Der Bikini war zu klein, obwohl ich für die europäischen Standardgrößen die richtigen Größen gewählt hatte. Ich wollte ihn umtauschen (nicht zurückgeben!), aber der Rückversand nach GB kostet per FedE... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I really don’t know what all these bad reviews are about. My delivery was super fast and to the correct address. Although at first I was sceptical about ordering swimwear online, both the bikkini and... Se mer
The bikinis are nice, but it took a very long time for them to get here. I didn’t realize they came from the UK. I needed to exchange a size and they do not pay for shipping so basically the bikinis i... Se mer
Företaget har svarat
Azienda veramente poco seria, o almeno per la mia esperienza. Mi è arrivata una mail che mi avvisava che il pacco era stato consegnato ma assolutamente nulla, ho provato a contattare via mail l’aziend... Se mer
Företagsinformation
Skrivet av företaget
Shop the latest on-trend swimwear. We offer statement bikinis and swimsuits. Free UK delivery when you spend over £95. Fast delivery worldwide.
Kontaktuppgifter
14 billetfield, TA1 3NN, Somerset, Storbritannien
- info@luxseaswimwear.com
- www.luxseaswimwear.com
2,8
Medel
105 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 57 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What is happening with my returned…
What is happening with my returned item? The item I returned was delivered to the return address 2 weeks ago and the refund has still not been processed!
26 juni 2023
Omdöme utan inbjudan
Svar från Luxsea Swimwear
Hi Ciara
We do state on our website and in our returns policy that returns take approx 7 - 10 working days to be issued once we receive them back. I have checked and your refund has been issued now.
Have a great day :)
Luxsea Swimwear
Toujours pas de nouvelle de ma…
Toujours pas de nouvelle de ma commande,
Le service ne répond pas au mails, ni même à leur page aide.
Aucun suivi,
Je ne recommande pas ce site.
Assez déçu,
4 april 2023
Omdöme utan inbjudan
Svar från Luxsea Swimwear
Hi Anais
I have checked your order and see that it was fulfilled and delivered on 8th April, shortly after you wrote this review. All customers are automatically sent a dispatch email once their order has been shipped. I would advise checking your spam folder as it could have gone in there.
I hope you are happy with your items :)
Luxsea Swimwear
Do not trust this site
Unfortunately the site is not safe.
My bikini never arrived and I have never had a refund.
I got a tracking code but it showed nothing. They replied to me that they had troubles with the shipping Company and in the end when I asked them for a refund they never replied to me. Do not trust this site.
2 mars 2023
Omdöme utan inbjudan
Svar från Luxsea Swimwear
Hi Federica
Unfortunately we had issues with a new courier we were using due to the postal strikes when we sent out your order and it could not be delivered due to an issue on their part. This is highly unusual and is not typical of the service we like to offer. You have been refunded for this order in full as it could not be fulfilled.
We are now back to using our regular couriers so this should not happen again. Thank you for your understanding and we apologise for any inconvenience caused.
Luxsea Swimwear
Careful with this company!
I had ordered a swimming costume with Express delivery (for which you have to pay more) Expected delivery 2-4 days. It arrived after 11days. By then I didn’t need it anymore and wanted to send it back. After long discussions with the customer service and after I prooved the wrong shipping method with documents I was promised to get refunded my shipping to and back from the UK. So I sent it back. I never got refunded for that. I had to pay 45Euros in total for shipping plus 35Euros for the UPS custom service. Nothing was refunded and the customer service is not replying anymore. They do not even have a phonenumber to call.
They make you pay extra by making you pay for Express delivery and then choosing UPS Standard delivery.
I CANNOT RECOMMEND!
Now this goes to a lawyer as I luckily have proof of everything (including their Email of the promised refund)
Regarding quality and look of the product: average!
2 januari 2023
Omdöme utan inbjudan
Svar från Luxsea Swimwear
Hi MIF
We are struggling to find your order details but we can assure you that we would not have sent your order with standard delivery unless there was a reason for doing so if you paid for UPS express shipping. It may have been that you live in a remote area as deemed by UPS so there was an extra surcharge to deliver to your area. We always email customers to notify them of this and then give them the option of standard or express delivery if there is an extra cost, as well as refunding them for express delivery if we do not send it with this service.
We always reply to emails and deal with issues in a timely manner. Please feel free to email us with your order number if you have still not received your order or refund and we will get this resolved for you.
Luxsea Swimwear
Detta är Trustpilot
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