My purchase was easy, I had a message to collect from store and the collection was easy too. The staff were knowledgeable and welcoming. I was disappointed to hear that the store was closing down so m... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great service from Matt yesterday choosing my new Merrell walking shoes. Tried a few possibles on with Matt’s advice and guidance and settled on the best pair for the job. Would have been two pairs bu... Se mer
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Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Se mer
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We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Se mer
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Företagsinformation
Om Millets - Penzance
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktuppgifter
1-2 Market Jew Street, TR18 2HN, Penzance, Storbritannien
- 01736 800173
4,9
Utmärkt
502 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great sevice
Gina was exceptionally helpful in my purchase. Had good knowledge and demonstrated his to use it properly. Very friendly. Good value for money.
25 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Gina was friendly and helpful with my purchase today.
18 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly welcome and helpful advice.
Friendly welcome and helpful advice from Gina when choosing a new coat.
12 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Given very good service by Gina today…
Given very good service by Gina today with purchase of hiking boots, will return.
16 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Gina is a credit to your store.
Gina is a credit to your store. Excellent knowledge, helped us with our query and sold us just what we needed. Very happy.
11 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Penzance store was helpful
Jade Douglas at Penzance store was very obliging and helpful. When I wasn't sure which size of yaktrax I should buy.
5 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly sound advice
4 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Plenty of choice
Plenty of choice, available staff, pleasant, answered my questions.
Served by Jade.
20 januari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Jade was 1st rate
Jade was 1st rate! Really gone the extra mile! Thank you so much for your help :)
A very happy customer
27 december 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent Service - again!
This was a deliberate return to a shop where I had previously had good advice and thoughtful customer service. I returned for an exact replacement of the excellent pair of walking boots I was recommended on my first visit - again I received friendly, helpful and knowledgeable advice from Gina who also gave me the space and time to try them on properly and make sure I was happy. Thank You, Gina!
29 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Brightened up a wet Monday.
Jade and colleague turned shopping into a proper giggle. Helpful, too!
1 december 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Penzance Millets
I went in to Millets on Saturday 29/11/25. I couldn’t find what I wanted and the man on the till helped me find it . He was very helpful . I think he is quite new there . All of the staff in the Penzance branch are helpful and it’s good to see they are training new staff to be just as helpful . It’s nice to go into a store where customer service is so good .
29 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Penzance Millets
This is our best local shop for outdoor clothing and boots, we have bought quality clothes from Peter Storm and Merrell boots here.
Thank you to Jade for being very helpful today, excellent service!
22 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
While on holiday in Penzance
While on holiday in Penzance, we bought a pair of walking boots from Millets on the High Street. Gina served us, and she couldn’t have been more helpful while I decided on the right size.
19 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Well Douglas in the shop was really…
Well Douglas in the shop was really very good
When I got home I received an email to say order number 360675325 had been cancelled even though when I just went on line again it still said that there was one in stock! Also I now have to go back into town (I’m in my seventies) to get a refund for it! Why did they allow the order to go through in the first place
29 oktober 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us
Thanks again for your time,
Millets Customer Care Team
In store helpful staff
Did not have what I wanted in stock , but the in store staff were very helpful ordering the item online for me which also cancelled postage costs.
4 oktober 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you for providing your review.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
I was looking for hiking shoes so…
I was looking for hiking shoes so popped into Millets Penzance, great range so William was very helpful to get me a pair in my size, I was able to try them on in the store which is important to gauge the overall comfort and quality. Very happy with my choice and at a good price too, excellent.
8 oktober 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Called in advance re availability of…
Called in advance re availability of item. William very polite, efficient and helpful. My experience buying hiking boots in store was excellent. William helped me select the best boots for my needs with no pressure to purchase more expensive items. Last bought boots in PZ Millets 8 years ago. Such excellent service. Congratulations to all staff at Millets PZ
8 oktober 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Millets Customer Care Team
Great customer care
Great customer care. I went in to purchase a top for my son. Katie and leanne the sales assistants especially katie, was fantastic in helping me get the sizing right. While I was there, Katie showed me the jackets that she thought I might like. I bought a lovely jacket and two t shirts. Katie was so helpful she is a credit to your store. I never felt pressure to buy and came away feeling happy with my purchase. I will definitely be returning thank you Katie!
6 oktober 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Millets Customer Care Team
????
I went up to the till with my purchases the lady behind walked away . The assistant working nearby served me when I asked , the five Stars are for her she is good
30 september 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.