Very informed about the hotels, very helpful with the need for a room to take a dog (ideally downstairs), and went the extra miles in contacting the hotel to check a couple of our questions. And a r... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Service from Booker was good. Property booked was somewhat disappointing. Staff at hotel very helpful. Property very tired. External views were magnificent but as we had a dog with us couldn’t go in... Se mer
Företaget har svarat
This is my second time booking with Mr. and Mrs. Smith! Love the attention to detail, courteous and prompt service. When travelling abroad especially to England, they are my favorite go-to booking sit... Se mer
Detail on each hotel makes it easier to decide when there are so many options. Additionally we found that the offers were even better than booking direct with the individual hotels. Thank you
Företagsinformation
Om Mr & Mrs Smith
Skrivet av företaget
Luxury and Boutique Hotels across the globe for the most discerning traveller
If you’re reading this, it’s probably because you’re a hotel lover. Or hotel curious at least. But before we get to the objects of our affection, allow us to introduce ourselves…
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with more than a million like-minded members.
Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep…
It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers.
Hotel club for travel lovers
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- Helping you find and book the world’s best boutique and luxury hotels
- We are always here for you to support your choice and inspire you to book the best boutique and luxury hotels around the globe. Just visit our website, call us or chat us.
Kontaktuppgifter
Storbritannien
- www.mrandmrssmith.com
4,6
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very efficient and helpful
27 mars 2026
Quick response!
26 mars 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Double Charged
Hi! I was double charged for the room and no one is getting back to me to rectify!
24 mars 2026
Svar från Mr & Mrs Smith
Thank you for your feedback, I'm sorry there has been a delay in getting back to you. I can see a member of our team has responded to you, please do get back in touch if there's anything else we can help with.
Extremely helpful Charles who gave…
Extremely helpful Charles who gave great advice and guidance
1 april 2026
A must try!
I enjoy the collection of hotels that is on your website. Sometimes there is lil information on why this hotel? As in, if you want shopping, culture and art decor feel this is the place. Sometimes it not just about hotel is the location, what it has to offer in tonality
30 mars 2026
The lady I spoke with was very helpful…
The lady I spoke with was very helpful and friendly
31 mars 2026
i tried several times to contact mr &…
i tried several times to contact mr & mrs Smith, but there is no response within 5 days
30 mars 2026
Omdöme utan inbjudan
Svar från Mr & Mrs Smith
I'm so sorry you've had trouble reaching the team. I have located your email and a member of the team will be in touch with you shortly.
We have used Mr and Mrs Smith for many…
We have used Mr and Mrs Smith for many years and their service is outstanding. Most recently, we planned a big holiday to South Africa with 3 different locations involved and their assistance was excellent, absolutely faultless. I would highly recommend them.
23 mars 2026
Sadly I’m leaving this due to a really…
Sadly I’m leaving this due to a really appalling experience with Mr and Mrs Smith and the total lack of customer service. I needed to cancel a booking which was 4 days in advance and had a cut off of 72 hrs before to cancel, I tried across 48 hrs to call, email, DM, the hotel themselves tried as well on my behalf, we got no reply and still haven’t. Despite Mr and Mrs Smith claiming to offer customer service and my calling in their set opening times it was never possible to speak to anyone and I got no reply to any messages
30 mars 2026
Omdöme utan inbjudan
Svar från Mr & Mrs Smith
Thank you for your feedback - it truly is appreciated and I apologise for any delay in getting back to you. I can see your booking has now been cancelled and a member of the team reached out to you on the 31st March to confirm this. If you have not received this email please do let me know - I can be contacted via nicky.foot@mrandmrssmith.com.
The booking was easy and fast.
22 mars 2026
Simplicity
I appreciate that the booking was in USD, and I didn’t have to get multiple authorizations to make a large purchase in a foreign country.
21 mars 2026
Amazing patience and knowledge
Amazing patience and knowledge. I cannot recommend Mr. and Mrs. Smith more for help with trip planning.
28 mars 2026
This is genuinely one of the best…
This is genuinely one of the best hotels we have ever stayed in, to include “brand hotels” that charge £1000+ per night.
It’s small, intimate, feels like you are staying in your own private home, the facilities are excellent and it is spotlessly clean. Also well located in the medina, with easy access to everything.
What really sets the place apart though is the staff. On a completely different level to anywhere else we have been, unbelievably attentive but never intrusive, it was the perfect balance of hospitality, warm, friendly and one of a kind.
To top it all off, the food was by far and away the best we ate in Morocco. We will definitely be back to Marrakech just for the hotel and will visit their other properties.
Can’t think of a single issue, even being picky, and would unreservedly recommend it.
20 mars 2026
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