MetroPCS Omdömen 568

Called customer service to see why they tooky prime membership off my account. Couldn't give me a reason . They put it back and tell me I can use it. Try to use it didn't work called again was on hold for 30 min just to tell me u have to wait 24 hrs to use it. And they can't do nothing about when they the ones that took it off total time wasted on phone 57 min 49 sec.

Called the first time and guy was very rude by saying mmm hmm what you want me to do about it? When I was explaining my issues. He refused to see if who end it was on. He kept saying I see no notes on your account and I said it's a first time of me calling. And he kept talking in circles, by being sexiest, and rude. So I got fed up on him and started off and hung up. Called back and a woman answered and she understood everything and looked and informed me that it was because of the hurricane is s the reason of my issues of no signal, and I'm near Oklahoma. She did exactly what i was trying to find out right off the bat. When the make employee had issues of wanting to act like an adult and do the his job. In my book the man should be fired.

I changed my phone number for the first time since 2021. You get one free one a year, this is 2024. The rep didn't do her job properly and my phone was disconnected the next day for NON PAYMENT!!!! I call and was told the rep didn't do something correctly and I was turned back on same day. I called today for an extension to pay and was told REPEATEDLY I had an extension last month. I HAVE NOT HAD OR NEEDED AN EXTENSION IN YEARS!!!!! So now I'm on the phone with someone who does not speak or seem to understand English telling me I got an extension last month when I didn't. I'M TIRED OF BOOTLEG SERVICE. When you do need help they screw you over! Then they over talk you!!! THEY DON'T LISTEN!!!!!

HEY GUYS MY NAME IS LONDON I HAD METRO PCS FOR 2 YEARS OR 3YEARS OF YALL WANT A PHONE FOR 50.00 BUT THE PHONE IS 68.00 GO TO METRO PCS AT 2704 N PINE HILLS RD ORLANDO FL 32808 BY THE PIZZA HUT THANKS LONDON

Fui a pedir ayuda con el chip de mi teléfono q acababa de comprar y me estaba fallando e iba a cambiar de aparato, la persona q me ayudó me cambio el chip pero no me hizo el cambio de aparato, eso lo hice yo misma en mi casa y aún así me cobró el servicio y después me dijo q fuera a servicio al cliente y me reembolsarían mi dinero lo cual no sucedió, volví a llamar y me dijeron q no me van a reembolsar nada y q esp me lo debieron hacer en la tienda donde me cobraron, llamé a la tienda y me dicen q no me van a reembolsar nada xq ese es un cobro q se hace cuando cambias de aparato pero eso lo cobran solo cuando ellos hacen el cambio y no lo hicieron

We highly recommend Metro PC in Prescott Valley it has changed for the better. We have been with Metro PC about 10 years. They now have real customer service personnel. Lucy was good ol' fashion excellent customer service. She never quit and extremely helpful. She was consistant by phone before we got there and was just as awesome until we got our new phones with our fantastic old price. Her attention to detail and pleasing the customer is so refreshing.
Thank you, Lucy!

Me pareces excelente servicio

I've had insurance on my phone for 2 years and Thursday September 12, 2024 it broke. I went to the metro PCs store on Wilson Rd in Jacksonville Florida to find out how to use file an insurance claim. The rep barely spoke English and instead of telling us what to do she switched my phone to a new phone and changed my plan to a higher plan. After explaining to someone else in the store they switched me back to my old phone but with a higher price. Because they cancelled my account and my insurance, when I tried to file a claim the next day they are telling me that I have to wait 6 months to file a claim because my account was cancelled and reactivated. I've been on the phone for 6 hours today trying to get this resolved talking to managers at Metro customer service and Assurant,and everyone claims that there is nothing that they can do. This is unfair and unlawful practice to cancel my account without my authorization,take my money for 2 years and expect me to pay for a service I cannot fully use. I'm about to file a complaint with the CFPB, FTC, and FCC unless I get remedy Soon. All I have been asking for for 3 days is a replacement phone.

I don't make empty threats; I will be filing complaints Tuesday morning if this isn't resolved by the end of the day tomorrow.

YOU KNOW WHAT WRONG BUT I WILL TELL YOU ARE THE MOST DEHONEST COMPANY!!! You change my phone knowing I will have a much cheaper service without telling me now Your service is the worst for the price!!!

Worst customer service!!! I have been with them for 10 years. I contacted customer service and no one spoke English. I couldn't understand half of what she was saying. The customer service rep also could not look up my account. I ask for a manager and the person spoke worst English. After 30 minutes of ask them to repeat themselves, they still did look up my account. The told me to go to a PCS store. After I contacted a store, they told me to contact customer service. It seems like the customer service has been getting worse over the years.
Please get someone to speak English. Please get someone to be able to look up my account. I was not able to solve my issues.
I will not be recommending this company to anyone. They have the worst customer service!!!

Scam - MetroPCS now considers wired USB tethering that uses the same cellular data network as "Mobile WiFi", regardless that it doesn't require a passcode or use a wireless connection between cell and laptop, to which they blocked me from using anymore after using tethering for over a year, claiming that I need to purchase more "wifi data".

Wednesday, September 4th 2024, I was online as usual with my laptop connected to my cell phone by a USB cable, using USB tethering. My Internet access was suddenly blocked and I was denied access by MetroPCS, my carrier. I had tried two different USB cables, restarted both devices and still could no longer connect to the Internet from my tethered laptop. They claim that I used my limit for "mobile wifi" through a text message to my cell phone. I don't use anything with wifi due to the radiation. USB tethering allows one to connect another device to the same cellular network that the cell phone uses. I have an "unlimited" data plan which is up to 100 gigabytes of data and I've only used 6 gigabytes so far this month. Since I am on an unlimited data plan and since I don't use any wifi from any device, I believe that MetroPCS is committing fraud upon their customers. Please investigate MetroPCS for potential fraud against customers paying for an unlimited data plan that have been inconvenienced by this denial of an "unlimited" paid cellular service.

During the covid scam, an employee of a local branch of MetroPCS who had refused to let me into their store to pay my bill because I had refused to wear the unconstitutionally mandated masks, thereby preventing me from doing my job at the time because my cell phone was used for my driving job at work as my only GPS navigation system. I could not drive that day and had to wait until I went online at home to pay my bill and restore service to my cell phone thanks to that employee violating my rights.

MetroPCS had also promoted pride month, which I could care less about but they should at least promote more for our Military Veterans than they currently do.

I have had enough of this behavior from MetroPCS and urge you to investigate them for fraud. I will not have any Internet access for my laptop until the cable Internet service is moved to my new address or until MetroPCS stops blocking me from using the very unlimited data plan that I've been paying for and using for years including sometimes tethering my laptop to my cell phone with a wired connection that DOES NOT use wifi but only the same cellular service as my cell phone - until now.

If MetroPCS truly wants to improve for their customers, then they should fire all of the DEI hires and hire people who are actually qualified to do their job. This means having some form of formal training for knowing the hardware that the company sells, knowing how to troubleshoot said hardware, knowing how to resolve related technical issues, knowing our rights in America and knowing the difference between a wired connection and a wireless connection that requires a passcode. Above all else, I would suggest that MetroPCS STOPS SCAMMING THEIR CUSTOMERS by taking away what we've been using for years only to try to sell it back to us for a higher price.

What part of "unlimited" do they not understand? MetroPCS promotes their slogan "Un-Limit Yourself.." yet they turn around and restrict us more for a higher profit. This is the last time that I deal with this tech scam company.

This message is for the public be careful with cell phone companies like MetroPCS a thief is a thief they are stealing money from people's pocket their practice is poor today is the last day I have to deal with Metro PC they cannot give me a phone for free with free services

This is the worst service. I need to pay this month with a different credit card and I'm trying to upload it in my Metro app but it won't accept it.
So I used the chat option, though was very apprehensive about it because of past bad experiences trying to get any help through them.

But I was hopeful because it was a simple question: Where can I add a credit card in the Metro in this app that I am messaging you from?
They told me I should go into the my Metro app and add the card there.
I let them know that's where I'm at and gave them more information. I kept things down to one sentence. Sometimes I added a second sentence.
They/the bot kept asking me to give them more information. So I told them the whole thing in a big paragraph and then they sent me a generic non-answer ( didn't help either).
So I kept trying and kept getting non-answers and I let them know I was going to post my screenshots of the conversation on social media because it's just ridiculous.

And then they said oh I was just about to send you to a representative (what?! Seriously)
But I had already started closing the app to post the conversation all over social media, right after I said I was going to.

Now they have hijacked my phone so that I can't go into my app without it automatically calling customer care. I found, through other searches, how to change my card. It's a strange little caveat in the instructions.
And want to get my card in there so that they can take the money out for auto pay tomorrow when it's due, 2 days before the bill is due.
And they have hijacked it so that my phone app won't work.
It only will call metropcs's Care Services.
I have no time for this at all.

This is the very worst service.
You can't watch any videos on your phone because there's not enough data.
You would have to buy more data every month in order to have that.
But even when you do that, it's still

terrible streaming.

So it's not worth it if you spend the extra money for more data.
It never works.
I live in a building that has a brick wall and I think that stops service even though I am right near a Metro dealer.

I am going to have to go into the store to get them to undo whatever this pesky not did on the other end of me asking a question inside the my Metro PCS app. Bots with attitudes?

And this is just one an example of the many time stealing inconveniences and happenings, which happen every single month.

Iv tried three times over the last one year iv tried to get a phone and therd time failed different network different phone it's a load of rubbish all they are doing is using my money to claim for the interest it takrs over a week to get my money back

Tmobile should be highly embarrassed to have their name on such a scam company! Metro has gone down the drain in the last couple years. Customer service doesn't actually exist, and its impossible to use their website to do anything in YOUR ACCOUNT so when you're forced to call in (some towns dont have stores) they tack on a $25 fee... It's criminal what they're doing now...

1. Sim cards get lost, phones get stolen, damaged, etc... You can't log in to your account and order a replacement sim card, they don't allow it. So either you pay $25 over the phone plus $10 on top of it for the card, or you have to find out how to get to a store just for the car salesman to try and up your bill by selling you junk you don't need.

2. What's the point if an 8 digit pin when you force us to receive a code texted... What happens if my phone gets lost, stolen, damaged.. How am I supposed to get a text? Or how can I rightfully get into my account and suspend my line until further notice? Think Metro think!!!!

3. "Go online and upgrade your device with imei.... oh we're sorry the plan isn't compatible with the phone"... YES IT IS.. Device shouldn't matter unless it's a watch, tablet, or internet plan.. A phone is a phone. plan doesn't mean anything... Again forced to call for that $25 or navigate to a store..

4. I understand you have to have a phoneline to get their internet, but no where does it say you have to keep that line to keep the internet.. I tried porting out my phones to tmobile for american customer service, but they said if I do that I lose the internet... How? I already have it, it has a phone number, I was a customer when I signed up for it. You have no contracts so by rights. I have the right to add or remove any or all services as I see fit... That sounds like a 'contract' to me...

5. Absolutely no american customer service So if you happen to get those people that don't speak a word of english. You're stuck in a language barrier fighting with them, and risking having your whole service shut off... Happened to me once for a week. They only needed to refresh my phone, and they refreshed the entire account and we were cut off for a week. Did we get anything in return?... a whole $10 credit...

6. If you end up owing money. Something they NEVER tell you about. No text, no email, nothing.. They'll turn your service off without warning, then try and make you pay up first before speaking to someone to dispute the charge.. That's extortion! Customers have the right to dispute all charges before they pay. But if you don't pay up. they'll hang up on you again. forcing you to either pay up, or navigate to a store, and again. Small towns don't usually have metro stores

This company has become a joke! It's a scam. 100% of this company is out to scam you out of every penny that can squeeze.. Not only are they an embarrassment to Tmobile but an embarrassment to Texas! They've become fraud...

Now my sister ordered from Metropcs 1-800 number on July 24th never received her phone. New she is being charged for 3 different # and only i phone is working. Metro PCS is nuts thinking someone is gonna put up with that S*** If I could I would give Metro zero stars.

The customer service in person AND over the phone is terrible! I just got hung up on over the phone, AFTER visiting the store in person having to deal with rude associates. I was considering switching to metro, but on second thought I’ll stay with Verizon. At least their customer service reflects what you pay for 🤷🏽‍♀️ If I could have given 0 stars, I would have.

I will be looking for a new phone service the extra charge was not approve by me and they would not let me talk to someone to discuss my monthly bill was $116 not $169. I only have ss and cant afford this charge POOR CUSTOMER SERVICE 😠😡😠

I had a shocking experience at 2823 Third Ave, Bronx 10455. Equal parts incompetence, rudeness and verbal beration, and attempted fraudulent actions, culminating in being kicked from the store and told to go to another metro after calling out their fraud. After nearly two hours of abusive customer service (by both the employee and the manager), I *did* go to another metro store with the exact same request and the same hardware and information, and they had me activated *within 15 minutes* with a smile and professionalism. This is a specific issue with this store, to be clear. This is completely the two employees.

I came in for the $30 (25 with autopay) plan, bring your own unlocked device. I also did research and confirmed that I have full T-Mobile band access and my hardware is compatible.

The employee was confused by my (fully compatible with Metro) unlocked phone, and called the manager. The manager then denied me service saying that my hardware was incompatible. I protested, and corrected her, saying "my hardware is compatible" and showed her that I had full voice and data on T-Mobile's network. Despite that, she still refused to proceed with the sale, and refused my attempts to clarify the situation with the manager. She would not even let me talk to the manager. Only after 15 minutes of pleading did I finally get one shot to talk to the manager (humiliating). A competent employee would fix the situation (work with the manager to explain that my device is compatible and on T-Mobile's towers without issue), not dig in and escalate hostility.

Now I had the manager (Alejandro) on the line who was immediately hostile, falsely claiming that my device would not work on the network (a professional would simply look up the phone bands and confirm.) Furthermore, he tried to claim that my device was too outdated to work on the network and had outdated software. At this point, I'm lucky that I've done Android ROM dev and know what I'm talking about. Any other customer would be permanently turned off of Metro by this point and walk away with incorrect information. I calmly pointed out that my software was up to date with Android 14, and I had moved the device onto T-Mobile two days before without issue. The store employee chimed in that "Metro and T-Mobile are different", fully digging in and grasping that my device *must* be incompatible with the network. I pointed out that no, they use the same towers, and in fact, I am a current TMobile customer and have been for years.

After half an hour (I'm literally getting tears in my eyes), the manager finally gives me a chance to register the device, but only after aggressively confronting me over the phone and telling me "I want to make sure we have this on camera" and that I would be on the hook for the bill even if it didn't work. I agreed to have my statement recorded "for the cameras" or whatever he was going on about. That's fine, because the device will work.

So the store employee starts signing me up... "It will be 110 for the first month." (All of the quotes in this section are exact quotes) I go "for the $30 BYOD plan?" She goes "Yes, there are fees and insurance." I go "I don't want insurance." She goes "I have to add insurance." I mentally step back because this does not sound right at all, and ask for a breakdown of the charges. She then reveals "I have to put you on the $75 a month plan" and that I then "call in" and change to the $30 plan. Regardless of if this was malice or incompetence, this is outright fraud.

Again, I'm extremely lucky that I was well informed coming into this store. Most would have been wrongfully turned away, or taken advantage of by the bait and switch. As you can see from previous reviews from others, this is a recurring pattern. I reported the incident to Metro and they elected to open a ticket for an investigation so I don't think I'm alone in thinking that this is an experience that is beyond the pale. This is not how to run a business. This is not how to treat people. Go to another Metro store. Do not come here.

Horrible customer experience in person. I called #611 for help. They directed me to go to a shop that would give me an upgrade for free. The "manager of 18 shops" refused. He claimed that 611 was lying and the $26 was for activation. 611 told me that he would do it for me, no problem. Rude man at 1160 Hancock st in quincy absolutely refused. He was rude to 4 customers in front of me because they didn't speak English. He just yelled "money" at them. Or "pay me " not exactly positive. I don't wanna mispeak.
I will never go into that shop again.
Edit: just spoke with customer service at Metro (#611)
Got an upgraded phone that can be delivered and can be activated on the phone or online (another thing that the franchise told me wasn't possible)
So whoever runs the shop on Hancock St in Quincy is tanking their business with this rude 'representitive'. He has no idea how to run a shop, let alone the 18 shops he claims to run.
Edit: phone I got doesn't work and I'm expected to pay $20 to return a free phone. Yeah...no. changed back to Xfinity mobile. I'm so done.