On one side of our toaster the return 'springs' stopped working on it's second use. I contacted Customer Services and included a video of the toaster not working. The response was first class.... Se mer
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Det här tycker kunderna
Morphy Richards (MR) steam iron leaked and scolded my wife’s hand . The iron was with a 1 year warranty however MR refused to replace the item saying we should return it through the supplier ( Ama... Se mer
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Today I spoke to Clare in customer services. She is a credit to Morphy Richards. Thankyou and god bless, Clare X. The 5-star rating was for Clare. As for your products, I am in the process of returnin... Se mer
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I contacted the warranty team after my kettle failed. They were incredibly quick to respond, and couldn’t have been more helpful! They explained everything they needed me to do and the whole process w... Se mer
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Företagsinformation
Skrivet av företaget
When Morphy met Richards. In 1936 Donal Morphy met Charles Richards. Engineer met salesman. Technology met human. Function met form. And with that, they set out to make our lives easier and our homes happier. Morphy and Richards have always represented the best of British design and that particularly British tradition of bringing different worlds and ideas together. Reliability and refinement, craftsmanship and quirk; that's the legacy we're continuing today - building pioneering products that simply make things better. Sustainability isn't a new engineering problem. Just create things that people need - make it once and make it last. Because when things are made properly, you need fewer repairs and fewer replacements. We're bringing sustainable innovation to everyone. From irons, kettles, toasters and coffee makers to vacuum cleaners, irons, steamers, breadmakers and slow cookers Morphy Richards constantly aim to provide products that make everyday tasks easier.
Kontaktuppgifter
, , , Storbritannien
- hello@morphyrichards.co.uk
- www.morphyrichards.com
4,2
Bra
4 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Dismal Customer Service
As new parents to a premature baby girl who cannot regulate her body temperature, we desperately needed this air conditioner to keep her safe during the extreme 35°C+ heat.
The delivery was handled by DX Freight. It never arrived despite confirmation texts. After hours on hold, they admitted it was lost. When we contacted Morphy Richards, their customer service manager Alex was polite and issued a refund — but that left us in a far worse position. They couldn’t (or wouldn’t) provide a replacement due to stock issues, and now suitable units are impossible to find.
We are exhausted new parents dealing with a vulnerable premature newborn who urgently needs a stable cool environment for her health. Instead of helping us resolve this critical issue, we got an apology and told we’d receive a refund, that hasn’t yet materialised, but doesn’t solve anything. No urgency, no compassion for the medical circumstances we clearly explained, and no real attempt to put things right.
30 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We're very sorry to read about your experience and would like to send our best wishes to you and your family.
We completely understand how upsetting it was for your order to be lost in transit, particularly given the importance of the air conditioner during the recent hot weather. Once the courier confirmed the parcel had been lost, we processed a full refund as quickly as possible. We appreciate that this did not replace the product you needed, and we're sorry we were unable to offer a replacement due to stock availability.
We sincerely apologise for the disappointment and frustration this situation has caused and thank you for taking the time to share your feedback.
Disappointed by lack of delivery or resolution
Disappointed. Waiting for a product that didn’t arrive in the scheduled delivery timeframe. Emailed customer services to cancel the order so that we could get a refund and order elsewhere and were told they had forgotten our parcel at the depo - no apology but was rescheduled for the following week - same thing happened! Annoying when you take time off to receive a delivery. I’m not normally a “Karen” about things but we emailed again to explain what happened and this time they agreed to a refund but it’s been a week and nothing so far. Very disappointed and wouldn’t recommend this company based from our experience unfortunately.
4 juli 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We're very sorry to read about your experience and sincerely apologise for the frustration and inconvenience caused.
We completely understand how disappointing it is to arrange time to be available for a delivery, only for it not to arrive as expected.
While we always aim to deliver within the estimated timeframe shown at checkout, please note that under UK Distance Selling Regulations, we have up to 30 days to deliver your order. That said, getting your order to you as quickly as possible is always our top priority.
We'd like the opportunity to look into this for you and ensure everything has been processed correctly.
A member of our Customer Service team will be in touch with you directly to discuss this further.
User manual request
Punctuality, never once being made to feel my request was a task that they didn't want to tackle. From the very start of my enquiry everything was great especially the final result, customer service exactly how it should spot on!
28 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 😀 We're delighted to hear our team was able to help with your user manual request and that you had such a positive experience from start to finish. Thank you for choosing Morphy Richards 😊.
I have had a lot of toasters over the…
I have had a lot of toasters over the years as I am 80 years old this last one from you is the worry I have ever had will never buy another one from you
4 april 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We're sorry to hear that you're disappointed with your toaster.
Unfortunately, we're unable to identify who you are or your purchase from your Trustpilot username and limited information left in the review, and despite requesting your details through Trustpilot, we haven't yet received a response.
We'd really like the opportunity to look into this for you and understand what went wrong. Please reply to our request on Trustpilot or contact our Customer Support team with your details. Once we have this information, we'll be happy to investigate and work towards a resolution.
We hope to hear from you soon.
I had a Morphy Richards kettle which…
I had a Morphy Richards kettle which suddenly stopped working. I contacted the company and they responded very quickly and helpfully. As requested by them, I sent photos and again received a prompt reply from Rich. He advised me to send the kettle back to Amazon and seek a refund or replacement. Within no time at all I'd contacted Amazon and arrange for the kettle to be returned. Next thing I know there's a refund on its way to me. So, thank you, Rich for your extremely speedy and professional help. Well done!
30 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 😀. We're delighted to hear Rich was able to help quickly and that your refund was processed smoothly. We'll be sure to pass your kind words on to Rich. Thanks again for choosing Morphy Richards 😊.
Thank you so much for solving my issue…
Thank you so much for solving my issue .. I bought a kettle from Morphy Richards since August 2024, but unfortunately it stopped working only this month (June 2026).
With the 2 years warranty, I asked the customer service to look into the issue. Luckily, within 10 days the issue was solved and a new kettle was provided..
30 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful 5-star review 😀 We're delighted to hear that our Customer Service team was able to resolve the issue with your kettle quickly and that you received a replacement. We really appreciate you taking the time to share your experience, and we hope you enjoy using your new kettle for years to come. Thanks again for choosing Morphy Richards 😊.
Morphy Richard’s produce high quality…
Morphy Richard’s produce high quality and their staff are both knowledgeable and helpful
26 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re delighted to hear that you’re pleased with the quality of our products and that you found our team to be knowledgeable and helpful. Thank you for choosing Morphy Richards 😊.
5* customer service
The microwave, kettle and toaster that we purchased are really nice and very reasonably priced. Claire at Morphy was also extremely helpful and went above and beyond when assisting us. Many thanks.
29 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review 🤩 We’re delighted to hear that you’re enjoying your microwave, kettle, and toaster, and that you found them to be great value. It’s especially wonderful to hear that Claire went above and beyond to assist you. We’ll be sure to pass on your kind words to her, as we know she’ll really appreciate the recognition. Thank you again for your feedback and for choosing Morphy Richards 😊.
Very happy with Morphy Richards…
Very happy with Morphy Richards customer service.
24 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We're delighted to hear that you were very happy with the service you received from our customer service team. Your feedback is greatly appreciated and will be shared with the team. Thank you for choosing Morphy Richards!
Electric throw
Had issues with an electric blanket which stopped working. Had to provide evidence through photos/videos which is fair enough. Once information sent through, customer service was excellent and sent replacement out promptly.
24 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave a review. We're sorry to hear you experienced an issue with your electric blanket, but we're pleased that our customer service team was able to assist you quickly once the requested information was received. It's great to know the replacement was arranged promptly and that you were happy with the service provided. 😊
Morphy Richards Iron
The iron works very well and is very suitable for our requirements.
1 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave your review. We're delighted to hear that the iron is working very well and is perfectly suited to your requirements.
We appreciate your feedback and hope you continue to enjoy using your iron. 😊
I recently bought a Morphy Richards…
I recently bought a Morphy Richards bagless cylinder vacuum cleaner model 980563
Absolutely highly delighted with it "what a little power house suction is amazing and it is so light and easy to move and doesn't take up much storage space absolutely perfect for a single person or couple in their later years like myself 63
Totally recommend this little gem 100%++++
20 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for such a lovely review! We're thrilled to hear how pleased you are with your 980563 bagless cylinder vacuum cleaner.
We're especially pleased that it's proving to be such a practical fit for your home, and we love that you've described it as a "little gem"! Thank you for your recommendation and for sharing your experience – feedback like yours means a great deal to us.
Jack the customer service rep was…
Jack the customer service rep was really helpful with my faulty item.
19 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave a review. We're sorry your item developed a fault, but it's great to hear that Jack was able to help and make things easier for you. We'll make sure your comments are shared with him – I'm sure he'll appreciate the recognition. Thanks again for your support and for choosing Morphy Richards. 👌✨
Customer service exceeded my expectations regarding steam iron
I rang about avoiding hard water deposits building up in steam iron. I've had the model 303131 for over five years and it has been fantastic. Customer support, Rich, was very helpful and suggested a number of ideas to reduce calcium build-up. Would highly recommend this product and Morphy Richards' customer service.
19 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic review and for your continued support over the past five years. We're delighted to hear that your 303131 steam iron has served you so well and that Rich was able to provide helpful advice on reducing limescale build-up.
We always aim to offer practical support to help our customers get the very best from their products, so it's wonderful to know this was appreciated.
Excellent customer service when I…
Excellent customer service when I encountered a fault. The guidance was straightforward and clear, helpful, prompt and courteous. A fantastic service and highly recommended!
19 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful review and recommendation. We're delighted to hear that you found our guidance clear and straightforward, and that our team was able to provide prompt, helpful and courteous support when you experienced a fault.
We truly appreciate your kind feedback. 😊✨
Got a prompt courteous reply with…
Got a prompt courteous reply with helpful suggestions even though the team couldn’t solve my problem directly. They were apologetic for not being able to help more and this is refreshing in an era where big companies can be very obstructive to communicating directly with customers. Well done Morphy Richards for being customer focussed and human.
19 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to share your experience. We really appreciate your kind words. While we're sorry we weren't able to provide a direct solution on this occasion, we're pleased to hear that our team was able to offer helpful advice and that you felt supported throughout the process.
Thank you for choosing Morphy Richards!
Customer service support has been…
Customer service support has been excellent. My problem was dealt with very quickly and all correspondence was friendly and polite.
18 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
We’re delighted to hear that your issue was resolved quickly and that you found our correspondence friendly and polite throughout.
Providing efficient service and a positive customer experience is always our goal, so it’s great to know we met your expectations.
Thank you for taking the time to share your experience and for choosing Morphy Richards. ✨👌
Good products and excellent customer service
Delivery of order was very prompt and parcel arrived safely. I was clumsy and damaged a part which was not available from the website. On contacting Customer service, they were very understanding and said they would try to source the part. Next working day I got an update. 2 days later, I received the part. I am very grateful for the excellent attention and the efforts made to source this minor but important part on my Mixstar stand mixer. On first use, I found it worked very well, good results (although the Victoria sponge recipe in the book requires more mixture for the baking tin size!). The parts are well packed and the holder for storing is well designed. Mixing bowl is sturdy stainless steel. Speed controls worked well, very useful to have a count-up timer too. Thanks for everything!
17 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your wonderful review 🤩. We’re delighted to hear that your order arrived promptly and that you’re enjoying your MixStar stand mixer. It’s great to know you’re pleased with the design, features, and performance. We’re especially pleased that our customer service team could assist in sourcing the part you needed so quickly, going the extra mile to help our customers is something we always strive for. We really appreciate your detailed feedback (and your note on the recipe too!), and we hope you continue to enjoy many more successful bakes. Thank you again for your kind words and for choosing Morphy Richards 😊.
Prompt reply to the problem
Prompt reply to the problem. Easy,clear instructions on how to proceed. On following instruction re returning damaged goods, I received prompt reply, complete understanding, apology, replacement and how to dispose of damaged goods. Absolutely first class service. Polite,respectful and helpful! 👌
18 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for your fantastic 5-star review. We are delighted to hear that our team was able to provide a prompt response and clear guidance throughout the process. Customer satisfaction is extremely important to us, so it's great to know that the issue was resolved quickly with a replacement and suitable advice regarding the damaged item.
Your kind comments about our team's professionalism, politeness, and helpfulness are greatly appreciated and will be shared with them. We hope you continue to enjoy our products.✨😊
My jet steam iron not steaming and…
My jet steam iron not steaming and after providing evidence and photos of proof, it was replaced under the warranty… good customer service.
17 juni 2026
Omdöme utan inbjudan
Svar från Morphy Richards UK
Thank you for taking the time to leave a 5-star review.
Providing prompt and efficient support is important to us, and we're delighted that you were happy with the service you received.
Thank you for choosing Morphy Richards.
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