MDP Supplies Ireland Omdömen 16

Postage for a Swatch that cost less than €2 was extortionate. Total came to nearly €13. Maybe a local postal service needed and not a courier for small items

After using MDP for a while now and who have mostly been reliable with posting the next day or maximum a 1 day wait. But for the last couple of months it’s been ridiculous. They promise delivery within 2 days, I’ve been waiting over a week for my orders and as a small business owner it’s not good and I won’t be using them in the future unless they make a change!! I have had bad experience with a couple of the staff being very ignorant and rude when emailing about updates, especially Erin!!! Customer service needs BIG improvement. Avoid MDP unless you’re happy to wait a long time for your order that might never come. This has happened a few times also. I read another comment about then using GLS I can confirm this also as this happened to me, passed it to GLS I was given no tracking number and no I’d had a clue where my order was…turned up 2 weeks later left outside and all the stuff had got wet from the rain. Poor service all around!!!

As a small business owner and MDP customer for over 5 years, I can no longer rely on this company to fulfil my orders. They mention on the website that delivery from Portadown to South of Ireland takes up to 2 working days. In fact, they don't know themselves where items are and when they will be delivered. Heavy items (like expensive vinyl rolls for example) handled by AnPost - arrive broken, pierced and almost falling out of the box sometimes. Items sent via FastWay NI, are forwarded to a company called GLS (which has 1 star TrustPilot rating), and this company will take in excess of 7 days (if ever) to deliver your item. No notice and no tracking number provided. I am still waiting for my parcel to be delivered.

Furthermore, the MDP Lady on the phone, promises to sort out the issue and call back, but she never does. It seems that MDP thinks that once they have posted the parcel, it is no longer their responsibility.

For all of the above mentioned reasons, and as much is I like MDP products, i am starting to look for other more reliable suppliers closer to home. Because I have more confidence in items ordered from China, than those ordered from MDP Portadown. MDP delivery service might be ok for ordering a single t-shirt for personal use - but it's not suitable for businesses that are serious about their printing supplies, and those that have order fulfilment deadlines and obligations to customers.

So, until they sort their deliveries out - the 1 star rating is here to stay.

MDP Order Number: 387-7479

Stunned by how quickly the delivery was, i ordered snap frames at 2pm on Monday and received them Tuesday morn. They were exactly what i was looking for, brilliant quality and great price. will definitely be our go to in the future. Thank you!

Louise
The Zip Yard

Product as advertised, easy to order online, good communication and swift delivery.

Good store to buy. Wide selection of the products, reasonable prices and most important - speedy delivery. Customer service as far as for now 100% The only thing what I'm missing is - Search products field at your online store. Or maybe it is just that I can't see it?

Excellent service. Good quality products, delivered promptly & in good condition. Thoroughly recommend.

Great service great customer care super fast delivery highly recommend this company. FK DAT CLOTHING

I find it easy to order, pay and receive any product I order , top class service so far keep it up and I will remain happy

Dealt with this company for a good few years now and I cant praise them enough, they are on the ball sending out the order, always get it within 2 to 3 days in perfect condition, as I live in the Republic of Ireland. That's why I am giving them 5 stars.

Patrick

A very fast and efficient service. I will be using this service again soon. :-)

Excellent service and very fast with the delivery couldn't ask for better.

Great service lovely helpful staff , timely delivery and vast array of stock .
Highly recommend.

Quick delivery and always there to answer any questions and help you.

our machine had a problem ,we phoned MPD and straight away we were talking to a person who know the machine and any issues that could occur with it. while the machine is very reliable normally, the technician decided it best to send back to them for to look at. a courier arrived next morning collected and it was back to us inside a week, problem solved. we can only say in all our dealings with MDP ,the very efficient, understanding and easy to deal with . Excellent service provided at all times.

I have used MDP for a number of years now and find them the best for my
business, The service is excellent! prompt deliver , quality products and there is always someone at the end of the phone if you need advice on products etc.
Thanks Guys.