Mr & Mrs Smith Omdömen 7 182

Easy and Mr and Mrs Smith has already done the work of finding the best locations, amenities and value!

issue not resolved / no communication in regard to if request has been received/responded to

Perfect selection and number of Hotels to choose from, easy booking.

Extraordinarily helpful and charming team (I spoke to Charlie), reliably lovely hotels for reasonable/good prices (I’ve been traveling with them for years and never had an issue), more often than not a surprise treat on arrival at the hotel and a straightforward booking service… with some excellent offers!

Always great recommendations

Very efficient
Loved the bottle of wine

Hotels never disappoint! Great variety with consistent high quality experiences. Good prices. Easy booking process. Customer service with a person if needed.

Excellent service and slick process - recommended

Reservation process worked well. Thank you.

Nicholas was super friendly, kind and knowledgeable. Made the booking process seamless all round. Def recommend using these guys.

Very ready to follow the instructions
4/5 because I have not received not the information about parking that I requested

James was very helpful and efficient in assisting in booking our stay and checking availability regarding our requirements.

Initial booking handled well, follow up enquiries less so, including email with wrong name

Easy to find what we wanted and simple to book

Booking process was smooth no problems

Easy to use tesevation page. Slow responses from Hotel. Conflicting information: bicycles to borrow but Hotel says it only rents them

UPDATE: Senior Management Resolution – Brand Integrity Restored

Following my feedback, Mr & Mrs Smith senior management reached out personally to resolve the discrepancy. They acknowledged the logical inconsistency regarding the base room rate and have honored the price match by refunding the difference.
It is refreshing to engage with a brand that values intellectual honesty over administrative technicalities. Their willingness to course-correct and use this case to refine their future 'Best Price Guarantee' policy has restored my confidence. I appreciate the professional accountability and look forward to my stay.

A Disingenuous "Best Price Guarantee": Shifting Logic and Lack of Transparency
"Trust is the foundation of any premium service, and my recent experience with Mr & Mrs Smith has demonstrated a profound lack of it.
I requested a price match for a ‘Large Room’ at The Fleming after finding a significantly lower rate elsewhere. My request has been met with a series of shifting arguments that suggest a lack of internal consistency. Initially, the rejection was based on ‘occupancy’—a claim I easily debunked using Mr & Mrs Smith’s own website data, which proves the base room rate is fixed regardless of guest count. When contacted again, they introduced entirely new arguments that were never mentioned in the original correspondence.
Most concerning, however, is the transparency of the ‘Guarantee’ itself. When challenged, the response was that they had to ‘check with the hotel,’ who then declined the match. This reveals a misleading marketing practice: if a ‘Best Price Guarantee’ is subject to the hotel’s individual discretion, it is not a guarantee provided by Mr & Mrs Smith at all. It is merely a request.
How can a brand claim to guarantee a price when they are not the decision-maker? I am not looking for a courtesy gesture. I am looking for Mr & Mrs Smith to stand behind the integrity of its own advertised policy. Does this brand honor its word, or is the guarantee just a marketing facade?

Easy to book and use our voucher