No way of being sure your phone case will look good. No contact details. The email image of your phone case says Customer Services are here to help, with a Netherlands address but no online chat or em... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I have bought three cases from this company in the past and been very satisfied with the product. However they recently wasted several hours of my time disputing what seemed a fraudulent charge... Se mer
Ordered a case for Zflip 7. Its a very difficult type of case to buy, most custom case makers dont make it. Product was made to a high quality and good standard. Having read some of the reviews... Se mer
I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.
Kontaktuppgifter
Gonnetstraat 26, 2011KA, Haarlem, Nederländerna
- reviews@mypersonalisedcase.co.uk
- www.mypersonalisedcase.co.uk
3,1
Medel
348 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 94 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Came today nothing special after 3…
Came today nothing special after 3 weeks wait
16 januari 2025
Omdöme utan inbjudan
Svar från MyPersonalisedCase
We are sorry for the delay in your order, Derek. Please contact us via our form at mypersonalisedcase.co.uk/help/contactforms so that we can resolve this issue quickly. Thank you for your patience.
Excellent service,Delivered on…
Excellent service,Delivered on time,Pleasure to trade with
6 januari 2025
Omdöme utan inbjudan
Svar från MyPersonalisedCase
Thank you for the wonderful feedback! We're so glad to hear you had a great experience. It was a pleasure serving you, and we look forward to trading with you again!
Poor service and no order to date
I am still waiting for my order which I made before Christmas. It has been delayed 4 times so far. I have sent an email to them and posted on their Instagram but still no response and no sign of getting my order.
4 januari 2025
Omdöme utan inbjudan
Svar från MyPersonalisedCase
We apologize for the inconvenience caused by the delays with your order. Please contact us via our help center at mypersonalisedcase.co.uk/help/contactforms so we can look into this and provide a solution for you. Thank you for your patience.
Zamówiłem pełne etui do chrony…
Zamówiłem pełne etui do chrony telefonu,czyli chroniony tył i przód telefonu.Etui składało się z 2 części,a dostałem tylko jedną część chroniącą tył telefonu.Od ponat tygodnia wymieniam się e-mail z obsługą klijenta,składam zażalenie dosyłam zdjęcia na których widać ,że dostałem tylko dolną część etui,ale biuro obsługi ciągle nie widzi problemu i żąda dalszych wyjaśnień.Wysłałem już 4 wiadomości i teraz czekam na odpowiedź.Nie wiem jak to się skończy,szczególnie ,że zapłaciłem kartą i jestem skazany na ich dobrą wole.To od nich zależy czy doślą brakującą część etui czy zwrócą pieniądze.
1 januari 2025
Omdöme utan inbjudan
Svar från MyPersonalisedCase
Bardzo przepraszamy za wszelkie niedogodności związane z zamówieniem. Rozumiemy, jak frustrująca może być ta sytuacja. Prosimy o cierpliwość, a w międzyczasie zapraszamy do kontaktu z naszym zespołem wsparcia za pośrednictwem formularza kontaktowego. Postaramy się jak najszybciej znaleźć odpowiednie rozwiązanie tego problemu. Dziękujemy za zgłoszenie tego problemu.
Svar från MyPersonalisedCase
Thank you for your feedback! We're thrilled to hear you’re happy with the quality and delivery of your order. 😊
Order delayed twice, shipped but never delivered
Ordered a case online and expected it to be delivered by the 23rd December. I twice had an email saying it has been delayed but not to worry. Eventually it was 'shipped' on the 19th December.
However, the tracking details have not moved and it is stuck in the Netherlands. Every support request I send I get a reply saying 'We would like to kindly ask you to wait one more working day for your delivery'. There is no email, there is no phone number. I would stay away from this company as if something goes wrong, you will get nothing.
19 december 2024
Omdöme utan inbjudan
Svar från MyPersonalisedCase
We deeply regret the inconvenience caused by this delay. Please reach out to us via mypersonalisedcase.co.uk/help/contactforms so we can investigate the issue with your shipment and provide a resolution. Your feedback is valuable, and we’re committed to improving our services.
Excellent service
Not sure what went wrong with all these other reviews but my experience was excellent yes the company is abroad but my case turned up in less than a week , really good quality, good communication from the company I would use them again no problem 😃
19 december 2024
Omdöme utan inbjudan
Svar från MyPersonalisedCase
Thank you for sharing your positive experience! We're delighted to hear that you loved the quality and our service. We look forward to serving you again!
My order arrived later than expected
My order arrived later than expected, but the customer service team resolved the issue swiftly. The case is of excellent quality, so overall, I'm satisfied.
14 december 2024
Svar från MyPersonalisedCase
Thank you for your feedback! We apologize for the delay, but we're glad our customer service team was able to resolve the issue swiftly. We're also happy to hear that you're satisfied with the quality of the case.
Exactly what I wanted!
The case came out perfectly—great quality print and materials. Delivery was smooth. Couldn't ask for more!
24 januari 2024
Svar från MyPersonalisedCase
Thank you so much for your wonderful feedback! We're thrilled to hear that the case turned out exactly as you hoped and that you’re happy with the quality and delivery. We truly appreciate your support and look forward to serving you again!
Good but room for improvement
The design s stunning, but the edges of the case feel a bit rough. Overall, still a good product.
2 december 2024
Svar från MyPersonalisedCase
Thank you for sharing your feedback! We’re so glad to hear that the case is not only stylish but also durable, providing great protection for your phone. It's great to know the print has held up as well! We appreciate your support and look forward to serving you again.
Durable and stylish!
I have dropped my phone a few times, and this case has helped up perfectly. The print hasn't faded either. Very happy!
6 december 2024
Svar från MyPersonalisedCase
Thank you for sharing your feedback! We’re so glad to hear that the case is not only stylish but also durable, providing great protection for your phone. It's great to know the print has held up as well! We appreciate your support and look forward to serving you again.
Not a UK company
The co.uk postcode makes you think they are a UK company but the goods are produced in Holland and take ages to arrive.
9 december 2024
Omdöme utan inbjudan
Svar från MyPersonalisedCase
We would like to inform you that although our website operates in the UK, we are actually based in the Netherlands, and our products are shipped directly from there. This sometimes results in longer delivery times. We apologize for any inconvenience this may have caused and are working to improve our shipping process.
The case looks great
The case looks great, fits perfectly, and the design is sharp. Delivery was fast too. Highly recommend!
6 december 2024
Svar från MyPersonalisedCase
Thank you for your kind words! We're delighted to hear that you're happy with the case and its fit. Enjoy it! 😊
Awesome gift idea!
Got one for my sister, and she loved it! Great quality, and the whole process was super simple. Delivered on time.
12 december 2024
Svar från MyPersonalisedCase
Thank you, William! We're thrilled your sister loved the case and that the process was smooth for you. We hope it brings a smile every time! 😊
Amazing service
My order was delayed, but customer service sorted it out quickly. The case is excellent quality, so I'm happy overall.
24 november 2024
Svar från MyPersonalisedCase
Thank you, Owen! We're glad to hear that you're happy with the quality of your case. We appreciate your patience and hope you'll enjoy your personalized product. 😊
Good product, but…
The case looks great, but it's slightly thinner than I expected. Still, the design is exactly what I wanted.
30 maj 2024
Svar från MyPersonalisedCase
Thank you for your feedback! We’re glad you love the design, but we appreciate your input about the thickness. We hope your case still serves you well! 😊
Nice but slow delivery
The case is beautiful, and the print is crisp, but delivery took longer than expected. Worth the wait, though.
13 juni 2024
Svar från MyPersonalisedCase
Thank you for your feedback! We’re glad you love the case and print quality, though we’re sorry for the delay in delivery. We appreciate your patience and hope you enjoy your case! 😊
Perfect fit!
Ordered for my phone, and it fits perfectly. Easy to design, and the delivery was quick. Love it!
16 november 2024
Svar från MyPersonalisedCase
Thank you for your wonderful review! We’re thrilled that you love your case and had a great experience with the design and delivery process.
Great Quality!
The case arrived just as I designed it. Vibrant colors, sturdy material, ad a perfect fit. Will definitely order again!
22 oktober 2024
Svar från MyPersonalisedCase
Thank you, Harrison! We're thrilled to hear you're happy with the quality and design of your case. We look forward to your next order—enjoy your new case! 😊
Got exactly what I ordered
Got exactly what I ordered, hadn’t realised it wasn’t a UK company but I’ve had no issues. Postage took a little while but I wasn’t in a hurry for Christmas. Happy with the quality too.
17 december 2024
Omdöme utan inbjudan
Svar från MyPersonalisedCase
Thank you for your positive feedback! We’re delighted to hear you’re happy with the quality of your order. We appreciate your patience with the delivery time and hope you enjoy your custom case! 😊
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