On one side of our toaster the return 'springs' stopped working on it's second use. I contacted Customer Services and included a video of the toaster not working. The response was first class.... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Morphy Richards (MR) steam iron leaked and scolded my wife’s hand . The iron was with a 1 year warranty however MR refused to replace the item saying we should return it through the supplier ( Ama... Se mer
Företaget har svarat
Today I spoke to Clare in customer services. She is a credit to Morphy Richards. Thankyou and god bless, Clare X. The 5-star rating was for Clare. As for your products, I am in the process of returnin... Se mer
Företaget har svarat
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktuppgifter
, , , Storbritannien
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent Customer Service
On one side of our toaster the return 'springs' stopped working on it's second use.
I contacted Customer Services and included a video of the toaster not working.
The response was first class.
Within a couple of hours I received a reply confirming that I didn't need to return the faulty one, and that the replacement will be with me within 3 working days.
I have also received an email from the courier to confirm that's it is on its way.
Thank you for the excellent, and very prompt response.
7 augusti 2026
Omdöme utan inbjudan
Good customer service
Great support when I asked for a discount to be applied retrospectively (albeit immediately after I hit the 'send' button). Thanks Ben & others 👏
7 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted the team were able to help with your discount and get everything sorted so quickly. We'll be sure to pass your kind words on to the team. Thank you for choosing Morphy Richards 😊.
Today I spoke to Clare in customer…
Today I spoke to Clare in customer services. She is a credit to Morphy Richards. Thankyou and god bless, Clare X. The 5-star rating was for Clare. As for your products, I am in the process of returning the generator iron I bought for£161 TEN WEEKS AGO, which had no steam 4weeks ago and is now not working AT ALL. PLEASE REFUND MY MONEY
10 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you so much for your lovely 5-star review 😀 We're delighted to hear Claire was able to provide such a positive experience. We'll be sure to pass your kind words on to Claire, we're sure she'll be thrilled to hear them. Thank you for choosing Morphy Richards 😊.
Requested a user manual for my iron
Requested a user manual for my iron, it came back by email the first thing next working day. Very good and polite service.
10 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your lovely 5-star review 😀 We're delighted we could get the manual to you so quickly and that you were pleased with the service you received. Thank you for choosing Morphy Richards 😊.
THIS COMPANY HIDES THE FACT THAT…
THIS COMPANY HIDES TEH FACT THAT MICROPLASTICS ARE RELEASED FROM THERE PLASTIC KETTLE RANGE FROM FIRST BOIL AND THEREBY THE USAGE LIFE. THE SCALE FILTER ON THE SPOUT ALSO BEING PLASTIC BREAKS UP THERE BY BEING INGESTED. THE COMPANY SAYS IT OPERATE WITHIN EU GUIDELINES, CONSIDERING THE ITEMS USE FOR BABIES AND VONERABLE PEOPLE, THIS NEEDS ADDRESSED BY THIS COMPANY AND A CLEAR STATEMENT ISSUES WARNING PEOPLE THAT THIS IS THE CASE. THE GLASS RANGE ON OFFER STILL HAS A FLITER THAT BREAKS UP BUT NO PLASTIC BODY THAT CAN PUT MICROPLASTICS INTO THE USERS DRINKS.
THIS COMPANY HAVE ASKED FOR MORE DETAIL, I REFER THEM TO WHAT THEY ALREADY KNOW RE Nano-PLASTICS AND THEM OPERATING ON THE LEGAL LIMIT FOR THIS. THEIR IS NO MORAL REASON OTHER THAN COST SAVING FOR THE TYPES OF PLASTIC THIS COMPANY USES.
Firstly what you think is of zero factual importance to me as clearly as you’re clearly in panic mode and trying to mitigate your position with PR .
I also point out that any or all posts I choose to put on this site for public open views and or comments is my choice and the purpose of this site.
You can try to mitigate all you want, the very fact at no point have you stated any nano or micro plastic data from your Chinese made kettles.
The kettle filters, I supplied you pictures of the filter that had disintegrated ending in holes in all four sections. Why don’t you at the very least give us the public a clear warning that this occurs and clears information that plastics are released from these kettles irrelevant of you stating they are within set EU regulations. Let us decide not find out after that’s a moral stance a company like you should adhere to. Be open and fair.
USER SITE ON FAIR FINDINGS WITH BEST SAFE USE ITEMS. getplasticproof.com THIS SITE IS POPULATED BY EXPERTS, SO TO THE PRODUCER OF THE REPLIES FROM MORPHY RICHARDS PLEASE STATE YOUR CASE AGAINST THESE EXPERTS IN MITIGATION.
8 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for leaving a further review.
As this is now your third review regarding the same matter, we believe it is important to provide a final clarification.
We have already investigated the concerns you raised regarding the removable filter in your kettle and provided you with a detailed response explaining our position. We have also explained the distinction between the kettle itself and its removable filter, the purpose of the filter, the maintenance requirements and the basis on which our warranty decision was reached.
We have also addressed your allegations regarding plastics and product safety. Our products are designed and manufactured to comply with the applicable UK legislation and safety requirements for their intended use. We do not accept the suggestion that Morphy Richards knowingly sells products that are unsafe, nor that we are deliberately concealing information from our customers. These are serious allegations, and they should not be presented as established facts when they are not.
Your reviews also repeatedly state that our Customer Service team deliberately attempted to evade your questions or manufacture reasons to decline your claim. We do not accept that characterisation. Our colleagues followed the appropriate process and asked questions intended to establish the circumstances surrounding the reported issue. We recognise that you disagreed with the outcome, but disagreement with a warranty assessment does not mean that the process was improper.
We have also previously addressed the conduct of communications with our team. We will not publicly reproduce private correspondence or transcripts, nor will we enter into a public argument regarding individual interactions. We have a responsibility to protect the privacy and wellbeing of both our customers and our employees.
We note your intention to refer your concerns to Trading Standards. You are, of course, entitled to seek independent advice or raise your concerns with the appropriate authority, and we will cooperate fully with any legitimate enquiry should one be received.
However, we have now provided our position on this matter and there is nothing further we can appropriately add through repeated Trustpilot reviews. We will therefore not continue to debate the same allegations through this platform.
We remain confident in the safety and compliance of our products and in the assessment undertaken in your case.
We wish you well.
Whilst initially pleased with the…
Whilst initially pleased with the appearance and operation of our signature 4 slice toaster, the product failed spectacularly with a loud bang taking out the house electrical supply. Product had not had much use and was in as new condition. Company declined to offer any support claiming it was a lack of maintenance on our part and blaming a likely obstruction around the elements, despite assurances backed up with photographs to the contrary regarding the condition of appliance. Totally fobbed off. Warrany and customer support worthless. Based on this experience, will never purchase Morphy Richards products again and will ensure anybody we know considering such a move is pre-warned accordingly.
5 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand how concerning it must have been when your toaster failed in this way.
We can see that your case has already been reviewed by our Customer Support team and, following that review, a replacement has been offered. We're currently just waiting for your response so we can arrange this for you.
We appreciate that this experience has been disappointing and hope that the replacement helps restore your confidence in both our products and our customer service.
Delivery ok
Delivery ok
Need to return the item and MR made that really difficult
24 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave your review.
We're pleased to hear your delivery went smoothly, but we're sorry to learn that you found the return process frustrating.
When a product is reported as faulty, we may ask a few additional questions or request further information before arranging a return. This helps us determine whether the issue can be resolved without the inconvenience of sending the product back unnecessarily, allowing customers to get up and running again as quickly as possible where possible.
We appreciate your feedback and are sorry if this process felt difficult. We'll use your comments to help us continue improving the experience we provide.
I was really pleased with the prompt…
I was really pleased with the prompt response to my enquiry. The response was from an actual named person, (not an automated attempt at a reply), who provided the information I urgently required. Many thanks.
3 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear you received the information you needed so quickly and that our personal approach made a positive difference. Thank you for choosing Morphy Richards 😊.
Turbosteam Pro Iron
Bought their expensive Turbosteam Pro iron about 2 years ago. It worked for a while but now on steam pours out dirty rusty steam. Don’t buy!!
2 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We're sorry to hear you're experiencing this issue with your TurboSteam Pro iron.
Discoloured or rusty-looking steam is typically caused by mineral deposits building up inside the appliance over time, rather than a fault with the iron itself. Regular maintenance helps prevent this, and we provide guidance on cleaning and descaling in the user manual and within our online Help Centre.
As we can't identify your details from your Trustpilot review, we'd really like the opportunity to help. Please contact our Customer Support team with your details and we'll be happy to talk you through the recommended maintenance steps and investigate further if needed.
Exceptional customer service
I ordered a cordless vacuum which is great - easy to use, light to handle, and with very effective suction. However, it developed a fault. I contacted Morphy Richards to report this and I could not have asked for better customer service. Jessica was extremely responsive, supportive, polite and efficient. Within 24 hours, having followed their process (uploading video photos, then disabling the original product), I was issued with a replacement - which then arrived extremely promptly, within 48 hours. While the company naturally wanted to establish definitively that the problem existed and persisted, there was absolutely no quibbling and the replacement process itself was incredibly straightforward; established there and then via the email exchange. Top marks for polite, efficient and professional customer service from Jessica at Morphy Richards.
28 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you so much for taking the time to leave us this fantastic 5-star review 🤩. We're sorry to hear your vacuum developed a fault, but we're delighted Jessica was able to make the warranty process as quick and straightforward as possible. We'll be sure to pass your kind words on to Jessica. She will be thrilled to hear your feedback. We hope you enjoy your replacement vacuum, and thank you for choosing Morphy Richards 😀.
Love my new kettle I got the toaster…
Love my new kettle I got the toaster and microwave to match too after I had a house fire I had to replace them all and I love them all I always pick morphy Richard’s they never let me down and they are super stylish
1 maj 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful 5-star review 🤩. We're so pleased to hear you're loving your new kettle, toaster, and microwave. We're sorry to hear about your house fire, but it's lovely to know you chose Morphy Richards again and that our products continue to meet your expectations. Thank you for choosing Morphy Richards 😀.
MR use legal jargon to avoid replacing leaking steam
Morphy Richards (MR) steam iron leaked and scolded my wife’s hand . The iron was with a 1 year warranty however MR refused to replace the item saying we should return it through the supplier ( Amazon in this case) . Amazon return window closed in 1 month so could not return it . Also in the end Amazon would have to return it to MR anyway .
MR hiding behind legal jargon to avoid fixing a leaking steam iron - potential of electrical shock .
1 augusti 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We're genuinely sorry to hear about your wife's injury and appreciate you taking the time to share your experience.
We'd like to clarify that our response was not intended to avoid responsibility or dismiss your concerns. As part of our initial assessment, we requested photographs, proof of purchase and details of the fault to determine whether the issue could be resolved through troubleshooting before recommending any further action. Unfortunately, based on the information provided, remote troubleshooting was not possible.
As your iron was purchased from Amazon less than 12 months ago, consumer legislation requires the retailer to handle the warranty claim in the first instance. This applies regardless of the manufacturer's identity and is not related to the retailer's standard returns window for unwanted items. Faulty products remain covered under your statutory consumer rights.
We understand this was frustrating, particularly given the circumstances, but we were providing the correct guidance based on how warranty claims are handled in the UK. We also take all reports of product safety seriously, and your concerns were acknowledged throughout our correspondence.
Thank you again for your feedback, and we wish your wife a full recovery.
I contacted the warranty team after my…
I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process was seamless! There was no quibbling about the fault with the kettle and they were extremely apologetic and have sent out a replacement one. The level of customer service, care and communication was exemplary - they are a fantastic team who look after their customers. Thank you!
30 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you so much for your amazing 5 star review 🤩 We're sorry to hear your kettle developed a fault, but we're delighted our Warranty team was able to make the replacement process quick, straightforward, and hassle-free. Your kind words about our team's customer service, care, and communication mean a great deal to us, and we'll be sure to share your feedback with everyone involved. Thank you for choosing Morphy Richards 😊.
Cassini jug kettle. just the fact that they didn’t ask many questions about the problem would refer that it is a regular occurrence. If it was my company, I would want to know what the problem was, especially if it was an electrical one.
My friend bought me one of their higher end kettles as a moving in present.
After 6 months the on button stopped working. I contacted the company and they did the usual thing of please contact the retailer. It's Their kettle and for the price would of expected better service. Anyway Their are much more reliable brands for the money that was paid.
Very bad product which is the cassini jug kettle please be advised.
29 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your review. We're sorry to hear your Cassini Jug Kettle developed a fault.
Following your initial contact, you provided us with a video and the information we requested. Based on the fault shown and the fact that the kettle was less than 12 months old and purchased through a retailer, we advised you to contact the retailer. This was not to avoid assisting you, but because it is the correct course of action.
Under the Consumer Rights Act 2015, your contract of sale is with the retailer that sold you the product. Where a fault develops within the first 12 months, the retailer is responsible for providing an appropriate remedy, which may include a repair, replacement or refund, depending on the circumstances.
We appreciate this may not have been the response you were hoping for, but the advice we provided was accurate and intended to ensure you received the support you are legally entitled to as quickly as possible. We wish you all the best in resolving the matter with the retailer.
Very pleased with the level of support…
Very pleased with the level of support and commitment shown by Jessica. This gives me confidence in making future purchases of Morphy Richard’s products. Thank you
29 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 😊. We're delighted to hear Jessica's support and commitment gave you confidence in both our service and our products. We'll be sure to pass your kind comments on to Jessica. Thank you for choosing Morphy Richards 😀.
I got straight through to a really…
I got straight through to a really lovely guy.
I just wished that ld written down his name.
His product knowledge was terrific and he gave me some sound advice.
Quality company
Will certainly be recommending the product.
29 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear you received friendly, knowledgeable advice and that your experience with our team was such a positive one. Your recommendation means a lot to us. Thank you for choosing Morphy Richards 😀.
Very helpful advise
Very helpful advise, that went a long way. Amazing customer service
29 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear our advice was helpful and that you were pleased with the customer service you received. We really appreciate your kind feedback. Thank you for choosing Morphy Richards 😊.
So fast and efficient
So fast and efficient. A trouble-free replacement. So welcome and rare in today’s world.
29 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear your replacement was arranged quickly and without any hassle. Thank you for choosing Morphy Richards 😊.
Had a problem with my iron
Had a problem with my iron, the situation was resolved very quickly, great communication, would definitely buy from this company
again !!
28 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5 star review 😀. We're delighted to hear your issue was resolved quickly and that you were happy with the communication and service you received. Thank you for your kind words and for choosing Morphy Richards 😊.
Breadmaker manual.
I was after buying a Morphy Richards breadmaker but you can only get the model I wanted used. Everyone I looked at had no manual so I checked MR website but no joy so I contacted them and they kindly sent it to me online. So very pleased and have now ordered a BM. Thank you.
27 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful 5 star review 😀 We're delighted we could help you find the user manual you needed and that it gave you the confidence to go ahead with your breadmaker purchase. We hope you enjoy using your new breadmaker, and thank you for choosing Morphy Richards 😊.
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