I found their customer services great. Easy to deal with & got an issue solved instantly. All the staff are friendly & extremely helpful. Good selection & advice on what works for you. I recommend the... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I’ve been with Mamedica now for almost two years. My onboard experience was difficult because of poor communication between them and my GP. Once sorted I’ve had a pretty good customer and patien... Se mer
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I’ve been with mamedica for a year now, I’ve just had my 3rd appointment with dr Thomas Bourinaris and I’d just like to say how pleased I am with my treatment plan and how much information and help I... Se mer
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Spoke to Yousef today he was so helpful after many weeks of resolving my medical paperwork he onboarded me, I have my appointment on Monday, so happy for this, Mamedica are so helpful and make the pro... Se mer
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Företagsinformation
Skrivet av företaget
Mamedica is a private clinic with a linked pharmacy offering the biggest range of cannabis-based prescriptions for patients. To become a patient, check your eligibility here: https://www.mamedica.co.uk/check-your-eligibility/
Kontaktuppgifter
Storbritannien
- 0330 580 1170
- info@mamedica.co.uk
- www.mamedica.co.uk
Viktig information
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Mamedica is a first rate Company
Mamedica is a first rate Company. My sign up was difficult as my GP provided a very basic overview of my history. The staff were great and by uploading evidence of treatments, courses etc the were able to see I was a genuine patient. Consultation was good, follow up good, delivery of medication good. Highly recommended
21 mars 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you for your lovely feedback.
We are really pleased to hear that our team were able to support you through the sign-up process and that you have been happy with your consultation, follow-up and medication delivery.
We really appreciate you taking the time to share your experience and for choosing Mamedica.
Every time I speak to dispensary…
Every time I speak to dispensary especially proffesional lovely lady called nicola just keeps me at mamedica.
She's ever so helpful and having a.d.h.d it's a bliss. I'm not good with online stuff but nicola does it with pure proffesionalism. Think she should be manager xx
18 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your lovely feedback. We are delighted to hear that Nicola has been so helpful and supportive whenever you’ have contacted the dispensary.
It is wonderful to know that she has made the process easier for you, particularly when navigating things online can be challenging. Nicola will be absolutely delighted to hear them your very kind words.
Thank you again for taking the time to share your experience and for choosing Mamedica. Your feedback really does mean a lot to us.
I contacted Mamedica looking for advice…
I contacted Mamedica looking for advice about medical cannabis treatment and was very disappointed with the service I received. I spoke with Emily, who showed very little care or understanding during the conversation. I felt judged from the start and was told I would not meet the criteria before my circumstances had been properly discussed. No information was provided about products or treatment options, and I left feeling dismissed rather than supported. Based on my experience, I would not recommend Mamedica.
17 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you for your feedback. We are sorry to hear that you felt judged and dismissed during your conversation with Emily and that you did not feel supported when seeking information about medical cannabis treatment.
We would like to investigate your concerns further. If you can provide the information requested through this website, we can locate the interaction and review what happened.
We appreciate you bringing this to our attention and would welcome the opportunity to investigate the matter properly.
We are sorry for the frustration and disappointment this matter has caused you and appreciate your patience while we have reviewed your concerns.
Nicola was extremely helpful with my…
Thank you Nicola, you were really helpful with my query.
16 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you for your kind feedback. We are delighted to hear that Nicola was able to assist you and provide helpful support with your query.
The staff are extremely helpful and…
The staff are extremely helpful and polite. They deal with any issues you have very professionally and swiftly, calling you back as soon as they have sorted it out for you. Nothing seems too much for any of them.
15 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your kind feedback. We are delighted to hear that you have found our staff to be helpful, polite, and professional. It is wonderful to know that our team has been able to resolve any issues promptly and keep you updated throughout.
We really appreciate you taking the time to share your experience, and we will pass your lovely comments on to the team.
Lifetime access scheme hidden fees, withheld medical care, scam
Paid for the lifetime access scheme. Attended appointment and was told next one would be in September.
Mamedica decided to book me a consultation in May without checking my availability or even informing me of the time.
They're now holding medical care to ransom until i pay a £50 missed appointment fee, rendering the £200 lifetime access scheme fee that I have paid absolutely useless.
Their stock is ok, slightly better than other companies, but I cannot access their stock due to the above.
Customer service has been severely unhelpful, I was told if i didn't want to pay the missed appt fee I could wait until my next appt in September, but I'm now told i need to pay the fee to have my consult in September. They repeatedly give incorrect information.
Prices are absolutely sky high compared with other providers.
I would recommend anyone considering the access scheme to avoid mamedica like the plague and instead go with a different budget provider.
Despite the below my complaint has not been resolved
I feel like mamedica have scammed me out of the access scheme fee and are now withholding medical care. I am changing my review to 1 star, this is the worst experience i have ever had with medical.
8 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Hi Alex,
We are sorry to hear that your complaint has not been resolved and would like the opportunity to take a second look at this again. We have sent you a link via Trustpilot to confirm your identity so that we can look into this further for you.
We look forward to hearing you soon. Thank you
AMAZING CUSTOMER SERVICE
this is my second review of mamedica and it's exactly the same as the last one! this is how a company should be run. from a very easy sign up to the excellent customer services from such friendly staff.Big shout out to the lovely Nicola wiseman who answered my query yesterday. what really stands out is the fact that when you ring them you actually get to talk to a person and not a bloody automated system!! Keep up the fantastic service guys xx
14 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for taking the time to leave another fantastic review. It means a great deal to us to hear that your experience continues to be so positive.
We are delighted that you have found the sign-up process straightforward and our customer service team friendly and helpful. We especially appreciate your kind words about Nicola Wiseman.
We are also pleased to hear that being able to speak directly with a member of our team has made a difference to your experience. We believe that providing a friendly and personal service is really important.
Thank you again for your continued support and for the wonderful recommendation.
Not one issue or complaint
Not one issue or complaint!
I'm very happy! Sunny and the team are just lovely to deal with.
10 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your lovely feedback.
We are delighted to hear that you’ve had such a positive experience and that Sunny and the team have been so helpful and pleasant to deal with.
It is wonderful to know that you are happy with the service we provide, and we truly appreciate you taking the time to let us know.
I’m so glad I joined MaMedica a few…
I’m so glad I joined MaMedica a few months ago. They are professionals, we did have some issues at the beginning but they sorted everything out very quickly. There products so far have been great, I’m 3/3 with my precipitation’s satisfaction. Also the staff are easy to deal with. I got my new prescription today, I saw it on Thursday at 11am, they approved it by 1pm sent invoice next morning and I called pharmacy to see if it would be sent on the Friday as I made the payment at 7am, I spoke with a nice lady who said she would keep an eye out for it but it will most likely be sent out Monday. A few hours later I got a confirmation email saying it will be dispatched on the same Friday. Nicola emailed me at 6pm saying it’s was all good to go and provided me with a tracking number. I checked the tracking this morning and my prescription was out for delivery. I just received it and again very happy with my medicine. Thanks to Nicola and all staff MaMedica for the speedy service. Under 72 hour service from them to my doorstep. Would definitely recommend. Thanks again
12 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your wonderful review. We are delighted to hear that you’ve been so happy with your medication and the service you have received. We’ll be sure to pass your kind words on to Nicola and the team. Thank you for your continued support and recommendation
Jodie was friendly and made me feel…
Jodie was friendly and made me feel comfortable and unjudged the whole process was smooth and she even took time out to explain things in great detail
11 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your lovely feedback. We are really pleased to hear that Jodie made you feel comfortable, supported and, most importantly, unjudged throughout the process.
It is wonderful to hear that everything went smoothly and that Jodie took the time to explain everything in detail and answer any questions you had.
Thank you again for taking the time to share your experience with us.
Mamedica customer support
I have recently joined Mamedica as a patient. They are incredibly efficient and I have had nothing but good experiences with them. I recently had A LOT of queries to run by to fully understand what I was doing on my end. And the customer support I got from Dave Barlow Was 10/10 and a very pleasant experience. He was detailed and prompt in his responses to me, and it left me filled with confidence going forward with this company. Would highly recommend this company if you are thinking of this form of treatment.
9 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you for your sharing your positive feedback. We are pleased that Dave Barlow answered your questions clearly and quickly, made you feel supported, and helped you feel confident about your treatment.
We appreciate your recommendation and look forward to supporting you in the future.
Yousif was very helpful good experience…
Yousif was very helpful good experience so far
9 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for taking the time to share your feedback. We are delighted to hear that Yousef was helpful and that you’ve had a good experience with us so far.
Thank you for choosing Mamedica, and we look forward to continuing to support you.
Jodie from the support team was really helpful
Jodie from the support team was really helpful and attentive, and Mamedica came back to me super quickly about my appointment and confirmed my eligibility. Their stock looks great and their prices are reasonable, and their doctors are friendly and reassuring and knowledgeable.
4 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your kind words and for sharing your experience. We are really happy to hear that Jodie was helpful and attentive, and that our team was able to get back to you quickly about your appointment and eligibility.
It is also great to hear that you are happy with our products, prices and doctors, and that you found our doctors friendly, reassuring and knowledgeable.
We really appreciate your trust in Mamedica and are so pleased that you’ve had a positive experience with us.
Thank you again for your support.
Sheer unadulterated professionalism.
8 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your kind words. We are really pleased to hear that you experienced such a high level of professionalism from our team. Your feedback means a lot to us, and we truly appreciate your support.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Start to Finish!
I had the absolute pleasure of being assisted by Nicola Wiseman from Patient Support MAMEDICA DISPENSARY, and I can honestly say their customer service was exceptional.
From the moment we began interacting, they were friendly, attentive, and genuinely committed to helping me find the best solution.
Their professionalism was evident in every step — they listened carefully to my needs, provided clear and knowledgeable answers, and went above and beyond to ensure everything was handled smoothly. What really stood out was their patience and attention to detail, making me feel valued as a customer rather than just another transaction.
It’s rare to come across someone who combines expertise, efficiency, and genuine care so effortlessly. Nicola is a true asset to the company, and I’ll happily recommend both them and the business to friends and family.
Thank you for turning what could have been a stressful process into such a positive experience!
7 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your lovely feedback and for taking the time to share your experience.
We are really happy to hear that Nicola was friendly, patient and helpful, and that she made the process easier and less stressful for you.
Your kind words mean a lot to us.
Thank you again for your support and recommendation. We are very happy to have you with us.
Recommend 👍
Just wanted to say a massive thankyou to Mamedica for a very swift easy sign up!
had my first consultation today and they approved my prescription!
thanks to Emily who I believe rang me as soon as I made the payment to sign up and helped me through the process and also to consultant Samuel Amo-Korankye for being a nice chap and understanding issues!
6 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your lovely feedback.
We are really pleased to hear that you had a smooth sign-up and a positive first consultation.
Thank you for taking the time to share your experience with us, and we wish you all the best on your treatment journey.
Took time to tick all the boxes but…
Took time to tick all the boxes but thanks to Lily all done now, thank you for your patience.
4 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you for your lovely feedback. We are so pleased to hear that Lily was able to support you and make the process easier.
Thank you for your patience, and we wish you all the best.
Nicola Wiseman from the pharmacy team…
Nicola Wiseman from the pharmacy team always sorts my issues out promptly and professionally for the last few years now always emails or rings back to confirm that everything's solved and sent deffo valuable asset to the team
Rio
2 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for taking the time to share your lovely feedback about Nicola.
We are delighted to hear that Nicola has consistently been able to resolve your queries promptly and professionally over the past few years. It is especially great to hear that she takes the time to follow up by email or phone to ensure everything has been resolved and your medication has been sent.
We truly appreciate you recognising the care and effort Nicola puts into supporting our patients.
Thank you again for your continued trust and for taking the time to let us know about your experience.
Thanks for the grate customer support…
Thanks for the grate customer support and service Nicola wiseman
2 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for your kind words and for taking the time to share your feedback.
We are delighted to hear that you have received great customer support and service from Nicola Wiseman.
Thank you again for your kind feedback and for choosing Mamedica.
Lilly was very polite and helpful in…
Lilly was very polite and helpful in getting me set up and sorted for my consultation could not fault the customer service
2 september 2026
Omdöme utan inbjudan
Svar från MAMEDICA
Thank you so much for taking the time to share your lovely feedback.
We are delighted to hear that Lilly was polite, helpful and made the process of getting you set up and ready for your consultation as smooth as possible. It is wonderful to know that you were happy with the level of customer service you received.
Thank you again for your kind words and for choosing Mamedica.
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