Maersk Group Omdömen 

I am not happy with Maersk right now. I know someone who works for them. He got the money he needs to leave the ship he is on and now they will not let him come home. I need him home ASAP. I gave him all the money I had so he can come home. They denied him today he can't come home after paying what they told him he needs to pay. Their reason is they are short on men. I find that hard to believe. I want your 3rd grade engineer Donald Wayne to come home in five days.

I don't understand the point of scheduling a drop off time and not informing me it will be late. 3 hours of my day wasted waiting for a package to show up.

Try to make an Account. Doesnt work. We wrote several Mails about an important request. Never came an answer.

Dog Ship! Unreliable and customer service is slow/inefficient.
Website tracking and scheduling is useless!

I would definitely give this company zero stars if I could. I scheduled a shipment and received a confirmation email with the shipment date and a time window of 9 AM to 12 PM. 12 PM came and went with no shipment. I called and was told they would track the driver and then place on hold for over 15 minutes. I continued to call and about 1 PM got a hold of somebody who told me that 9 AM to 12 PM was not a shipment window they offered (despite the confirmation email) and that my shipment window was 11 AM to 3 PM. Since I planned my day around my package being delivered by 12 PM I asked for a specific, shorter window as to when it would be delivered. After a brief hold she got back on the phone and told me they can confirm that my package will be delivered between “ 2:30 PM and 3:30 PM.”
I set aside my day for the delivery timeframe that I scheduled. Then was told I needed to wait an extra three hours. And then I was told it might be a 3 and a half hours.
There was no communication and the customer service is absolutely terrible. I requested that all of the companies I work with no longer use this company for any type of shipping.

Amazon uses these pricks for oversize pickup. They are dogsh*t. Got two texts and a call at 6am for a scheduled pickup between 3-6pm. Thanks yo these pricks and Amazon's terrible business practices I've stopped using them. If I could leave zero stars I would. I've also reported them federally and locally

Your driver was fantastic. He was very professional and courteous. He helped me move the shed off the driveway to the side yard. He saw I was limping and offered to move it just past the gate.
I appreciate your drivers professionalism and courtesy.
Thank him again for me.

Horrible. Always late with pick up or delivery items..like days even with a scheduled day and time.

Absolute shit service. Would rate zero stars if I could. Order an EMOTO the warehouse had made the shipping label the 29th when it arrived at customs the first was when it was supposed to ship. However for some reason Maersk local delivery office continues to delay pickup it’s currently may 12 and they still keep pushing the pickup date back another day. If you’re counting on prompt delivery using the company don’t find someone else. At this point I don’t even believe they will pick my package up. Mind you it’s a $6,000 bike

A fuir. Livraison d'un colis prévu entre le 29 avril et le 1er mai. Nous sommes le 08 mai et colis toujours en attente sur leur site logistique de Tremblay en France (a 2h de chez moi au passage). Malgrès un incident ouvert par PcComponents le 05 mai (la ou j'ai commandé mon colis) aucune reaction de la part de Maersk pas meme une reponse pour me donner de la visibilité sur la date de livraison. A cause de leur manque de professionalisme je laisse cet avis, meme si je pense que cela leur est égal au vu de l'avis générale sur cet page.

Dear Maersk Team,

BL N° 267317970
I am writing to formally complain about the extremely poor handling of my shipment and the lack of support provided by your teams.
Despite multiple follow-ups, no concrete action was taken from customer service side, and I had to personally find and contact the customs agent myself in order to resolve the issue. Without my intervention, this matter could have taken another month to be solved.

Because of this situation, I have suffered significant losses:
Expensive international phone calls costing approximately €250 per day
Considerable loss of time
Operational delays
Repeatedly explaining the same issue to different agents located in different countries, without any effective resolution

I consider the level of service provided by Maersk unacceptable and far below professional standards.
Therefore, I request:

A full review of this case
Compensation for the financial losses incurred
Cancellation/review of demurrage charges related to this delay
Escalation of this complaint to management

I expect a prompt response and a concrete resolution.

Regards

Worst shipping company to deal with. They keep adding unexpected fees and hidden charges. They won’t absorb even a $1 loss - everything is passed on to the customer.

Diese Firma ist zweieinhalb Monate nicht in der Lage, einen in Bremerhafen ankommenden Container weiter an die angegebene Adresse nach Österreich zu liefern. 55 Emails waren nötig, um den Container nach dieser Wartezeit doch noch zu erhalten. Dafür wollte man dann auch noch Lagergebühren bzw drohte sogar mit der Versteigerung, "weil er nicht in Bremerhafen abgeholt wurde". Am Ende habe ich dann festgestellt, dass der gesamte Email-Verkehr nach Indien (!) ausgelagert ist, wo man offenbar nichtmals wußte, wo Österreich ist. Aber auf der Homepage keine Kontaktdaten in Deutschland oder Österreich. Sie wissen wahrscheinlich wohl warum... Entschuldigung dafür? Fehlanzeige! Jeder sollte diese Reederei meiden! Eine einzige Frechheit!

Never had such a terrible experience with a delivery. Waiting 3 weeks for shipment. Yesterday he said attempt failed because he didn’t have the code to the gate. He was seen driving around the parking lot and never stopped. Their main office is close by. They refuse to deliver today. Did not buy from a company that uses them

Absolute garbage shipping company’s website. Tracking info states a phone call appointment was made for delivery that never happened. The website is practically broken. I tried to submit my information and the submit tab doesn’t work. Website doesn’t have a phone number I googled it and spoke with someone that gave me another phone number to call for customer service went through an automated agent that sounds like it was built 10 years ago then got sent to voicemail that was never returned

Drivers be aware! If you value your time. Do yourself a favor and avoid this company. Arrived at 6:20 am door of driver's entrance. Push ring door bell, Some odd sounding lady said put on your safe vest and return @ 7am. Return @ 6:50am Justin said door 29. Justin cut seal i back to door. Justin inform me 8am we will start offloading. 10:30am no movement. Went back to office for understanding. Now 2:15 delivery still not completed. Unacceptable behavior of employees professionalism also consideration of drivers clock. Stay away !

If I could give zero star I would. They brought a refrigerator for delivery and left saying they don’t remove the refrigerator door. They don’t have any shoe cover, they don’t have anything to bring it in and said yes, we may damage your floor- after knowing all I gave a old rug for them to work with so no damage on floor and they said they can’t remove refrigerator door. And here you go NO delivery after I wasted my all day waiting and most of my food went spoiled. Lowe’s should quit this 3rd party otherwise I don’t recommend you purchase anything from
Lowe’s, go Costco or Home Depot!

Would leave 0 stars if possible due to lack of communication and professionalism

Well I have the honor to say that this is the second time I have an extremely expensive items coming from overseas and LA. And im really happy how everything gets to me in great condition and how the workers actually behave themselves. Really professional specially Ramses.

The building at 5235 weatpoint dr, is full of white and Hispanic racist management! They have and are continuing to get rid of all Black leadership.! They continue to allow a certain staffing agency to bring in none English speaking associates! You can’t even do a counseling with an associate unless you have an interpreter on hand, which in some cases wasn’t easy to do! They continue to allow this agency to talk to the black leadership any way they see fit! The buildings Leader is Spanish, all the Directors are white now that they have gotten rid of all the black managers, they are either white or Spanish! The Sr HR rep is included in the racist behavior that goes on in this building! She encourages just as much as the White/Hispanic leadership does. Reach out to me if anyone wants to know more!!!