Morphy Richards UK Omdömen 

Fantastic customer service from Jessica who sorted an issue with my kettle and organised a replacement.

My steam iron had stopped working after one year. I contacted Morphy Richards and was contacted by Jessica from customer support the next day. I was asked to take some pics of the steam iron and I also made a short video of trying unsuccessfully to use the steam setting. I sent this off and again was contacted by Jessica within 24hours to say that they were happy to replace the iron. I also had to confirm that the iron would be disposed of by cutting the power cable which I was happy to do. I found Morphy Richards to be courteous and efficient in replacing the faulty item. No quibble and no fuss! Very satisfied customer

Fantastic service and assistance from Jessica at Morphy Richards after our steam generator iron started steaming randomly - 3 year extended warranty ends in April so the iron was replaced very speedily. I always wondered whether extended warranties when you register products with the manufacturer are really something you can rely on - clearly they are. Thank you Jessica.

The Customer service is outstanding We had a problem and Claire sorted it out straight away. Cant fault them

Customer service was first class thy helped me with the inquiry

Jack picked up the problem straight away and gave me a good result VERY SATISFIED THANKS AGAIN JACK

Steam Generator iron stopped working wouldn’t heat up. Contacted Morphy Richard’s sent a few photos and new iron on way absolutely first class customer service from start to finish.

I bought a Breadmaker that after 25 uses broke down. The manufacturer did not want to know and blamed the bread basket wearing saying it was a consumable. If the bread basket only lasts 25 uses and they won’t replace it they are using poor quality material. Avoid this company if you don’t want to lose your money see email sent. They won’t even inspect it.

Thank you for your correspondence. My name is Alex, and I am the Customer Service Team Manager at Morphy Richards UK. I am writing to provide our formal response to your complaint, which has been logged and reviewed in accordance with our Complaints Policy.

We acknowledge your reliance on your statutory rights under the Consumer Rights Act 2015 and would like to clarify how the legislation applies to the circumstances of your claim.

The bread maker was purchased in January 2025 and is therefore beyond six months from the date of purchase. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and reasonably durable. However, where a fault is reported after the first six months, the Act places the burden of proof on the consumer to demonstrate that the issue was present at the time of sale and is not attributable to normal wear and tear.

The issue you have reported relates specifically to the baking pan. This component is removable and subject to repeated mechanical movement, exposure to heat, and routine cleaning. As such, it is a component that can reasonably be expected to wear over time through normal use. For this reason, the baking pan is classified as a consumable component rather than a permanent structural part of the appliance.

You have advised that the appliance has been used approximately 25–39 times over a twelve-month period. While this level of use is not excessive, it is sufficient for wear to occur to a consumable component. At present, no evidence has been provided to demonstrate that the issue is the result of a manufacturing defect rather than normal wear arising through use.

In the absence of evidence to support the presence of an inherent fault at the time of sale, we are unable to offer a repair, replacement, or refund under the Consumer Rights Act 2015. Accordingly, our original decision remains unchanged.

We would also like to clarify that the contract of sale exists between yourself and the retailer from whom the product was purchased. Should you wish to pursue a refund, you may wish to contact the retailer directly to discuss this further.

That said, we are committed to treating all customers fairly and consistently. To ensure parity of treatment, we are unable to offer an alternative resolution outside of those applied in comparable cases. A replacement baking pan is currently available to purchase via the link below and will restore the appliance to full working order.

I have had my much loved soup maker for years & years. It developed a fault so I contacted customer support for advice. Jessica was quick to respond & super helpful, no pun intended. 😊 What a great team to deal with. I wouldn’t hesitate to purchase from Morphy Richards again. It’s reassuring to know help is at hand should we need it.

Today I sent an email requested a user manual for a relatively old Morphy Richards kitchen appliance and Jack from the MR team replied within 40 minutes or so, with an email attachment of the manual ; very good and prompt service, thank you.

I contacted Morphy Richard’s regarding the power consumption of my soup maker, to know if I could use it in my Motorhome. I received a detailed reply within 48 hours, which included part of a weekend. Very impressed.

Great customer services team who

Update :
Since been notified-my passport details are held by 3rd Party-seriously!!!!

Already purchased a tower heater, wanted 2nd,
It offered 20% senior discount,
Uploaded passport
couldn’t use code on purchase!

Seriously
You should have given me an option to remove my passport

I couldn’t find T&C’s

What a CON

Remove my passport from your records
NOW

I had a problem with a Morphy Richards blender and a spare jug. Claire, representing the customer service team, was absolutely amazing and has resolved the issue efficiently and very quickly. Really impressed with the service.

From the moment I contacted customer services, Jessica was friendly and helpful. She made the whole process smooth, explaining how to try to resolve the problem myself and then organising replacement of the iron. The customer service was excellent.

Kettle switch failed exactly two tears to the day of a two year guarantee. After sending through no end of photos and proof of purchase/warranty as requested, Morphy Richards claim that the faulty switch is due to me living in a hard water area and limescale build up. I can't quite fathom the link myself and don't accept that. However, responses to emails back and forth were swift (sometimes within minutes) and as a gesture of goodwill they have replaced the kettle, which came swiftly the very next day. The outcome was the right one and the resolution was quick and efficient, just slightly galling that the narrative was that they're doing me a favour rather than upholding their end of the bargain!

Very pleased with the prompt and helpful response regarding an issue with my iron, purchased a year ago.

I would like to give Jessica praise as shes been communicating with myself because we have had an issue with our toaster which was only 6 months old.
I was worried as I could not find the email as proof of purchase but found the transaction on a bank statement.
Jessica promptly sent us some troubleshooting ideas but they didn’t work.
So she arranged for a replacement toaster.

From myself first contacting her to receiving the new toaster has only taken 3 days.

I just want to add Jessica was very helpful and prompt with her replies and I’d like to thank her very much. Her Customer Service skills are excellent.

I requested a manual for a Morphy Richards Slow cooker which is no longer available. To my surprise a user manual was attached to a return email. I couldn't believe how quickly the operator had responded. Well Done xx

I was very impressed with the person who I spoke to on the phone. I think her name was Jessica. She was so helpful and I had the email sent to me under 10 minutes excellent.
Regards
Mrs Gillian White