MDP Supplies Omdömen 689

Lenny and Dave make this a happy environment they are all so very helpful I can't praise them enough

Superb customer service and great products.

Genuinely great products. I use MDP Supplies for all my vinyl needs and they have never failed to deliver. The customer service has been excellent, with Carly being exceptionally helpful! Thank you.

Always a great experience using MDP,
delivery always fast, quick to respond to any queries and customer support is top notch if there's ever an issue,

I had a great experience with MDP Supplies’ customer service. Erin L. handled my query with a high level of professionalism and resolved the issue quickly and efficiently. Her prompt responses and clear communication made the whole process smooth and stress-free. It’s refreshing to deal with someone so attentive and solution-focused. Highly appreciated.

Awesome service as always. Erin went above and beyond to make sure I received my parcel safe and sound and the products are excellent as per usual. Always recommend them to our customers as they couldn't be more helpful.

The staff at MDP are amazing , nothing is ever to much trouble , great products and great prices

One of the best customer service you'll find from any print company.

Amazing company and excellent customer service they always go above and beyond I wouldn't use anyone else thank you guys keep up the outstanding work you all do ✨✨✨

I purchased an update for a Silhouette Cameo machine from MDP Supplies in the UK . There was a slight problem with it . I contacted MDP and spoke to a very nice person named Erin ,absolutely brilliant in every one of my 3 calls . Talked me through everything brilliant!!! Thank you Erin . Wouldn’t hesitate to recommend.

I contacted this company to confirm the internal dimensions of a box, to ensure my item would fit.

Despite requesting internal dimensions in multiple emails, I was repeatedly given other measurements i.e. external and flat box measurements, which didn’t answer the question.

When I phoned to clarify, I was asked to refer to the emails (which still didn’t provide the information), and in the following call I made, the phone abruptly closed shortly after I began explaining that I was looking for the internal dimensions.

Eventually, I received the information I needed, however the way my query was handled left a negative impression.

Aside from Neil, who was respectful, the customer service I experienced was disappointing and, at times, dismissive and unprofessional. Based on this, I would not recommend this company.

Excellent customer service from carly ,great asset to the company she was a pleasure to deal with

Amazing customer service especially Erin. Thank you so much had a request regarding a discontinued item and Erin was able to advise and come to my project rescue!
Thank you so much!

My go to supplier for nearly 5 years now. Fast delivery, and incredible customer service! Goes above and beyond to make sure you're entirely happy with your purchase. They also have a huge range of 305mm vinyls, which many companies don't offer, so theyre perfect for any of us silhouette and cricut users

Would certainly use again , fantastic service was given 10/10

I'v used MDP for the last ten years and I can't fault them,
there brilliant for small businesses, they carrie every thing you need to start up and more.
Good bunch off lads and there open on a Sunday.

I collected numerous sheets of vinyl for a project. When I went to make my project I noticed I’d been given 2 sheets of the wrong colour. I emailed MDP and received the response that because it was an in store collection the branch needed to deal with it. I called the branch and was told I should’ve checked through all my sheets before I left the store!! I asked if they could pop the 2 sheets in the post but I was met with no it doesn’t work like that!! The only the option I had was a refund “as a gesture of goodwill” 😳. It cost them more to refund me than it would’ve cost for a postage stamp! Terrible customer service!

I've ordered many items from MDP over the last 7 years and never once had an issue with either the items or members of staff.
I recently ordered a few items as i wanted to start printing again. Everything turned up as planned however the heat press was missing a bolt to keep the heat press plate in place. I rang MDP to explain the missing part and was told "there will be a certain amount of movement from the hot plate". I explained I was aware of this but had it not been for the wiring I could have turned the whole hotplate by 360 degrees. This was met by "You need to email us with pictures"
An email was sent on the 10th of February with pictures and an explanation of what was missing, then I began the wait for a reply.....2 emails later and exactly one month I'm still waiting for a reply, not even a confirmation of my emails,

I don’t think I’ve came across another company as helpful as MDP Supplies, Ian in the Hillington branch is an absolute credit to this company, so helpful, no question ever feels like a silly question, he is knowledgeable in the products and we always find him very pleasant too. Also Neil from Head Office is another credit to MDP Suplies, again very helpful, knowledgeable and pleasant.

EXCELLENT PRODUCT RANGE AND SERVICE.