Lyons Davidson Solicitors - Leeds Omdömen 

My case handler Priya from Leeds helped me so much explaining things along the way and always getting back to me ,she was was very caring and helpful about my deceased mother's case.many thanks Priya,keep up the good work

Good customer service Victoria Williams was easy to talk to

We had an extremely simple and seamless experience thanks to our solicitor Aneesa Asghar from Leeds Lyons Davidson solicitor.

After a slow start with other handlers, Ms Priya Patel from the Leeds office did an excellent job on resolving our insurance claim. She has worked very hard on this and I am very grateful

Pity I had to leave a 1 star rating, otherwise it would of been nil.

This solicitor was forced on upon me as it is one my car insurance obviously use. Can’t believe the poor poor level of service. They use an online portal which is next to useless, this does not allow for full explanation of situations.

They have never advised, helped, pointed me in the right direction through my RTA. I thought solicitors had a duty of care. Not no care sort it yourself attitude.
If I could of scoured another solicitor I would of.
Two years on and still ongoing misery.
Be warned!!!!!!!

(Diarise everything, if I had been advised this by Lyon’s Davidson then maybe I would not been chastised for not remembering exact dates)

Embarrassing

We would like to make special mention and thank you for Victoria Williams who provided clear, concise and complete technical and legal information and terms and conditions for our Consumer Rights dispute.
She had answered all of our questions promptly and gave favourable terms on our success rate.
Victoria made the process of the dispute, simple and easy to understand where we stood from a legal perspective and advised us of our legal rights.

Priya Patel (Leeds) handled my personal injury claim for a RTA in September 2022. Priya provided me with an excellent service, from start to finish. She gave me regular updates on my case and whenever I had any questions, her responses were always prompt and helpful. I am pleased with the final outcome and would recommend Lyons Davidson to others. Thank you for your hard work, Priya.

These are the solicitors used by my home legal expenses insurance - each time they have advised on the merits of my cases they have been wrong. Having used a different solicitor I have won my cases. A really lacklustre legal service. I will be changing my home insurance to one that uses competent solicitors. If I had taken the legal advice from Lyons Davidson I would have lost a 5 figure settlement!

Was surprised to be contacted by Lyons Davidson as I’d heard nothing from my insurers - in fact Lyons Davidson got my excess back before the letter from my insurers even arrived.
Very impressed

I would like to have been kept more advised of the claim whist is was being resolved.

When my Solicitor was changed to Lyn Edwards based in Leeds I could not fault her
She was absolutely transparent I understand everything she said and gave me the best advice keeping me informed every step of the way

A big thankyou to Priya in Leeds for the way she handled my motorbike crash.
Keeping me updated 10/10
Arranging medicals 10/10
All the way through Covid keeping me informed of any stage we was at or reply from the other side.
Would defo use the company again.

Professional service. Emails answered and responded to in a timely manner.

Firstly I vert rarely give a negative writen review but feel I have to something !
Regrettably I am also experiencing inefficiency with this firm.
Long delays in communication, lack of clear meaningful communication, on my initial case, having lost months after liability had been accepted on a personal injury claim, due to untimely follow ups.
I've been left financially compromised for over a year !
Now I unfortunately (and extremely unluckily) have a 2nd personal injury case where my communication on the customer portal is remaining unread, yet I'm receiving texts and emails requesting action that I've addressed on the customer portal, which is the only way of communication ! I'm being asked to sign a Statement of Truth when I've explained it isn't true so I can't sign it ! How basic a point of service is that as an instruction or entry point for a reputable legal establishment !
I'm concerned and feel this company is faceless and hiding behind procedures.
Lulled into a false sense of security by the plausible initial phone call, to there then being almost no one to follow through with the expected level of customer service.
It's very disappointing, and furthermore reflects for me on this firm being recommended by my insurers LV !

It seems the good reviews have a Name, the negative reviews refer to the customer portal.

Who gets a "person",I have no person centered experience with this company. Is it the luck of the draw ? Size of the case ?
I completed concur with the last but one post about being promised so much then terrible delays and inefficiency.

Very poor service. The initial contact following a no-fault accident was fair and they did swiftly arrange for a private physio company to provide a video service (the accident was January 2021 so no face to face contact).

Thereafter the service just got progressively worse with changes of staff and lengthy delays at every stage. Factual information and evidence was not reviewed by new account managers and their approach is to estimate a low value of compensation and then insist that you accept this before approaching the insurers.

It's only fair that I mention they did make a compensation payment for poor service but only following my complaint (with supporting evidence) and then an appeal against their initial response to the complaint.

Sadly, my experience has been that you have to persist to get their attention and also need to check the accuracy of their work.

a very disappointing experience - not once was contact made with me to inform me of progress - I asked for a letter to inform me of the decision and of course this was not forthcoming

All dealt with quickly and efficiently

Great communication, when I needed support it was given, really appreciate the help and now that I have received my payment too :)

Roy Parmar and Heather Kerton-Gee have persevered to obtain the best result possible in difficult opposition with difficult circumstances, and I'm very satisfied with their efforts.

Lyons Davidson Solicitors were supportive, responsive and helpful throughout the whole process. Even though the case finally didn't need to go to court, the experience was worrying and unsettling. LD answered any questions in a timely way to support us.