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Avoid the new Dashboard!

Just upgraded to the new dashboard on E-reception and it has prevented staff for signing in using the App.

It doesn't appear to be an update but a new app. Staff have struggled to get the app to install and their are issues around resetting passwords.

End users feedback is generally around this ".....tried using the temp password on the new app and it said there was an issue"

Having to speak to staff to guide the unistalling the old verison and setting them up from a fresh - lots of work for 100+ staff

I am truly delighted with the e-reception system. In the past, we used to manually sign in our visitors and contractors, which also included their induction process. However, since the installation of the e-reception system, my team now has ample time to warmly welcome guests and provide additional assistance to anyone in the lobby who needs it.

Our guest experience has significantly improved, as most find the sign-in process to be more straightforward and less of a hassle. An added advantage is the GDPR compliance, which we can easily maintain by ensuring that no one can view another person’s record. Considering the benefits and the nominal fee, I would rate this service a solid 5-star.

Very happy with the e-Reception software. It does exactly what we needed it to do. It's very simple to set up and control from the dashboard and visitors are easily understanding how to use it.
5* very happy customer!

Since deploying the MediaBase e-Reception book, we have had lots of positive feedback regarding it's simplicity and convenience of checking in.
From our building compliance perspective, its reassuring to have the data to hand, enabling us to quickly complete a roll call.

The team have been really engaging and have taken feedback onboard regarding future updates.

Lauren, the account manager has provided timely support and has been on hand for the many questions I had posed.

Very happy with the product.

Great customer service.

Lauren was very helpful. Was able to to solve my query instantly. Thank you!

Customer service from a lovely lady called Jade Fantastic over the phone help, that resolved lots of the queries we had. Thrilled with the outcome.

Patience, speed of response, ability to listen and understand, skill to action.

We were nervous about setting it up on our own. It was straightforward. Help is always available by phone. Very patient and helpful. Help articles easily accessible and useful. Staff and visitors have found it easy to use from the start and we have had positive feedback from everyone. Signing in latecomers has speeded up and it is easy to get summary reports. We have just upgraded to the new dashboard and are hoping it is similarly intuitive.

The system itself is excellent and Jodie was a very professional trainer. She was very knowledgeable, patient and most helpful. Jodie had a 2 hour drive to visit us and train our 5 receptionists but she carried out her task with aplomb. Thank you Jodie.

I dealt with Jodie from the very beginning and I cant express how helpful, informative and patient she was with all my questions. Using the E-Reception has really helped my team in attendance at our school with students signing in and out including reasons. We can use the system to report and put sanctions/support in place.

The app itself is fantastic however the printing of ID badges is laughable along with the printer they recommend for this.

We have used the system for a couple of years now and have been really pleased with it and it's functionality. Really easy to set up and use. Great support too.

so helpful, professional and friendly

Great system that more or less looks after itself. Low maintenance and hassle free signing in system for schools.

Team helpful and resolved the issue quickly.

Jo Ross is my point of contact and she has been amazing. Any questions or query Jo was able to help (normally instantly via email or telephone call) I am extremely impressed by this service. The software looks brilliant too.

Very easy and straightforward App - it has transformed the recording of our visitors and staff, and has many useful features which make it a joy to use.
MediaBase Direct coordinated the whole transition for us from paper to electronic sign-in, and I can't speak highly enough of their service. Thank you!