Appointment had been made via Head office but this communication hadn't come through to the local branch. The team swiftly responded, found a room, made a coffee and provided space to talk over our ne... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My wife and I visited the Kettering branch this morning to make some changes to our savings accounts. We were seen straight away by Laura who quickly understood what we wanted to do. She was very frie... Se mer
Customer Service has been uniformly excellent at all points during the setup of our bond. Definitely 5 star. Less great are the online interfaces, which are not always intuitive and occasionally a b... Se mer
Visited the Kettering branch today and l was served by Elvira. Lovely and friendly, she dealt with my enquiry, very professionally and had great attention to detail. Very happy with my visit a... Se mer
Företagsinformation
Om Market Harborough Building Society
Skrivet av företaget
Kontaktuppgifter
The square, LE16 7PA, Market Harborough, Storbritannien
- 01858 412412
- customersfirst@mhbs.co.uk
- www.mhbs.co.uk
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 72 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I wished to switch savings accounts…
I wished to switch savings accounts with MHBS but didn't know where to start so wrote an email to customer services.
The next morning Emma from the Customer Support Team phoned and spent half an hour talking me through the website documentation - and fixed it so that the notice period on my first account was waved!
First class service!!
The phone was answered quickly
The phone was answered quickly, as was my query, by a most pleasant representative.
As a somewhat confused new customer…
As a somewhat confused new customer (having forgotten my password AND memorable information--so much for being remembered when attempting to reset my password!!) I rang up and was answered almost immediately by an incredibly helpful EMMA who sorted my problem quickly, cheerfully and provided the assistance I needed. A real pleasure and a credit to MHBS. A***** as customer service goes. Thank you!
Staff always friendly and willing to…
Staff always friendly and willing to answer any questions
Account password query
Easy, comfortable, explained well and got account issues sorted out with a friendly advisor.
Great personal service
How refreshing to get through to an actual human being! Rachael guided me through operations to adjust my savings account so easily, professionally and most of all friendly.
I'd give 6 stars if I could. I will be recommending friends to bank here.
One very happy customer😊
Good customer service
Good customer service, gave advice without being pushy
Andy the cashier was very helpful and efficient
Very helpful and efficient
Alicia
Alicia, was very helpful today. She was very patient and clear with her instructions. I would definitely recommend Market Harborough Building Society instead of the big banks for excellent customer service.
Jennifer was extremely helpful to…
Jennifer was extremely helpful to myself and my husband in opening an ISA. We both enjoy our experiences at MHBS. It is much nicer to interact with a real 'person' who can assist and answer any questions which arise
Service received
My wife and I visited the Market Harborough Building Society yesterday and received first class service in rearranging our accounts. Claire Reedman was very efficient and resolved our request.
Great practical advice and very helpful.
Great practical advice and very helpful.
I talked to a real person
I talked to a real person, who helped get me back on line.
Hurrahhh
Laura in the Kettering branch was very…
Laura in the Kettering branch was very helpful. We were served quickly and efficiently.
Friendly and professional
Very friendly, patient and professional assistance given when I locked myself out of my online account.
The operator was polite and dealt with…
The operator was polite and dealt with my enquiry promptly and efficiently.
Emma was very helpful patient and…
Emma was very helpful patient and reassuring in sorting my query this morning.
Thank you Emma:)
Complete understanding and genuine…
Complete understanding and genuine concern
Same as usual whatever branch i use I’m…
Same as usual whatever branch i use I’m always politely welcomed and given excellent service
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.








