Mr & Mrs Smith Omdömen 7 182

Quick & easy, was able to speak to a lovely girl who sorted everything out over one phone call. A great experience :) I love using Mr & Mrs Smith for my hotel bookings they are really helpful.

チャットでの問い合わせに対して、その後の進捗連絡がなく、ホテルと直接やりとりすることになったためです

Stephen Moran worked diligently to make my reservation in Venice to work.

Very good hotel service and we were upgraded !

Lack of responses
No knowledge of the hotel or packages
Final invoice claims to be a lot more than that agreed

I cant find the confirmation email which is a chlenge desoite searching under mr and mrs smith, it would.be helpful if that was more easily searchable.

Mallory was extremely courteous and pleasant in helping me resolve an issue I could not complete on the website.

very helpful gentleman

I'm not actually sure what this website is for - yes you can book hotels, buy vouchers, etc. but the rates are the same as booking directly with the hotel and booking via M&MS gives noting more. In fact the hotel is worse off because of the third party booking meaning no special treatment...... go direct

I booked through MMS and full disclosure and my error, booked for the 24/4 instead of 24/5 for 3 nights. I only realised when the hotel called to check my and my wife’s flight details 3 days before the 24/4. As soon as I realised I called MMS telling them about my error and would they please amend the booking for the 24/5. A bit of back and forth but the initial answer was “no as you are already in the cancellation period” and so must pay 90% of the rate booked. I again told them I wanted to rebook and fully understood that the rate might be different as well as the room type. I asked them (twice) to call the hotel as I knew there was an availability for the 24/5 (but in a suite) and that I was fine to pay the additional amount. MMS responded that they had called the hotel, told them the situation and the answer was still “no…it’s 90%”. I then called the hotel myself, explained and was told to please send them an email and they would of course look at it and let me know if they could help…throughout, the hotel (Avali Corfu) was very sympathetic and courteous. Within 3 hours I had an email back saying they fully understood and given that I was rebooking, they would fully waive the cancellation penalty and gave me 2 room options. Much emailing back and forth with MMS and they finally processed the rebate for the original booking and I booked direct with the Avali Corfu for the revised dates. 5 stars to the Avali/1 star to MMS. So be aware that if you have a problem with a hotel booking (or I assume any of MMS’s other services) you are really booking with a slickly marketed booking engine who do not have your interests at heart and will not advocate for you. I have another booking with MMS in June for a UK hotel…it will be my last.

Easy booking process and at a great price.

Super booking process! Highly recommended!

Beautiful room, lovely staff. They even left me a birthday cupcake!

Anytime I’ve had to contact Mr &Mrs Smith, I have never been disappointed. Their willingness to help in any way they can is true five star customer care. This time I had a requirement that wasn’t on available on the app & they (Maxine) did everything to accommodate.

Friendly and efficient staff and the process was streamlined.

They were super diligent, working for several days to help with a reservation problem. It was much appreciated and above and beyond what is typical of most reservation services.

Excellent booking service

Easy to book - reassuring to know if there is a problem it will be resolved quickly