Dec Lee and Jordan all worked incredibly hard from the moment they arrived. Dust covered the interior, layed tarporlin outside to catch debris. Removed huge living room complicated window & fit... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Bart, Ethan & Ashton did a great job replacing the panels on our conservatory roof. They were very polite and a credit to Martindales. Thank you guys
Dec and Jake did a great job of replacing our windows , left everywhere tidy and demonstrated how to use the windows to clean the outside. Great job, friendly and polite :)
Företaget har svarat
Quality service. This was an insurance claim, burnt the window with the mirror reflectingon the frame. Bart was very hardworking he had to carry his gear up 2 flights of stairs. The new window has b... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Martindales Ltd are the UK’s leading supplier to the insurance industry re: repair and replacement services for windows, doors, locks, conservatories, as well as patio and garage doors. We also provide this service direct to property owners.
Kontaktuppgifter
Union Road, BL2 2HF, Bolton, Storbritannien
- www.martindales.ltd.uk
4,8
Utmärkt
1 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 71 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent
Great communication. Clear emails. They sent people on time and kept me informed the whole way. The job was done very professionally and to a high standard. No mess left afterwards - all materials taken away including the old roof panels. A big thanks to Andy and Tyler who did all the work in a major heat wave. Cheers!
13 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Carol,
Really pleased to hear this, thank you. Clear communication, high standards and keeping you updated at every stage is exactly what we aim for, and it's good to know the standard of work matched that. We'll be sure to pass your thanks on to Andy and Tyler, especially given the hot temperatures they were working in.
Thanks again.
Best regards,
The Martindales Team
Excellent job
Excellent job, very pleased,fitters arrived on time, worked very hard all day,did a good job and cleaned up afterwards.thank you.
27 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Mr. Richards,
Thank you kindly for your feedback. It's great to hear the team kept to schedule and left everything tidy once the work was finished, this is the standard we always aim to deliver and we very much appreciate you taking the time to write a review.
Best regards,
The Martindales Team
Gary and Ian did a wonderful job…
Gary and Ian did a wonderful job getting my front door operational temporarily before we get a new door fitted. Makes it possible to enter and exit the house now with a pram. Thank you
27 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Alessandra,
Thank you for taking the time to share this. We're glad Gary and Ian could get your front door working again in the meantime, especially with the practicalities of managing with a pram. We'll look forward to getting your new door fitted for you soon. Thanks again.
Best regards,
The Martindales Team
Conservatory roof
Prompt service Dom and Curtis fitted née roof on conservatory looks great. Very polite and efficient. Would recommend 👍
23 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Mark,
Thank you so much for your positive feedback. It's great to hear Don and Curtis got the new roof fitted so efficiently. Prompt, polite service is exactly what we aim for, and we're pleased the conservatory looks great. We're thrilled to hear we earned your recommendation. Thank you again.
Best regards,
The Martindales Team
Excellent company
Very professional and organised. Work carried out to an excellent standard. No problems whatsoever.
20 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Paula,
Thank you very much for your kind words, it's great to hear the work was carried out to such a high standard and that the whole process ran smoothly for you. We really appreciate you taking the time to share your experience.
Best regards,
The Martindales Team
Don and Curtis were polite quick and…
Don and Curtis were polite quick and did a great job. Thank you
16 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Thank you so much for your kind words! We're really pleased to hear Don and Curtis were polite, quick, and did a great job for you. We'll be sure to pass on your thanks to them both.
Best regards, The Martindales Team
The Martindales fitters
The Martindales fitters, Colin, Stewart and Jordan have just completed our window installation comprising of two bay windows and two smaller flat windows. Having had windows fitted before, we have never experienced such knowledgable, efficient and hard working window fitters. They were really polite and helpful and also very clean and tidy. There was no mess after they had finished each day and the standard of workmanship is exceptional. They managed to do the two flat windows without even disturbing any of the render, which must have been really difficult for them. Where silicon was required this was done to an exceptionally high standard and we have never seen it done so neatly. Colin, Stewart and Jordan are a credit to your company and deserve recognition for their hard work and amazing work ethic!
The quality of the windows is excellent and combining this with the quality of workmanship, speed of installation and punctuality of Colin, Stewart and Jordan makes us really pleased that we chose Martindales for our windows!
Many Thanks, Frankie and Bob Rugen from Crosby
15 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Thank you so much for this fantastic review, Frankie and Bob.
It's wonderful to hear Colin, Stewart and Jordan made such a good impression, from their expertise and pace right through to how considerate they were on site each day. Getting the windows in without affecting the render, and finishing the sealant to that standard, really shows the level of care and knowledge they bring to their work.
We'll make sure the three of them hear how much their efforts were appreciated.
Thank you kindly for choosing us for your windows, and for such a thoughtful review - it really is very much appreciated.
Best regards, The Martindales Team
Great service
The lads, Tyler and Bailey. Where polite, friendly. They were early Ang got the window replaced in a quick fashion.
15 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Natalie,
Thank you for taking the time to leave your feedback. We're so pleased Tyler and Bailey were polite, friendly and efficient. We'll be sure to pass on your kind words to them both.
Best regards, The Martindales Team
My roof on my conservatory was badly…
My roof on my conservatory was badly damaged due to golf ball sized hail stones. Martindales were employed by my insurance. They did it really quickly and the two workmen were really nice as well. Job well done. Very pleased. Many thanks.
12 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Paul,
Thank you for such a positive review. We're really glad to hear your conservatory roof was repaired quickly following the hail stone damage, and that our two workmen were nice to have on site. It's great to know you're pleased with the job.
Thanks very much for taking the time to leave us your feedback.
Best regards, The Martindales Team
Martindale's brilliant repairers
A hale storm made holes in our conservatory roof, through Hastings Direct. Martindale's were appointed as repairers. Their workers did a brilliant job in restoring our conservatory back to it's best. The Martindale staff worked efficiently and courteously on both occasions they were on site. Many thanks from a pair of 80 year olds
14 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Stuart,
Thank you so much for this wonderful review.
We're delighted our team could restore your conservatory roof back to its best after the hail storm damage, and it's brilliant to hear they were efficient and courteous during both visits.
Really pleased we could help, and please don't hesitate to get in touch if we can be of assistance in the future. Thank you again.
Best regards, The Martindales Team
Your man Graham called to say he was on…
Your man Graham called to say he was on route with estimated arrival time. Arrived on time. Very polite, clean and tidied after. Took away old glass. Had to plane off and stain. The only criticism is the colour of putty, could have been dark brown.
Thank you Martindales for your reply and explanation. We will paint the putty when fully dry, with the extra stain you left.
14 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Sam,
Thank you so much for the great review. We're really pleased to hear Graham kept you updated on his arrival, was on time, and left everything clean and tidy.
Regarding the putty colour - generally regardless of the shade used, the putty would still need to be painted or stained afterwards to properly match your preferred finish (painting also protects the putty). The standard practice across the industry is for this to be organised by the homeowner or decorator once the putty has had time to completely dry out. Apologies if this was not mentioned by the fitter, we’ll ensure this is always communicated going forward.
Thanks again for your positive feedback, it’s very much appreciated.
Best regards, The Martindales Team
If I could put 0 I would.
If I could put 0 I would.
They replaced a glass panel 3 years ago the glass panel steamed up so they replaced under warranty.
When they replaced for second time I asked them to replace glass in the sliding door.
They left a wobbly glass panel, with incorrect gaskets around the glass and a sliding door that would not move!
They then failed to come out when they said they would, after their engineer came to investigate why the glass wouldn’t move and then we couldn’t close the door! They are refusing to repair the issues they caused!
8 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Hello Hermina
Firstly, we’re sorry to see you have felt the need to leave a 1 star review.
We acknowledge that after 2.5 years, the double glazed unit we had installed into your existing patio started to condensate. Once this was brought to our attention, we swapped it for you at no extra cost, under our usual “peace of mind” guarantee. We also installed a second replacement unit for you, as a new job request.
We realise fitters were overrunning on one of the planned dates & therefore, were unable to attend. We apologised this happened & our branch manager personally visited your home the next day.
We accept that 1 of the gaskets to the patio door requires further replacement & have offered to do this for you. However, the other issues with the patio itself, including the separate gaskets in the tracks, were not part of the works we agreed to do & have not been caused by a simple glass replacement.
We are aware that you spoke with our branch manager yesterday & once you are ready to go ahead, we remain happy to fit the new gasket to your door. The other aspects are unrelated to any of the work we carried out.
Kind regards, Martindales Ltd.
Andy and Tyler
Andy and Tyler were very efficient and hard working. And done a grand job on replacing my conservatory roof. Two very nice gentlemen, a credit to your company
5 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Thank you for taking the time to share this.
We're pleased to hear Andy and Tyler completed your conservatory roof replacement efficiently and to a high standard. Their approach reflects the standard we endeavour to deliver across every job we carry out, and it's good to know this came through clearly during your experience.
We'll be sure to pass your comments on to Andy and Tyler.
Thank you again.
Best regards, The Martindales Team
Keep up the great work and quality service
I have been dealing with this company for over 20years and can honestly say I wouldn’t use anybody else. From ordering my windows off John in trade frames then Will contacting me from dispatch to arrange delivery then receiving my order from Neil to speaking with Jessica in accounts it is and alway been a very pleasant experience. I would absolutely and have recommended this company to many fellow trades persons.
1 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Brendan,
Thank you for such a thorough and positive review.
This means a lot coming from someone who's been dealing with our trade side of the business (MTF) for over 20 years.
It's great to hear John, Will, Neil and Jessica have all looked after you along the way, from ordering through to dispatch and accounts. We'll make sure they see this, as they'll be thrilled to hear their efforts have been recognised.
Thanks again for recommending us to fellow tradespeople - it really is very much appreciated.
Best regards, The Martindales & MTF Teams
Skilled and polite
Skilled, friendly, tidy and polite - Adrian the fitter and Callum, his assistant replaced our garage door yesterday. Very happy with the work but, more importantly, the service they provided. Thank you!
1 juli 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Gillian,
Thank you very much for your feedback. Great to hear Adrian and Callum fitted your new garage door with minimal disruption and kept things tidy throughout - that's exactly the experience we want every customer to have. We'll be sure to pass your comments on to them both. Thank you again.
Best regards, The Martindales Team
Martindales
Martindales were appointed by my insurance provider to replace 6x damaged conservatory roof panels could not fault the service provided. The surveyor arrived the very next day then an installation date was agreed on the day Danny & Liam replaced the damaged panels they were friendly and courteous, clean & tidy.
Many thanks for your excellent service.
26 juni 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Mark,
Thank you so much for taking the time to leave such detailed feedback. We're pleased the process moved quickly and that Danny and Liam represented the team well. We'll be sure to pass your thanks on to them. Thank you again.
Best regards, The Martindales Team
Excellent
Excellent , very polite , efficient and really made sure mum and dad were 100 % happy . Communicated well prior and totally recommend
26 juni 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Thank you for the kind words. It's great to hear the team communicated well throughout and made sure your mum and dad were completely happy. We're thrilled to hear you'd recommend us. Please don't hesitate to get in touch if we can be of assistance in the future.
Best regards, The Martindales Team
Scott and Martin did a fantastic job…
Scott and Martin did a fantastic job replacing damaged panels to our conservatory roof. Even in the extreme heat they were quick and efficient. Thank you. Really happy 😊
25 juni 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Kelly,
Thank you for the lovely feedback — we're really pleased Scott and Martin delivered despite the conditions. We'll be sure to pass on your feedback. Glad you're happy with the result!
Best regards, The Martindales Team
Garage door replacement Excellent service from the initial…
Excellent service from the initial phone call , the assessor , people on the phone & the fitters would certainly recommend the whole team thanks.
26 juni 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Chris,
Thank you for taking the time to leave your feedback. It's great to hear the whole team delivered the high standards of service we always aim for.
We're thrilled to hear you'd recommend us — it really means a lot. We'll pass your kind words on to the team. Please don't hesitate to get in touch if we can be of assistance in the future.
Best regards, The Martindales Team
Graham was excellent very pleased with…
Graham was excellent very pleased with the service mny thanks
26 juni 2026
Omdöme utan inbjudan
Svar från Martindales Limited
Dear Jen,
Thank you for the kind words — we're really pleased to hear Graham looked after you so well. We'll pass your feedback on to him. Thank you so much for taking the time to leave a review.
Best regards, The Martindales Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.