On one side of our toaster the return 'springs' stopped working on it's second use. I contacted Customer Services and included a video of the toaster not working. The response was first class.... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Morphy Richards (MR) steam iron leaked and scolded my wife’s hand . The iron was with a 1 year warranty however MR refused to replace the item saying we should return it through the supplier ( Ama... Se mer
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Today I spoke to Clare in customer services. She is a credit to Morphy Richards. Thankyou and god bless, Clare X. The 5-star rating was for Clare. As for your products, I am in the process of returnin... Se mer
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I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... Se mer
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Företagsinformation
Skrivet av företaget
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktuppgifter
, , , Storbritannien
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,2
Bra
4 tn omdömen
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Really impressive customer service
I contacted Morphy Richards customer support with a complex query, At first I only got an AI response which didn't help, but when I asked if I could actually be put in contact with a real person, a real person took over! Jack was very helpful and caring. When I had to go off line he carried on the conversation by email. Overall a very good experience
28 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to share your experience.
We’re pleased Jack was able to step in and support you properly, especially with a more complex query, and that he kept things moving for you by following up over email.
We really appreciate your feedback, as it helps us continue to improve. Thank you for choosing Morphy Richards 😀
Bad customer service and misleading advertising
I ordered a kettle as ours had broken from Morphy Richards Ebay online shop - I chose this item mainly because it offered free next day Evri delivery - as I ordered on a Monday I expected delivery on the next day - a Tuesday. When it didn't arrive I contacted the companies CA's who told me in no uncertain terms delivery was not offered next day but in this case it was likely to be the next day so I sat back and waited. No tracking mail came the next day and no delivery and so I contacted them again with a complaint. I was told there was no guarantee for next day delivery implying I was not telling them the truth, but I had kept a screengrab of the item (which actually still says next day delivery free) and I sent it to them. Their reply was to say that further down the listing it estimates 3 or 4 days - who looks further down when it clearly says next day right at the top. Anyway the item now looks like it will possibly be here in 5 days and so I will need to go out and buy another kettle as we cant be without one that long. How do retailers manage to promise one thing and completely say they didn't when it is patently clear they did.
I am now been sent by a trained customer assistant at Morhpy Richards the following statement
"The “Free Evri Next Day Delivery” wording shown on the listing refers to the dispatch service level meaning the order is processed and handed to the courier on the next working day"
Shouldn't their advertising state 'next day despatch' then -
27 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your review. I’m really sorry to hear about your experience and the frustration this has caused, especially when you needed a replacement kettle quickly.
You’ve raised a completely fair point regarding the wording “Free Evri Next Day Delivery.” I understand why this led you to expect next-day arrival, and I agree that the phrasing is not as clear as it should be. As you’ve highlighted, describing this as “next day dispatch” would be more accurate, and we are currently reviewing our listings to ensure this is made clearer going forward.
To clarify, the delivery estimate shown at checkout is the timeframe we use as the delivery commitment, and your order is progressing within that window. However, I do recognise that the prominence of the “next day delivery” wording has created a misleading impression in this case, and that’s something we are taking seriously.
I’m also sorry if our earlier responses came across as dismissive, that’s certainly not the experience we want to provide. Your feedback has been shared with our customer service team to ensure clearer and more empathetic communication in future.
We completely understand your situation and the inconvenience caused. If you no longer require the kettle once it arrives, please contact us and we will support you with a return.
Thank you again for bringing this to our attention, it’s valuable feedback and will help us improve both our listings and our service.
Jack was so so helpful
Jack was so so helpful. Replaced my iron for me out of warranty. I was just out by a month but because of my daughter being in and out of hospital. It was the first chance I had to contact them. I bought my iron before this from Morphy Richards too. Had this iron 3 years so I would have happily paid for a new one, but thanks to Jack I didn’t have to. Thanks again
24 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you so much for your kind words, we’re really glad Jack was able to help you out when you needed it.
When we looked into your order in more detail, it actually came to light that your steam generator is still within warranty until March 2027 due to the way it was originally purchased. That means you’ve got continued protection in place, which we hope is reassuring news on top of what was already a positive outcome.
We truly appreciate your loyalty to us and are always here if you need anything further. Wishing you and your family all the best.
After explaining to Rich that my IT…
After explaining to Rich that my IT skills were somewhat limited he quickly suggested he would send an email which was much more user friendly to us senior citizens.
27 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your lovely feedback! We’re so pleased to hear that Rich was able to adapt his approach and provide a more user-friendly solution that worked well for you.
We pride ourselves on making things as simple and accessible as possible for all of our customers, and it’s great to know Rich delivered just that. We’ll be sure to pass on your kind words to him!
Morphy Richards Steam Generator Iron
Just great, Jack on Customer Service was so helpful and guided us with checking our appliance re de-scale, unfortunately product was faulty and he arranged a replacement so quickly. He was just great and we have thanked him for helping us.
27 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic review 🤩 We’re really pleased to hear that Jack was able to guide you through the descaling process and support you so effectively. It’s great to know he quickly arranged a replacement when it was needed and made the whole experience as smooth as possible for you. We’ll make sure your kind words are shared with Jack, feedback like this means a lot. Thank you again for taking the time to leave a review and for choosing Morphy Richards 😀.
I wrote my experience of trying to…
I wrote my experience of trying to register an iron from QVC from Morphy Richards Uk , looking at your previous reviews from your other satisfied customers, it looks likely i was in the wrong about my review i stand by words what i was not happy about having to join the clubs before you have to register and item, i have never had that happening before registering an item with other companies so im sending my apologise to Morphy Richards and your satisfied customers
22 mars 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to update your review, we really appreciate your follow-up and your honest feedback.
We’re sorry to hear that the registration process didn’t meet your expectations, particularly regarding the rewards scheme. While the scheme is completely free and designed to offer additional benefits, we understand that not all customers will want to join, and we appreciate you sharing your perspective on this.
We’re also grateful for your acknowledgement regarding the earlier issue, and we’re pleased to hear that part may have been a misunderstanding.
Your feedback is valuable to us, and we will ensure it is shared with the relevant teams as we continue to review and improve our customer experience.
Thank you again for your comments.
Replacement Parts not available
I have a Morphy Richard’s sear and stew slow cooker. it is brilliant, however i need a replacement pot as the one I have has bits coming off of it. I have been waiting for over 6 months and it is constantly out of stock, the date for being in stock constantly changes. i did contact customer services in the beginning but they could not give a definite date. They are clearly being made as you can buy a new slow cooker but I dont need that just the pot! When will they be available? Not great for the environment if you can only buy a whole new product!
24th April Well i have had a reply but my problem is not resolved as I still do not know when the replacement parts will be available. I am already doing as company suggests!
23 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your review, and we’re really sorry to hear about the frustration you’ve experienced while trying to purchase a replacement pot for your Morphy Richards Sear & Stew Slow Cooker.
Our website is the best place to view the most up-to-date information regarding incoming stock. While we do aim to provide accurate availability dates, these can sometimes change due to external factors beyond our control, such as supplier or logistics delays.
We completely understand how disappointing it is to have been waiting for such a long time. To make sure you don’t miss out when stock does become available, we would encourage you to use the “Notify Me” feature on the spare part listing. This will ensure you receive an email as soon as the item is back in stock.
We’re very sorry for any inconvenience caused and appreciate your patience.
my blender stopped working i took it…
my blender stopped working i took it back to the argos who explained the guarantee had run out with argos so i would have to go to the supplier, there gave me the address of the web-site ,which i contacted , the next working day i was answered... great reply and response . great customer service . 1st class//
17 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to share your experience. We’re really sorry your blender stopped working, but It’s great to hear everything was handled promptly and that you were happy with the support you received. Thank you again for your review and for choosing Morphy Richards 😊.
I recently had problem with a kettle…
I recently had problem with a kettle that I had purchased a few months ago. I emailed customer services at Morphy Richards and received a very prompt reply. The lady dealing with my complaint was very helpful and within a few days resolved the issue for me and ordered me a new kettle. I was very impressed with their customer service.
18 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful review. We’re sorry to hear you experienced an issue with your kettle, but we’re so pleased that our customer service team were able to respond quickly and resolve this for you. It’s great to know you found the support helpful and that your replacement was arranged so promptly. Thanks again for taking the time to share your experience and for choosing Morphy Richards 😊.
Had an issue with my Steam Generator…
Had an issue with my Steam Generator Iron whereby it would not stop steaming (The toggle switch stopped working), the item was 2 years into a 3 year warranty, contacted Morphy Richards Support and Jessica was fantastic, she asked me to do some troubleshooting first which unfortunately did not resolve the issue, and asked to send photos and a video of the issue (reasonable request) and after technical support said it could not be repaired, they asked me to tag and photo my old iron and arranged a replacement which arrived within days. Excellent customer warranty service. Thank you.
31 mars 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you so much for taking the time to share your experience.
We’re really sorry to hear about the issue with your steam generator iron, but we’re delighted that Jessica and the team were able to support you throughout the process. It’s great to hear that the troubleshooting steps, communication, and warranty replacement all went smoothly, and that your new iron reached you so quickly. We’ll be sure to pass your kind feedback on to Jessica, she’ll really appreciate it. Thank you again for your patience and for choosing Morphy Richards 😊.
After having an issue with my coffee…
After having an issue with my coffee machine, customer service were very helpful in response and emailed back very quickly. They had no issues solving the problem, they were very helpful and easy to deal with!
17 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave such a kind review 🤩. We’re really pleased to hear that our customer service team were able to assist you quickly and resolve the issue with your coffee machine. It’s great to know you found them helpful and easy to deal with, that’s exactly the experience we aim to provide. Thanks again for your feedback and for choosing Morphy Richards 😊.
Morphy Richards 3.5 L slow cooker
When I messaged Morphy Richards, they were very helpful and efficient. Explaining to me how to deal with the issue. Nothing was too much trouble for them.
I was very pleased with how they treated customers.
2 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We’re delighted to hear that our team was able to assist you clearly and efficiently, and that you felt well supported throughout. Providing helpful, straightforward guidance and great customer care is always our priority, so it’s fantastic to know this came across in your experience. Thank you again for your kind words and for choosing Morphy Richards 😊.
I needed replacement air fryer crisping…
I needed replacement air fryer crisping tray feet and the ordering process was really simple. DPD however seemed unable to deliver my order to my address and delivered it somewhere else. I contacted Customer help at Morphy Richards and was helped by Jessica. She quickly dispatched a replacement order for me which was delivered correctly. Superb customer service from a great British Company !!
13 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We’re really pleased to hear that you found the ordering process quick and straightforward, and especially glad that Jessica was able to step in and resolve the delivery issue so promptly for you. While it’s always frustrating when things don’t go to plan with delivery, it’s great to know our team could turn the experience around. We’ll be sure to pass your kind feedback on to Jessica. Thank you again for taking the time to leave a review and for choosing Morphy Richards 😊.
Review of iron - great iron, but blisters finger
Morphy Richards TurboGlide Steam Iron, Ceramic Non stick Soleplate, 150g Boost, 40g Output, 400ml Water Tank, Anti Drip and Scale, Auto Shut-off, 3m Cord, 2800W, Purple, 302000. REVIEW
This is a great iron, but the steam trigger rubs one's ring finger that then irritates and eventually blisters. Persevered with the new iron for couple of weeks but it got too painful, so had to return it. 5 STAR in all other respects - loved that it was larger than my previous iron and therefore reduced ironing time.
Shame about the design flaw.
14 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to share your feedback on the Morphy Richards TurboGlide Steam Iron 302000. We’re really pleased to hear that you were happy with its overall performance and found it efficient to use, it’s great to know it helped reduce your ironing time.
We’re sorry to hear about the discomfort you experienced with the steam trigger. While this isn’t something we’ve had feedback on previously, we do appreciate you bringing it to our attention as all customer insights are valuable in helping us review our designs.
It’s a shame this impacted your overall experience, but we’re glad to hear it performed well in all other respects.
1-Star Review
1-Star Review – Disappointing Product and Unhelpful Response
I purchased a Morphy Richards Traditional Pump Espresso Coffee Machine & Automatic Milk Frother directly from the Morphy Richards website on 18th November 2025, and the experience has been extremely disappointing.
From the start, the machine failed to perform even the basic functions you’d expect from a coffee maker. The drinks are consistently lukewarm rather than hot, the milk frother adjustment is practically useless (only offering all froth, inconsistent slow flow, or cleaning mode), and the drink volume is wildly inconsistent, sometimes dispensing around half of what it should. Even the LED indicators don’t behave as described in the instructions, so you never know when the machine is ready.
I thoroughly cleaned and reassembled everything multiple times with no improvement, and in the end I replaced it with another brand that works exactly as intended.
What made the experience worse was the response to my complaint. Instead of addressing the faults or offering a solution, I received what felt like a generic customer service reply apologising for my disappointment but offering no practical resolution, despite the machine clearly not being fit for purpose.
Overall, a very poor product and a very underwhelming customer service experience.
14 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about your experience and appreciate you bringing this to our attention.
We’re sorry to learn that the coffee machine hasn’t met your expectations, particularly in terms of temperature, consistency, and overall performance. We understand how frustrating this must be, especially after the steps you’ve already taken to try and resolve the issue.
While the machine is designed to operate within standard espresso parameters, the concerns you’ve raised suggest it would benefit from a closer review so we can better understand what may be happening.
We’re also sorry that our previous response fell short of what you expected. This isn’t the level of service we aim to provide, and we will be looking into this internally.
Thank you again for your feedback, we’d really value the opportunity to put this right.
Jessica was brilliant professional and…
Jessica was brilliant professional and efficient. Helped us when our iron broke down under warranty and replacement followed.Thanks Again.
11 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that Jessica provided such a professional and efficient service, and that your issue was resolved smoothly under warranty. It’s great to know the replacement process met your expectations.
We really appreciate your kind words and will be sure to pass them on.
I bought a large slow cooker model…
I bought a large slow cooker model number: 460012 I have found that inside the slow cooker the actual silver inside which is the heating part is impossible to clean, the stains do not come off the metal bit, I have tried every cleaner and method to no avail, I contacted morphy Richard’s and they gave me cleaning advice which I’d already tried and nothing has worked, clearly you cannot clean the stains off this metal inside so anyone thinking of buying this particular model please don’t waste your money!! The customer care team did not seem bothered even though I’d told them the cleaning advice had already been done and basically said to have a nice day!! Very poor customer service. I have since had a reply to my current review saying that the stains are caused by spillage and over filling it, and to clean the spillage promptly which obviously I had tried as soon as I finished using it and it never came off it’s never been over filled, that metal inside cannot be cleaned I’ve had previous slow cookers from other better brands and never had this problem so I will never buy another morphy Richards one again.
13 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We’re sorry to hear that the troubleshooting provided has not resolved the issue you’ve experienced. Having reviewed the images supplied, it appears the staining on the internal metal surface is consistent with liquid spillage, which can occur if the cooking pot is overfilled. When this happens, residue can come into contact with the heating element and, if left, may become baked on over time and prove difficult to remove.
In many cases, addressing any spillage promptly can help prevent this type of marking from developing. As the heating element is not a user-cleanable component in the same way as the removable pot, some level of staining can unfortunately remain once it has set.
Thank you for taking the time to share your feedback.
Excellent service
My iron had developed a fault and was still under warranty. Raised a case and Jessica from the team was assigned. Excellent service from Jessica as they agreed to replace my iron after a few email conversations. Patiently waited for the details from my side and resolved the issue. Sincere thanks to Jesssica and the team @Morphy Richards.
10 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We’re sorry to hear that your iron developed a fault, but we’re really pleased that Jessica was able to support you and resolve the matter under warranty. It’s great to know she handled your case with patience and care and was able to arrange a replacement.
We will make sure your kind words are passed on to Jessica and the wider team at Morphy Richards. 🤩👌
We bought a green and gold Morphy…
We bought a green and gold Morphy Richards kettle and toaster less than 5 months ago and the Kettle started losing the gold color already.
We sent an email stating the issue and the company didn’t even bother replying us. Very disappointing.
10 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave your feedback.
We’re very sorry to hear that you have been experiencing issues with your kettle and toaster set, particularly with the colour finish. Thank you for providing your details, however we can confirm that we have not received any previous communication from your email address.
We will arrange for a member of our team to reach out to you directly so we can look into this further and assist you as quickly as possible.
Thank you again for bringing this to our attention, and we appreciate the opportunity to help resolve this for you.
Excellent customer service.
Having ordered a replacement bread pan for my bread maker, the item arrived damaged. I received prompt and excellent customer service from the team member (Jack) who dealt with my query. In particular as I had mistyped my email address when the order was made, which made it difficult to trace. Within less than a week of submitting my request for assistance with the damaged item, I have had a replacement delivered. Customer service cannot be faulted.
10 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We’re very sorry to hear that your bread pan arrived damaged, but we’re delighted that Jack was able to assist you promptly and resolve the issue despite the initial difficulty with the email address provided. It’s great to know a replacement was delivered within a week of your request.
We really appreciate your kind words about our customer service and will be sure to pass your comments on to Jack and the wider team.
Thank you again for your support, and we hope you continue to enjoy your bread maker.
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