Very informed about the hotels, very helpful with the need for a room to take a dog (ideally downstairs), and went the extra miles in contacting the hotel to check a couple of our questions. And a r... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Service from Booker was good. Property booked was somewhat disappointing. Staff at hotel very helpful. Property very tired. External views were magnificent but as we had a dog with us couldn’t go in... Se mer
Företaget har svarat
This is my second time booking with Mr. and Mrs. Smith! Love the attention to detail, courteous and prompt service. When travelling abroad especially to England, they are my favorite go-to booking sit... Se mer
Detail on each hotel makes it easier to decide when there are so many options. Additionally we found that the offers were even better than booking direct with the individual hotels. Thank you
Företagsinformation
Om Mr & Mrs Smith
Skrivet av företaget
Luxury and Boutique Hotels across the globe for the most discerning traveller
If you’re reading this, it’s probably because you’re a hotel lover. Or hotel curious at least. But before we get to the objects of our affection, allow us to introduce ourselves…
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with more than a million like-minded members.
Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep…
It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers.
Hotel club for travel lovers
Skrivet av företaget
- Helping you find and book the world’s best boutique and luxury hotels
- We are always here for you to support your choice and inspire you to book the best boutique and luxury hotels around the globe. Just visit our website, call us or chat us.
Kontaktuppgifter
Storbritannien
- www.mrandmrssmith.com
4,6
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Top tier service
An amazing, personalised service as always. Quick to get through on the phone then all questions were answered promptly on email. I love how the team are all so friendly, with a bit of humour on the side! The perks are definitely an added bonus.
7 april 2026
Reservation process is easy.
Reservation process is simple. The website is clear and easy to navigate. All of the information that I need is easy to find.
7 april 2026
We love your recommendations on hotels!…
We love your recommendations on hotels and which rooms are your favorite.
27 mars 2026
Very helpful service
Very helpful service - had a query on my booking and it was sorted out there and then.
Happy customer 😊.
6 april 2026
Omdöme utan inbjudan
Use Mr and Mrs Smith to book hotels…
Use Mr and Mrs Smith to book hotels whenever I can. Have never had a bad one, actually often better than expected!
30 mars 2026
Great support from the Smith Team
Great support from the Smith Team, insights from their previous visits to S America allowed us to tailor a trip to our requirements. Very excited with the itinerary we have come up with together!
5 april 2026
efficient and helpful
29 mars 2026
Mr and Mrs Smith is our go-to when…
Mr and Mrs Smith is our go-to when we're looking to book a night away. Every Smith hotel we've stayed at has met our expectations so we book with the assurance the hotels will be good.
28 mars 2026
Membership Upgrade
James was able to answer our questions , sorted our booking and replied to email correspondence quickly and effectively.
I only rang as I wanted to understand how the membership to the lounges worked if I upgraded my
Membership to silver , this sadly revealed that the information on your website was both misleading and incorrect - very disappointing!
29 mars 2026
Nicholas was very helpful
Nicholas was very helpful, friendly and professional. Highly recommend Mr & Mrs Smith for all your travel needs !
29 mars 2026
Easy to navigate website
Easy to navigate website, informative, successful booking of hotel.
29 mars 2026
I made a mistake with my online booking…
I made a mistake with my online booking and called customer service, spoke to Sessthu who was extremely helpful and kind and resolved the problem immediately, most definitely 5 star service.
5 april 2026
Curated Accommodation I Trust
Accommodation choices that I trust. Every experience booked through Mr and Mrs Smith has been a successful one for me.
4 april 2026
thank you for your great help!
27 mars 2026
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