Lyon Lighting Omdömen 

This company had some bad reviews that looked quite personal ...but I tried them anyway and found excellent delivery and after sales service ! I have bought from them since and will again .

Avoid. Made numerous promises, no lights. After weeks of nothing, not even able to call them, I finally got my credit card company to sort out. Informed trading standards.

This was an utter shambles. If it hadn't been for a series of delivery promises I would have cancelled my order much sooner. Even involving the Managing Director made no difference. If you want the full story read on:
THE SORRY TALE:
25/09
Thank you for your order from Lyon Lighting. Your package will be shipped as soon as possible.

02/09
Thank you ever so much for your order, to update you unfortunately this Westinghouse product was linked to our stock feed with the supplier and was showing as in stock with them at the time. We were due stock of this yesterday so set the order as dispatched, unfortunately some items were missing, I have spoken to our supplier and this item will be delayed until Tuesday for delivery to yourselves 1-2 days after, for which I can't apologise enough and any inconvenience caused.

02/09
That's alright. Thanks for letting me know.

09/09
Chat Transcript:
Chat started on 09 Sep 2016, 02:44 PM (GMT+0) (02:44:09) *** Visitor 12128408 joined the chat *** (02:44:11) Sales Team: Hi, can I assist you with anything? We have a sale on today for orders over £100 please let me know if you need any assistance or discount codes. (02:48:45) Visitor 12128408: Please give me an update on delayed order 5485 (02:49:00) *** Lyon Lighting joined the chat *** (02:49:00) Lyon Lighting: hi (02:49:06) Lyon Lighting: please give me 2 mins (02:49:14) Visitor 12128408: OK (02:54:39) Visitor 12128408: Are you still there? (02:58:41) Lyon Lighting: yes (02:59:33) Visitor 12128408: OK (03:05:46) Visitor 12128408: Just to let you know I'm still waiting. (03:06:40) Lyon Lighting: ok (03:07:05) Lyon Lighting: Please expect delivery to yourself next Thursday via UPS (03:08:36) Visitor 12128408: Next Thursday! Tom Flanahan promised it for Wednesday or yesterday latest (03:09:32) Lyon Lighting: Sorry about this, please expect an email from us with an update (03:09:49) Lyon Lighting: They are extremely busy at the moment so that's why (03:10:58) Visitor 12128408: This is very annoying. I've a contractor standing by to install it. Who are "they"? (03:14:11) Lyon Lighting: The sales team (03:16:53) Visitor 12128408: What have they got to do with it? Tom F. said he'd spoken to your supplier and had a re-delivery promised for last Tuesday. (03:18:46) Lyon Lighting: I will ask Tom to contact you to confirm (03:19:57) Visitor 12128408: Yes, do that please so I can let him know what I think of this shambles. Cheerio. (03:21:36) *** Visitor 12128408 has rated the chat Bad *** (03:23:16) *** Visitor 12128408 has commented: This conversation dragged on for about 40 minutes. *** (03:23:25) *** Visitor 12128408 left the chat ***

16/09
Thursday having come and gone I phoned. It'll be with you on Monday Sir, no reason given for the delay.

21/09
It now being mid-afternoon Wednesday. I tried the chat line and got no response whatsoever after 30 minutes, tried phoning but office closed. All this time the website shows the order status as "Completed".

21/09
Chat Transcript:
Chat started on 21 Sep 2016, 03:40 PM (GMT+0) (03:40:13) *** Visitor 14900777 joined the chat *** (03:40:15) Sales Team: Hi, can I assist you with anything? We have a sale on today for orders over £100 please let me know if you need any assistance or discount codes. (03:41:56) Visitor 14900777: Did you dispatch order 000005485 today? (03:52:03) Visitor 14900777: I'm waiting. (04:07:37) Visitor 14900777: This is a total waste of my time. (04:10:14) *** Visitor 14900777 left the chat ***

21/09

Hello Tom,
I'm at my wits end. Three promised late delivery dates have now been missed and I can't get a straight story on either the chat line or the phone. First you gave an understandable reason for delay and an acceptable delivery promise, when this didn't happen I got onto the chat line on the Friday and was told delivery would be the following Thursday, reason given "Sales Team are extremely busy" - I asked what that had to do with it and referred to your email but didn't get any sense - chap said he would get you to ring me. I was 40 minutes on the line, most of it twiddling my thumbs! Thursday came and went and I phoned - it'll be with you on Monday Sir. Well, it's now late Wednesday. I tried the chat line and got no response whatsoever after 30 minutes, tried phoning but office closed. All this time your website shows the order status as "Completed".
The situation is now beyond a joke, I've got an irate wife and a contractor on hold to install the fan. If Lyon can't fulfill the order please say so and then I can go elsewhere.

22/09
Dear Valued Customer,
This is a quick update on your order you placed with us online, as you may have been aware your parcel was delayed due to a stock issue in the warehouse. I’ve had a call this morning from the suppliers to say this item is back in stock, going through quality control then we will be receiving your product into our warehouse on the 26th. Delivery to yourself will be the next working day as we are upgrading your shipping to a next working day service.
I really hope this has not caused you too much inconvenience. If I can do anything as a goodwill gesture please let me know.

22/09
Thank you for your message. However, your salutation should have been "Dear Unvalued Customer".
I was not aware of a stock issue at the warehouse, so far reasons given for non-delivery have been:
2/9: " to update you unfortunately this Westinghouse product was linked to our stock feed with the supplier and was showing as in stock with them at the time. We were due stock of this yesterday so set the order as dispatched, unfortunately some items were missing, I have spoken to our supplier and this item will be delayed until Tuesday for delivery to yourselves 1-2 days after."
9/9: "Sales Team extremely busy. It'll be with you next Thursday via UPS."
16/9: "No reason given. It'll be with you on Monday."
This is your last chance.
You ask if you can do anything. Such as? You can give me the name and e-mail address of your Customer Services Manager.

25/09
Hi,
Just checking if you have been replied to reference the below email? I’ve had a few problems with my outlook emails over the past few days and can’t see if it has been replied to?
Kind regards
William Chisholm
Managing Director

25/09
Hello William,
I do not know to which email you refer (no email below). I have not received one from yourself. My last message exchanges with your Company are: .........
Hopefully I'll get a delivery tomorrow.
Regards,
Mike Paget

29/09
Hello William,
I don't know if this update will reach you as I have had no acknowledgment of my first message. When I last wrote the situation was: "... we will be receiving your product into our warehouse on the 26th. Delivery to yourself will be the next working day as we are upgrading your shipping to a next working day service." Did it arrive - of course not. I phoned yesterday afternoon, spoke with James who said he would be getting a list of fans from the warehouse by five o'clock and would then be able to give me an update. I said O.K. then I can expect to hear from you later this afternoon. Did I get a call? Of course not. I phoned 30 minutes ago and after a long wait was told that I should receive my order in 2 - 3 days. I pointed out that it should have been on next working day delivery but was told no, it's on ordinary delivery but it's definitely on the way.
So, here we are. Order placed on 25th August and still not here. Will it arrive by Monday?, God only knows but I'm not optimistic.
It really is a shambles and reflects very badly on your Company.

29/09
This is just a quick email to confirm we have received your email and will respond shorty. We are currently experience high volumes of emails due to a backlog from our system error. Thank you for your patience.
Lyon Lighting

03/10
Hello again William,
I do hope you're reading my messages. I spent today waiting in - again - for the order that I was told on 29th Sept was definitely on the way. Did it arrive? NO. However I've just received the following message: "
"Your order #000005485 has been updated with a status of Complete. You can check the status of your order by logging into your account. If you have questions about your order, you can email us at .... Order will be delivered to you in the next 2-3 days shipped today."
I despair.

04/10
From William
Hello,
May apologies for the confusion of this order, I will look into what has happened to this order and get a delivery date for you for this fan and bulbs.
I heard nothing more from him.

07/10
Hello,
To update you on your order, there has been further delays for your item(s) please expect your order on 14th October.
I know this goes very far over the expected delivery date and I can’t apologise enough for it honestly.
If you cannot wait the time for the item(s) or have an issue with the specified date please reply to this email and I will help you as fast as I can.

07/10
CANCEL THE ORDER.
D. M. Paget

07/10
To William
It beggars belief. After waiting in - again - for two and a half days having had the email saying I-my order was shipped I've just received this:
"Hello,
To update you on your order, there has been further delays for your item(s) please expect your order on 14th October.
I know this goes very far over the expected delivery date and I can’t apologise enough for it honestly.
If you cannot wait the time for the item(s) or have an issue with the specified date please reply to this email and I will help you as fast as I can.
Best Regards,
Lyon Lighting Team"
I have replied cancelling the order.
In over fifty years of shopping I have never before experienced anything as bad as this.

12/10 11.58
Other than an auto-generated acknowledgement of receipt I have had no response to my e-mail. Please confirm that the order has been cancelled and that the cost has be refunded to me.
D. M. Paget

12/10 14.00
From PayPal
Lyon have refunded your payment.

It's been 6 weeks since I placed my order. I've been fobbed off and lied to four times, plus endless unanswered or unnavailable phone calls. Don't touch.

Ordered parts on 18th September and still not got them. Had a couple of nice emails saying they will be with you soon but still have not received them yet. Emailed them back to say no hurry as I need them by the end of November for Christmas presents but no response. Hopefully, they will come through and get the parts to me.

Good service. Product delayed but I was kept up to date. Product cheaper than elsewhere and same quality.

Don't touch this company they are not legitimate

Not received item ordered on 16 th Sept ( today is 28 th Oct)
Do not respond to emails or telephone
Avoid!!!!

11 October is the last time anyone from Lyon Lighting made a comment in reply to an adverse rating. Has anyone received their order in the past 14 days, or do we just presume they have ceased trading and try to get our money back from PayPal? Not answering emails, I'll try the various numbers for them tomorrow, but not holding my breath

After weeks of waiting, and two guaranteed delivery dates gone, this company clearly has despatch problems.

i NEVER WRITE REVIEWS BUT ANGRY AND DO NOT WANT OTHER TO EXPERIENCE THE POSITION I AND PERHAPS MANY OTHERS ARE FINDING THEMSELVES IN ( SEE OTHER REVIEWS)
Placed an order 3-4 weeks ago no sign of it arriving, phone is always diverted and cuts off.
I guess they are no longer in business SO DO NOT ORDER FROM THEM
YOU WILL BE WASTING YOUR MONEY.

I ordered a ligth fittin 1 montha ago with 2-8 day delivery

still hasn't arrived

I can't get through to the phone numbers on the website
And they have stopped answering my emails

Do not use !

I had some critical feedback regarding delivery - I had no response. The MD emailed me to ask if I had received a response - told him I had not.
No response
Then when fitting the ceiling fan, the lamp was broken. So I replied again to his email adding that - no response.
Then the motor had an odd off beat when running - mailed about that, no response.
Then I emailed to remind him I had not had any response - no response

Ordered July, no response, emailed Mr. Chisholm who promised to send when stock arrived. After numerous emails received completely wrong goods. Rang up and was promised my goods on return of wrong ones,they were in stock! Week later rang again and was promised my order, they were in stock! One of the items I had ordered arrived two weeks later with a note saying the other would follow next week( in stock?) This was two weeks ago. Tried to ring today(26th.oct.) line unobtainable so don't know why I am wasting any more time on this.
Completely unreliable, dishonest and they still have half of the money
I paid in JULY - more fool me!

It took over a month to receive a fitting that was listed as in stock, no-one bothered to contact me to see if there was an acceptable alternative.

Ordered a lamp from here over a month ago and still sitting in complete darkness as it never came. Thanks guys!:)

Order placed in August. Nothing received so far (Oct 25th). Phone is not picked up. No reply to email either.

I purchased a light from Lyon Lighting which had not arrived after 2 weeks. I contacted their customer service team who stated it was a back order issue and would be with us within the week. A month later, still no light. I requested a refund via email and was ignored. I checked their facebook page and with company house and it looked suspicious - a director both resigned in August 16 and was posing as a customer raving about good service on their facebook page. Both directors (one remaining active) are early 20's with no obvious previous experience. Something really didnt feel right so I contacted my bank. They refunded the money immediately at least, which goes to show using your credit card for an online spend is a great option!

I hope this helps people understand why it would be a terrible idea to deal with this company until you know where they stand!

HORRENDOUS. PAID IN FULL AND STILL NO PRODUCT.