Very informed about the hotels, very helpful with the need for a room to take a dog (ideally downstairs), and went the extra miles in contacting the hotel to check a couple of our questions. And a r... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Service from Booker was good. Property booked was somewhat disappointing. Staff at hotel very helpful. Property very tired. External views were magnificent but as we had a dog with us couldn’t go in... Se mer
Företaget har svarat
This is my second time booking with Mr. and Mrs. Smith! Love the attention to detail, courteous and prompt service. When travelling abroad especially to England, they are my favorite go-to booking sit... Se mer
Detail on each hotel makes it easier to decide when there are so many options. Additionally we found that the offers were even better than booking direct with the individual hotels. Thank you
Företagsinformation
Om Mr & Mrs Smith
Skrivet av företaget
Luxury and Boutique Hotels across the globe for the most discerning traveller
If you’re reading this, it’s probably because you’re a hotel lover. Or hotel curious at least. But before we get to the objects of our affection, allow us to introduce ourselves…
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 with two adventurous hotel lovers (our real-life Mr and Mrs: James and Tamara Lohan) and has evolved into a global travel club with more than a million like-minded members.
Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep…
It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers.
Hotel club for travel lovers
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- Helping you find and book the world’s best boutique and luxury hotels
- We are always here for you to support your choice and inspire you to book the best boutique and luxury hotels around the globe. Just visit our website, call us or chat us.
Kontaktuppgifter
Storbritannien
- www.mrandmrssmith.com
4,6
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great support from James who put…
Great support from James who put together our trip to Marrakesh.
He took great care to understand what we wanted and then… delivered.
20 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
This place has one of the worst front…
This place has one of the worst front desk you would ever see. I had an interaction with one David at the front desk and he was basically responding in a way that sounded threatening and crass. Thankfully the manager came out and helped else I was scared of how David would react. Big learning curve and strongly believe this creates a bag impression
19 april 2026
Svar från Mr & Mrs Smith
We appreciate you bringing this to our attention. We're sorry to hear that your interaction with the front desk staff at the hotel was unpleasant, a member of our support team will be in touch with you to discuss this further.
Seamless booking for our trip.
11 april 2026
Mr and Mrs Smith is one of the best…
Mr and Mrs Smith is one of the best travel portals if youre looking for curated hotels and experineces... And a real person to talk to if you want to customise your travel pretty much anywhere in the world!
12 april 2026
Good Experience
easy to find a property, good information to make a decision, easy to book, no problems at property check in.
11 april 2026
I want to match the price that I find…
I want to match the price that I find it cheaper in other platforms. I have requested it, but still did not receive a response.
10 april 2026
A Positive Rxperience
I was able to call in and speak with humans. Then I gave my itinerary knowing their recommendations would meet my standards and they worked within my budget. All very important and time consuming items if left to myself to do.
Thank you Mr & Mrs Smith.
16 april 2026
Great human experience
Fastest human response when I needed help. Pleasant, polite and helpful. I love when I can speak to a human and not a bot
16 april 2026
Excellent choice of hotels
Excellent choice of hotels. Great ‘little extras’ with the bookings. Good advice on best rooms and personalised descriptions of the hotels. Can’t fault.
9 april 2026
Good service
8 april 2026
Incredible service and beautiful hotel
5 april 2026
Had trouble initially to book using the…
Had trouble initially to book using the app., would only accept Apple Pay?
But phoned the next day and received great service
12 april 2026
Nicholas was excellent
Nicholas was excellent. He was generous with his time and explained eve clearly - thank you.
5 april 2026
Good price and easy to book.
12 april 2026
Could not recommend enough
Could not recommend enough! Great service.
1 april 2026
Omdöme utan inbjudan
No refund after miscarriage
Four days prior to travelling on a holiday which we had booked after my brother died, we were told at our baby's dating scan that there was no heartbeat, and my wife was to have a medical miscarriage, a process which involves extreme pain and heavy blood loss.
We weren't able to travel, and both Mr & Mrs Smith and the hotel refused to refund us, and we lost all our money.
8 april 2026
Omdöme utan inbjudan
Svar från Mr & Mrs Smith
I'm truly sorry to hear about your loss and acknowledge the pain and distress this caused. I'm sorry to hear that the situation wasn't handled with the sensitivity it deserved, I'll be contacting you in the morning to review this.
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