Millets - Hexham Omdömen 360

TrustScore 4.5 av 5

4,6

24 Fore Street, NE46 1LZ Hexham, GB


Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pair... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I had returned a pair of walking shoes as they were no longer waterproof despite reproofing them. I was offered an exchange and when the ones I decided on as replacements were not available in my siz... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

I went into the Hexham shop where I was greeted by a pleasant young man. I was looking for a new waterproof jacket and inner fleece. A very knowledgeable female member of staff (whose name I didn’t ca... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Claire and Ryan were fantastic today, really helpful, going out of there way to help me with my faulty I bought online from Go Outdoors. Much more helpful than Go Outdoors customer service team had be... Se mer

Företaget har svarat


Företagsinformation

  1. Friluftsaffär
  2. Butik med activewear-kläder
  3. Butik för reseffekter
  4. Försäljare av campingutrustning

Om Millets - Hexham

Skrivet av företaget

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7060 or on email at customercare@millets.co.uk where our customer service team will assist you.

Contact us via Customer Care

Kontaktuppgifter

  • 24 Fore Street, NE46 1LZ, Hexham, Storbritannien

  • 01434 693606

4,6

Utmärkt

TrustScore 4.5 av 5

360 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Email or text when an order has arrived…

Email or text when an order has arrived in store as this didn’t happen

13 april 2026
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Popped in to buy a leatherman

Popped in to buy a leatherman. Very knowledgeable staff and friendly also. Many thanks guys and gals

26 april 2026
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

When I saw my niece wearing this jacket…

When I saw my niece wearing this jacket ,I knew it was just what I needed too. Great styling and colour with a brilliant hood that gave protection from the wind and rain.
I found this jacket online at Millets , it was a good price and was delivered within a day or two to a
Very happy customer

22 februari 2026
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Thank you for brilliant customer…

Thank you for brilliant customer service at your Hexham branch today. The staff were very knowledgable and went out of their way to help find the right products for us. It was very welcoming as I have just moved to the area.

22 november 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Amazing helpful staff

Amazing helpful staff - new their products so well and helped me achieve a great fit

26 oktober 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Still Called Millets

This is a very good outdoor clothing and equipment shop in the heart of Hexham. Incredibly helpful and knowledgeable staff. Its not a big shop but it really delivers.

8 september 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent service

I was looking for waterproof walking shoes but didn’t really have any idea what I wanted. The staff were incredibly supportive and friendly. The advice that I received was superb. I tried several pairs before settling on the Merrel Accentor shoes. They were reasonably priced as well as very comfortable. I have shopped in here several times over the years and always been impressed by the level of support and knowledge offered by the staff as well as the range of products on offer.

6 augusti 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Millets Customer Care Team

Betygsatt 1 av 5 stjärnor

BEGGING LETTERSMillets and it seems Every other outlet…

Millets and it seems Every other outlet asks for donations to charities.
I understand the uptick yo your brand where you can bost to the world how good you are.
However the customer pay the bill not you.

Your shop staff often have to apologise for this intrusion on what was to the customer an unwellcome begging letter.

It has a detrimental view in my eyes and give me more reason to stop shopping with you.

27 juli 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at millets.co.uk/customer-care/contact-us

Thanks again for your time,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Assistant very helpful and patient!I…

Assistant very helpful and patient!I was exchanging some shorts but the size I wanted wasn’t available in the store.She went on line and arrange for some to be delivered to my home address.

24 juni 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Claire and Ryan were fantastic today

Claire and Ryan were fantastic today, really helpful, going out of there way to help me with my faulty I bought online from Go Outdoors. Much more helpful than Go Outdoors customer service team had been over the phone. Discussed and presented different options for me which worked best for me. Much appreciated. Thank you both.

2 maj 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Popped into the Hexham store today as I…

Popped into the Hexham store today as I usually do when I am up on holiday.
The staff are alway friendly and helpful and it was my lucky day today as there was a sale on so I treated myself to a new pair of walking boots (Brasher)
The gentlemen serving my was very helpful and informative and I’m pleased with my new boots.

Sean

25 april 2025
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

It was a joy to shop in Millets today.

It was a joy to shop in Millets today.
The staff were friendly and helpful throughout my visit.
The excellent discounts only serviced to complete the shopping experience.
Thank you.

22 december 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Friendly helpful staff.

23 november 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent service

Great service as ever from Claire and Jay in store this afternoon. They couldn’t have been more helpful. It’s a pleasure to shop in the Hexham store.

25 november 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Helpful assistant

The store didn’t have what I was looking for (wrong time of year for running shorts), but the young man that served me suggested a shop where I could possibly find some. He was right. So helpful, thank you.

18 november 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent customer service

The Hexham store offers a variety of merchandise that is well stocked and presented. We received excellent customer service from Jay. He was extremely knowledgeable regarding discussing the merits of the type of footwear that we were interested in purchasing. He gave detailed helpful advice. We were so impressed with the brand that he recommended and the competitive sale offer price, that we both purchased a pair!

11 november 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Fantastic store

All the staff were great and really helped me find what I was looking for.

2 november 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Excellent

Excellent, fast service if exactly what I ordered

13 oktober 2024
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Millets Customer Care Team

Betygsatt 5 av 5 stjärnor

Very friendly helpful and knowledgeable…

Very friendly helpful and knowledgeable staff. Good rang of goods with excellent prices 👌

2 oktober 2024
Omdöme utan inbjudan
Logotyp för Millets - Hexham

Svar från Millets - Hexham

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Millets Customer Care Team

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