Maersk Group Omdömen 

Absolute clowns.

Problems time and time again. Goods defective, sometimes completely destroyed or soaked.

The drivers deliver the goods to the recipient anyway and are then at a loss as to how to deal with them.

Maersk is a total failure as a transport company.

It’s the worst!!! In order to get my package I need to schedule a delivery date, that you cannot do online or by phone, my package is only 1 hour away and it’s been there for weeks!!! You think you could just go there and pick it up but Noo!!!

I don’t even think they deserve a 1 star rating with the customer experience I encountered.
Delivery guy pretty much left my large package at the bottom of the stairs because it was too heavy to bring up. I’m 110 of woman. When I told the guy if he can help me bring it up, he pretty much said “not his problem, took the package off the dolly and to call Walmart” Walmart was more helpful then the representative that I spoke to from this company. I tried to explain to the rep from this company “as a worker, why didn’t the driver go above and beyond knowing I needed assistance?” The representative pretty much said to also call Walmart to maybe get a refund. I just wanted help bring my package up the stairs,

Lost multiple international parcels OR took insanely long to deliver 5 + weeks. We have airplanes. Nothing takes 5 weeks unless you're purposefully choosing the lowest cost route. Avoid.

I am been doing work with Mearsk line company. I get my container number is SELU4083046. I already paid the fess them for the deliver my container to my final destination. They have to arrange the driver in 48 hours. But they don’t care. Then own mistake they will make you pay ridiculous poor performance. I am giving 1 star I really hope I can go more lower down. But I am unable to go.

Absolut nicht zu empfehlen, warte seit 1 Monat auf die Rückgabe meines eingesandten defekten Gerät, Leute wenn ihr vernünftigen Kundenservice wollt kauft wo anders

EVERYTHING!!!
A real nightmare to get one container that we need for Christmas sales and due to the lack of help and common sense of the "customer service" will be delayer until after Christmas time. Never more with Maersk!! NEVER NEVER NEVER!!!

A diplomatic shipment for the Luxembourg Consulate General (BL 257786463 / UETU2981880) arrived in Oakland on Dec 8, 2025, with freight fully prepaid since Dec 3.
Maersk's internal Master/House Bill mismatch has blocked release despite multiple amendments and follow-ups from us (Africa Move), our US partner Brimar Relocation, and the client directly.
Maersk has acknowledged the error by extending demurrage, yet terminal storage charges now exceed $2,200 and continue to accrue.
We simply ask for a fair and swift resolution, including waiver of charges caused by Maersk's mistake. Disappointed so far.
1 star (for now – happy to update upon resolution)
David Vancayseele, CEO – Africa Move

This is a terrible company. I ordered a TV from California to Pennsylvania. The delivery tracking had little transparency. I would call for updates but the Philadelphia office rarely answers. When they do, they are of little help. They never call back when I leave voicemails. Once the TV arrived, it was the wrong one, so I had to schedule a return. Maersk missed the first scheduled pickup because they lacked authorization to enter my home even with me present, which made 0 sense. Once they got authorization, they missed two scheduled pickups two consecutive days without any notice. Again, my calls often go to voicemail with no call back, or if someone answers, there is always assurance things will get handled, but they do not. I still sit here with the wrong TV, delaying my refund by who knows how long.

Maersk failed to pick up my package two days in a row despite me providing the correct address and phone number.

What went wrong:

Day 1: Maersk claimed they attempted pickup and that no one was home. This is false. I have security cameras—no driver ever came.

Day 2: I was instructed to leave the package on my front doorstep for the entire pickup window. I did. No pickup, no call, no text, despite Maersk having my phone number.

After finally reaching customer service (after an unreasonably long wait), I learned Maersk had internally changed my address by adding an extra letter, creating a nonexistent address, then blamed the failed pickup on that error.

Summary:
Maersk altered my address, went to the wrong place, falsely claimed attempts, never contacted me, and wasted multiple days of my time due entirely to their own incompetence.

I cannot believe Amazon uses Maersk for pickup services. Thankfully Amazon canceled Maersk and arranged another carrier.

If you value your time or expect basic professionalism, avoid Maersk pickups.

Awful timelines. No customer service. They never got back to me. Scheduled a delivery appointment on their own when we were closed and now they won't deliver for another week. This company's incompetency is astonishing. I do not recommend.

Well I’m waiting for them to pick up items and haven’t heard anything all day. I decide to give them a call and well that was clearly a mistake. The man on the phone was rude and even hung up the phone in my face when I addressed the multiple horrible reviews the company has. Like I was calling to confirm they were still coming since they have nothing but negative reviews that are CURRENT. I’m now even more concerned that they won’t arrive to pick up my items :/.

The most useless shipping line i have ever dealt with...so unreliable and inconsistent communication. No professionalism. Not worth using their services. so so delay...

The delivery driver was rude and did not want to deliver the items to my house. He tried every way to get out of delivering it. He said he had been trying to get people to refuse their package because he wants to go home. He told me he couldn't get his truck on the hill where my house is and I told him that's ok he could walk the items (large TV's) up the hill. Miraculously the truck could then go up on my hill. Then he wanted to leave my packages outside after I helped him unload the items because he had no help. I contacted his supervisor and he didn't want to listen he really didn't care if his driver worked or not.

Unprofessional and non communicative. In future, I will cancel any/all order that is using this piece of shiit delivery service.
Folks save yourself time and $. Their drivers will NOT answer your calls.

No Service. Communication very poor to non existing. Not sure if the portal is even being monitored as there is no feedback on complaints or uploading documents or disputes. It takes more than a week for a payment to be processed. Charge late payment fees even if it is due to not receiving feedback from them with regards to invoices issued.

I wish they had 0 stars . The site update days and days later . You call nobody knows nothing . I called for 3 days straight everyone said something different. Delivery late and no one knows where my package is

My experience with Maersk’s delivery service was extremely unprofessional from start to finish. The drivers arrived two hours late, despite a scheduled noon delivery window. They were also supposed to call 30 minutes before arrival and didn't.

When the truck finally arrived without notice, the delivery team ignored my clear instructions to bring the TV discreetly through my garage. Instead, they carried my brand-new 77” LG OLED TV HALFWAY DOWN THE STREET AND WALKED PAST MY HOUSE, exposing the delivery, risking damage, and putting my privacy and safety at risk.

I had to run outside and tell them to bring it back DOWN THE STREET.

For a company handling expensive, fragile electronics, this level of disregard for communication, timeliness, and basic professionalism is unacceptable. Based on this experience — and seeing similar reviews from others — I strongly caution anyone relying on Maersk for large-item deliveries.