I ordered a jacket online and collected it the same afternoon from my local store in Penzance. The staff there are always friendly and helpful.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Very helpful staff team member Dave got on his hands and knees to search through all the boxes of children’s rainwear to find just the size and colour that our five year old granddaughter needed. Full... Se mer
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We were advised ably and gently by Katy, who was attentive, knowledgeable but not overbearing. She helped turn what could have been a stressful event into an extremely pleasant one. As did Jade who as... Se mer
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Fantastic professional advice at Millets from Jade when buying some “serious” walking boots : expensive items so you really don’t want to make a mistake! Jade spent a lot of time making sure I got the... Se mer
Företagsinformation
Om Millets - Penzance
Skrivet av företaget
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.
Contact us via Customer Care
Kontaktuppgifter
1-2 Market Jew Street, TR18 2HN, Penzance, Storbritannien
- 01736 800173
4,9
Utmärkt
488 omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
I ordered a jacket online and collected it the same afternoon from my local store in Penzance. The staff there are always friendly and helpful.
4 maj 2026
Svar från Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
The staff in this branch are wonderful
The staff in this branch are wonderful, great customer service. Good product good price.
9 maj 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Millets Customer Care Team
Extremely helpful
Extremely helpful, as always, at this particular store. Knowledgeable staff with excellent service.
1 maj 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Excellent service by Douglas
Excellent service by Douglas
Highly recommended.
16 april 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Douglas
Douglas, was very helpful and knowledgeable and made the shopping experience in Millets Penzance a good experience.
11 april 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Service with a smile
Service with a smile from friendly Douglas. Who could not have been more helpful. He went the extra mile to look for my size when it was not on display.
10 april 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Very helpful
Very helpful, printed out information for us and helped with discount when we were unable to find. Excellent customer service.
3 april 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
Great sevice
Gina was exceptionally helpful in my purchase. Had good knowledge and demonstrated his to use it properly. Very friendly. Good value for money.
25 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.
Thanks again,
Millets Customer Care Team
Friendly helpful staff
Gina was friendly and helpful with my purchase today.
18 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Millets Customer Care Team
Friendly welcome and helpful advice.
Friendly welcome and helpful advice from Gina when choosing a new coat.
12 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Given very good service by Gina today…
Given very good service by Gina today with purchase of hiking boots, will return.
16 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Gina is a credit to your store.
Gina is a credit to your store. Excellent knowledge, helped us with our query and sold us just what we needed. Very happy.
11 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Penzance store was helpful
Jade Douglas at Penzance store was very obliging and helpful. When I wasn't sure which size of yaktrax I should buy.
5 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Friendly sound advice
4 februari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Millets Customer Care Team
Plenty of choice
Plenty of choice, available staff, pleasant, answered my questions.
Served by Jade.
20 januari 2026
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Millets Customer Care Team
Jade was 1st rate
Jade was 1st rate! Really gone the extra mile! Thank you so much for your help :)
A very happy customer
27 december 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Excellent Service - again!
This was a deliberate return to a shop where I had previously had good advice and thoughtful customer service. I returned for an exact replacement of the excellent pair of walking boots I was recommended on my first visit - again I received friendly, helpful and knowledgeable advice from Gina who also gave me the space and time to try them on properly and make sure I was happy. Thank You, Gina!
29 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Millets Customer Care Team
Brightened up a wet Monday.
Jade and colleague turned shopping into a proper giggle. Helpful, too!
1 december 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Millets Customer Care Team
Penzance Millets
I went in to Millets on Saturday 29/11/25. I couldn’t find what I wanted and the man on the till helped me find it . He was very helpful . I think he is quite new there . All of the staff in the Penzance branch are helpful and it’s good to see they are training new staff to be just as helpful . It’s nice to go into a store where customer service is so good .
29 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Millets Customer Care Team
Penzance Millets
This is our best local shop for outdoor clothing and boots, we have bought quality clothes from Peter Storm and Merrell boots here.
Thank you to Jade for being very helpful today, excellent service!
22 november 2025
Omdöme utan inbjudan
Svar från Millets - Penzance
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Millets Customer Care Team
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