never arrived

Case never arrived. Avoid

2 december 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Betygsatt 1 av 5 stjärnor

Item not received.

12 december 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hello,

We're sorry to hear your order is not delivered yet, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Betygsatt 1 av 5 stjärnor

Ordered on 5th Dec and still not…

Ordered on 5th Dec and still not arrived by 23rd Dec rubbish.

23 december 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center so our support team can help you further.

Thank you!

MyPersonalisedCase Team

Betygsatt 1 av 5 stjärnor

Can’t comment as I still have not…

Can’t comment as I still have not received the item

21 november 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, we'd love to help you out! To do so, please contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Betygsatt 1 av 5 stjärnor

Beware of this company....I made an…

Beware of this company....I made an order on the 6th December, I still have not received my item. I have emailed them but had no response. I am unable to leave a review on the website conveniently. All my other post seemed to have arrived on time. Be very cautious ordering!!!

23 december 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center and our support team will look further into this and offer you a solution.

Thank you!

MyPersonalisedCase Team

Betygsatt 5 av 5 stjärnor

Great customer service

Unfortunately my first order didn't arrive.However,on contacting the help center I had a quick reply.They then re sent my order,express delivery free off charge. You can't complain at that,it arrived within two days.Very happy with my purchase.l absolutely love my new phone case .

22 december 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Item Never arrived.

21 december 2022
Omdöme utan inbjudan
Logotyp för MyPersonalisedCase

Svar från MyPersonalisedCase

Hello,

We're sorry to hear your order is delayed, please feel free to contact us using the contact form in our help center.

Thank you!

MyPersonalisedCase Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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