Made for Trade Omdömen 

Speedy response, extremely polite and professional.
Got the job sorted
Thank You Laura for your help

Experienced great service during ordering & supply of madefortrade's excellent Korniche roof lantern. Delivery of frame and glass was exactly as advised. Lantern was well wrapped, is well designed and constructed and nicely finished. The frame was easy to install and they have a very simple & effective glazing method. 100% recommended.

I made a technical enquiry about a roof light and had a response within minutes that perfectly dealt with the issue at hand . Great, friendly service .
MFT are obviously a very well managed business who employ the right people .
Thanks to Laura today .

Called MFT regarding a roof lantern installation we had question about. MFT could not have been more helpful and thorough. I got to speak to an expert who gave me great guidance on how to resolve an issue as well as taking the trouble to look at a photo and confirm other things we needed to address. Superb service.

Customer services good
Product good
Order process NOT good

Use a NO REPLY email address for order processing which is easily missed and refuse that this is a problem

We discovered that we were missing a crucial part that prevented us from installing a Korniche lantern roof.
I spoke to Tracy who efficiently arranged for the component to be delivered the very next day, much to the delight of my customer. She turned a negative into a positive. Excellent service!
Eugene @ Window Fitters Merchant, Swindon.

Would highly recommend Made for Trade (MFT), I have a roof lantern from them, and its absolutely brilliant. Unfortunately my builders didn't install the lantern properly which caused some leaking. However MFT's James McDougall was fantastic in helping me resolve this. He first did a virtual assessment of my lantern to advise me of the errors in installation and then supported me getting this resolved (finding the right person, cross checking the suggested solution etc). James also sent out some parts that the original builders had lost which I was extremely appreciative for. Since them James has also followed up to make sure all is well and his customer service has been excellent end to end. Thank you very much James and MFT.

I found from Laura in customer services to be very helpful , always found MFT to provide a good product and service ..DM Window Supplies .

We buy from MFT regularly and can’t fault the products or the service we receive.
Issues to some degree will always be encountered in any business but MFT are always quick and efficient to deal with any that may arise.
Keep up the good work!

I spoke to Laura today. Great customer service. Polite and very efficient.

We bought 2 Korniche roof lanterns and have just installed the first one. It was just as straightforward as the website video suggested. Excellent quality product. Very well designed and engineered and everything fitted together beautifully. Delivered on time, well packaged and clear instructions. Highly recommended.
Castle Building Services

I’ve fitted loads of MFT Korniche roof lanterns and recently had a water ingress issue with one. I spoke to James at MFT and they sent technician Ben to rectify the issue. Client happy so all ends well. James and Ben, their attitude was fantastic and so easy to deal with.

The best customer service I have ever received.

Had a lantern made by this firm and it is excellent. Unfortunately the fitters (not linked) had not put the correct parts on and basically taken them.

I contacted Made for trade and they sent so free replacement parts for the next day.

Later a pane of glass was broken. Within 5 minutes of emailing I was given a supplier and full spec name.

Absolutely excellent.

We placed an order with Made for Trade for four roof lanterns and spoke initially with James McDougall. We live in Guernsey so we gave Made for Trade a few problems with logistics/carriers etc but whatever we put to them each query and obstacle was handled quickly and efficiently. They have been an absolute pleasure to deal with and are always knowledgeable and helpful. The goods arrived when they said they would and the quality is superb. I travelled to the UK recently and visited their showroom and the set up and premises were really impressive and again they took time to show me around and I was more than impressed. The team were all professional, dedicated and I can't say enough about how impressed we are. Thank you again James it has been a pleasure to deal with you and we will be in touch again in the future. Best wishes Gerry and Sheena Grant (Guernsey).

Emailed MFT with a query and got a reply within 15 minutes. Excellent customer service best I’ve had for a long long time. Huge thanks to James McDougall who has sorted out my issue within minutes, whereas we are still waiting to hear back from other suppliers.
Well done MFT

One of the most fitter-friendly and best looking lantern roofs on the market.

Good price! Great customer service.

We buy bifolds and roof lanterns from Made for Trade, we find the products are excellent and packaged very well. On the rare occasion there is an issue, customer services deal with the issue quickly and smoothly.
We are very happy with the service we get from Made For Trade.

We have dealt with MFT for around 5 years now. They have always been efficient but just recently they went out of their way to help us meet the expectations of our customer. Special thanks to Mike R who made this happen. It's the little things that make the difference when dealing with a trade supplier. Thanks again.