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Excellent customer service and support

We have found the e-reception book very easy to use, update or change anything we want to do with it. It is very user friendly. We haven't had any issues so haven't needed to contact them. We are very pleased we chose mediabasedirect.com. Thank you

Very happy with the product!

The system is easy to use, and good value for money.

Super dynamic system. Very easy to use and format/update yourself. Jo Ross has been extremely helpful in the ongoing implementation and is a wonderful Account Manager. Hugely recommend the system to fully modernise your reception check in process.

System worked as advertised and has helped us move away from hard copy sign in books.

Offered us a free trial service to check it was the right product for our school.
Unlimited support provided.

Jodie was very friendly, patient and helpful. She took the time to answer all of my questions.

She is awesome!

Fabulous service. Jodie was excellent patient and clear with instructions. I would not hesitate to call them again should I have a query

I work for an independent IT Consultancy firm providing services to schools, and we have seen the whole gamut of visitor sign-in systems used by schools here in the UK.

We are introducing e-Reception Book to one of our schools that has been using a competitor's system (begins with I, used in lots of schools - and is rather clunky, expensive, fussy, and non-cloud-based). Our customers' needs have largely been determined by having used this competitor's system and are rather exacting, but I'm glad to say that the functionality provided by e-Reception Book appears to match - and in most cases exceed - that of the competitor's system.

If you work in schools, then you'll know what I mean: visitor sign-in systems for schools are much like the school's MIS - either really fully featured but horrendously clunky, or cloud-based and not quite flexible enough to fit the school's particular workflow. The reason these older systems get clunky is that they know they will lose customers unless they provide additional customisation options, which they do without ever stopping to refactor / rethink the product as a whole.

I definitely think e-Reception Book is treading that line carefully, and let's hope the system continues to evolve and cater for the different customisation needs of customers without growing into something unmanageable.

It's a shame that e-Reception Book doesn't make it clearer from the outset about the finer details of how their integration with the school's MIS (in this case, SIMS) works, because it's very nicely implemented. There are loads of options when it comes to how to deal with late pupils and writing that info back to the MIS. Also reporting is nice and simple, but functional; no pointless PDF reports, but the ability to export most tables displayed on screen as a CSV - which the school's business manager was happy with.

My expectations were that the software would come with some kind of reference doc, and so I found the onboarding process a little difficult as I personally had no visibility of what the software could do from the beginning, and so it took about 5-10 phone calls as the questions kept coming from the school, and a lot of making lists of questions. Their online support applet is really good, as it actually provides useful automated answers and also notifies someone to get in touch personally as well. Good news is that not a single requirement the school had was uncatered for. I was pleasantly surprised, because the school had a lot of little ways of doing things they wanted to be supported. Both Jodi and Lauren from Mediabase were able to assist with very detailed tech questions - not once was I told "I'll need to look into that and get back to you", they had the answers immediately to hand. 5 star from both of them!

Hopefully the software and service will continue to grow, and I would recommend it as the best sign-in system out there right now for schools.

Jo gave step by step instructions. very kind, patient and very helpful

WORKS GREAT
Very easy to use and straightforward.

Great timely response.
Quick easy fix.

Emma from eReception book made the whole process of the demo to the purchasing stage an absolute breeze and no question was too big or small.

Staff and visitors alike are both impressed with how easy it is to use and how slick it is at the same time. We're already considering getting another license for one of our other sites.

Very swift response sorting the query immediately with no issues. Great service.

Helpful staff and easy set up, staff were happy to help after set up and checked in on us to ensure we had everything running smoothly.

A school I have been contracting for handed over a project to replace the current sign in systems with a new one (E-Reception). In all my years experience I have had very little involvement with these systems so the majority of it was all very alien to myself.

After explaining my situation to my assigned account manager Jo Ross they assured me that they would be there to help. True to there word I have been fully supported by Jo and the team at Mediabase. It has made challenges which at first seemed a little daunting very simple. All of my questions got answered clearly and Jo went above and beyond to ensure that each I really understood all the little extras involved.

Really could not recommend the team more. If anyone is looking to implement or change a sign in system mediabase are the company for you.

Pleased with the functionality & the prompt and helpful support offered in getting us set up. Positive feedback from our staff on ease of use.

Fantastic service, customer service has been great.

This is a cost-effective solution to the needs of schools. It enables all our safeguarding and GDPR requirements can be met in a simple way. It's easy and intuitive for visitors to use. Technical support from the company has always been first rate.