LuckyVIP Omdömen 

191
TrustScore 2.5 av 5

2,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Mixed because I have won small amounts, however, this company, along with others, will disable certain games so you can't play them. (When you bet small and win big,( not a huge amount), )they will se... Se mer

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Betygsatt 1 av 5 stjärnor

This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM! They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and deci... Se mer

Betygsatt 2 av 5 stjärnor

Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hou... Se mer

Betygsatt 4 av 5 stjärnor

Lucky VIP casino games give you great returns you always end up winning more than you lose in the end may take a little while but best return casino I've come across. You can do live chat and they are... Se mer

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Företagsinformation

  1. Kasino

Om LuckyVIP

Skrivet av företaget

Here at Lucky VIP Casino we promise to treat you like the VIP you are, with fantastic customer service and access to 100s of the very best slots, table and roulette games for you to choose from and you can access them anytime, anywhere from your mobile, tablet or computer.

We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.

Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..

Kontaktuppgifter

2,3

Dålig

TrustScore 2.5 av 5

191 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,3

Alla omdömen

(191)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Enjoyed playing at lucky vip

I would like to say i did enjoy playing at lucky vip, I claimed the 100% bonus match and played on afew well know slots, like the goonies jackpot king and the original goonies and the gremlins slot, which all landed bonus rounds and free spins at some point though i would highly recommend not playing for too long a time on the site and would take breaks within your playing session :-) other than this the withdrawal time wasn't as fast as i expected, but it was reasonably quick no loner than 12hours through visa withdrawal so far. Thanks luckyvip Wildstorm82

5 januari 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi John,

Thank you for your positive review and for taking the time to review Lucky VIP!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Lucky VIP.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

A waste of time

A waste of time , took every penny ,one win of 1pound 50 pence , lost on nearly every spin , shame on you , this is not luck but a scam site .

29 december 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Mark,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

worst casinio ive ever played at

worst casinio ive ever played at. asked customer to self excluse me and they didnt ended up loosing hundreds more, very irresponsible casino they just want your money

26 december 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Ryan,

We are sorry to hear of your recent experience with us.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 4 av 5 stjärnor

Fast withdrawal process

I signed up recently and was very pleased with the wide range of games available. I am not pleased with their slots as the winning rate is quite appalling but I am happy with the design and ease of withdrawal which took less than 12 hours!.

20 december 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Kara,

Thank you for your positive review and for taking the time to review Lucky VIP!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Lucky VIP.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

AVOID AVOID AVOID!!!!!!!

0 stars if poss. I'll join the droves of people sharing their abysmal experience of the worst online casino out there. I placed a mixed bet of 50p chips on a roulette spin, the bet was accepted totalling £27, I had £3 on 20/23 split and the number came up 20; instead of receiving my £54 win, I received nothing. I immediately raised the issue with the croupier and was told that his manager was looking in to it. After hours of waiting, I emailed a complaint. I received an email promising that someone was looking in to my issue. It's now been over 2 weeks and I've heard absolutely nothing. THIS IS WITHOUT DOUBT THE WORST ONLINE CASINO. AVOID AVOID AVOID!!!

30 november 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Carl,

We are sorry to hear of your recent experience and for the time it is taking to hear back regarding your complaint.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and let us know of a convenient time to contact.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

worst casino ive ever used

worst casino ive ever used, lagging out of table games, not giving money back, scamming people out of money, bots on blackjack tables, ugly hosts, never ever use this site, the worst ive ever been on, lagged me off the roulette 6 times never got money back or bet, slots dont load, biggest scam site out there

28 november 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Harrison,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and let us know of a convenient time to contact.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 4 av 5 stjärnor

Excellent customer service from April

Excellent customer service from April. I'll change this to 5 stars, when my withdrawal has arrived. Many thanks, Andrew

9 november 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Andrew,

Thank you for your positive review and we will pass on the good feedback to April!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Lucky VIP.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

They let my 18yr old daughter deposit…

They let my 18yr old daughter deposit using my card during covid 19 then found out she was playing to much and closed her account i am a key worker did nit grant permission for her to use the card im in poverty due to being furlough just got back to work as key worker no money i demanded refund because was not me who purchased this its disgustion

22 juli 2020
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Another review

Another review, my husband played this site and a few weeks later they are asking for bank statements, payslips etc because apparently they want to see how you fund your gaming,please be careful of handing over such sensitive information seems like a scam to me

3 juli 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Natalie,

We are sorry to hear of your dissatisfaction with our verification process.

Sometimes, we do require further documentation in order to verify transactions. If you would like more information on this, please contact one of our friendly Customer Service Advisors on the link below. They will be happy to answer any queries that you may have regarding verification!

If you would like us to investigate this matter further, can you please contact our support team on the following link:https://www.luckyvip.com/support/

We look forward to hearing from you.

Kind regards,
Lucky VIP Team

Betygsatt 4 av 5 stjärnor

First time on this site and am delighted…

First time on this site and am delighted with the support that was given to me from April. Very professional and wish all other companies had staff as dedicated as April was today. Keep up the good work April and again THANK YOU.

24 juni 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Lawrencin,

Thank you for your positive review and for taking the time to review Lucky VIP!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Lucky VIP.

Kind regards,
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

This company limited my depoists…

This company limited my depoists without notice l was on a lucky winning streak then they limited my depoist their are about six sites in the same group, they dont like you winning , their trick is to let you depoist £100 play it then when you wont to dept again they stop you, so you have no chance in getting your money back. These are scam sites

24 juni 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi there,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.luckyvip.com/support/

We look forward to hearing from you.

Kind regards,
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Utter trash

Utter trash, you can tell the difference playing the slots on this site in comparison to the same slot on a different site, ridiculously low payouts, can go 100+ spins without winning anthing above your stake. Avoid this awful website at all costs, you'll come out heavily negative every session. Complete scam of a website.

10 juni 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Hal,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate this matter further, can you please contact our support team on the following link: https://www.luckyvip.com/support/

We look forward to hearing from you.

Kind regards,
Lucky VIP Team

Betygsatt 4 av 5 stjärnor

Although I didn't enjoy my experience…

Although I didn't enjoy my experience with this site I got to give dues where it is due. After being £1700 down here on my first night I hit a hot streak and ended withdrawing £8000 and to my surprise had no problems with funds being paid to me. Thanks.

Ps great customer support

7 juni 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Marcus,

Thank you for your positive review and for taking the time to review Lucky VIP!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Lucky VIP.

Kind regards,
Lucky VIP Team

Betygsatt 4 av 5 stjärnor

I had some concerns I wanted to check…

I had some concerns I wanted to check out before i decided to play on lucky VIP. The live chat was amazing both times but Thomas was out standing. He delt with my concerns not only in a professional manner but made me also feel like a customer and spoke with respect understanding what I was speaking about. I'm new to the site and so far love the lay out great selection off games and brilliant play safe options that are easy to find unlike other sites where you can not find it anywhere.

2 maj 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Lucy,

Thank you for your positive review and for taking the time to review Lucky VIP!

We are very happy to hear that you have enjoyed your experience with us and hope that you continue to enjoy playing with Lucky VIP.

Kind regards,
Lucky VIP Team

Betygsatt 2 av 5 stjärnor

Got lots of games and generally great…

Got lots of games and generally great customer service, my issue with this casino is the withdrawal times it takes 36 hours for your funds to even get processed which means they are still sitting there to be reversed.

4 april 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi David,

So many good comments on our games and the service we offer - Thank you so much for that!

We have taken note of your comment on the pending period and request you to contact us when you have a withdrawal.

I am sure that we will be able to make sure that no reversals are made.

Stay Safe

Warm Regards
LuckyVIP Team

Betygsatt 1 av 5 stjärnor

Sign up Bonus has too many rules and conditions unlike most other Casinos

I signed up to the 150% bonus but was disappointed to find out once my cash balance was used that the Bonus can only be used on a few slots and not the ones I liked or that are good to play.So I started playing these slots and immediately got a bonus round and won but it only topped up my bonus to the given amount and I lost anything extra.
I am a member of numerous on-line casinos and have never come across such a complicated bonus that seems impossible to enjoy with such restriction's and such complicated rules.

27 mars 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Mark,

Sorry to hear that your experience on LuckyVIP might not have been the best one .

We always try to make all our offers and its accompanying offers clear for all our members and to avoid any confusions.

What we suggest is to contact us prior to taking up any offers so as we can explain more about the offer and then you can make a sound decision.

We hope to see you back soon,

Stay Safe,

Warm Regards
LuckyVIP Team

Betygsatt 4 av 5 stjärnor

Thank you Thomas.

I have been assisted by lovely gentleman who's name is Thomas.
Special thanks for you Thonas, keep it up as you do now!!
very lovely service :)

18 mars 2020
Omdöme utan inbjudan
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Svar från LuckyVIP

Hi Dynamo,

Thomas will be one happy person with this comment you left for him!

We’re glad Thomas left his mark and we’ll be sure to get him a star for your appreciation.

Please come back anytime you need help.

Stay Safe!

Warm Regards
LuckyVIP Team

Betygsatt 5 av 5 stjärnor

Summer helped me very polite officiant…

Summer helped me very polite officiant and helpful a credit to your site a pay rise should appear

13 mars 2020
Omdöme utan inbjudan
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Svar från LuckyVIP

Hello Gordon!

Hope you are having a lovely Monday morning. We definitely are, after reading such lovely words for our Support Agent Summer.
We have indeed ensure that your review be well passed on to her.

Gordon, we wish you the best of luck on your favourite games, and as always, should you require any help, our friendly 24/7 Support Team is always ready to lend a hand.

Regards,
Lucky VIP Team

Betygsatt 5 av 5 stjärnor

User keen101 here.

User keen101 here.
So I’ve been using this casino for a while, I find sometimes it’s laggy, but despite that it’s got a good range of game from all different providers, and good payout/deposit system that doesn’t mess you around. Anyways, tonight fri 13th March at 00.15am, I wanted to see if I could be cheeky and ask for a loyalty goodwill bonus on live chat, I couldn’t believe the live chat was still open for a start as most other casinos shut theirs before 11pm or 1am, so that was amazing. Then the customer service provider called Nick answered, he was super efficient, polite, responded to good banter, and made sure at all times I felt I was being treated as a friend, not just a customer. Which at past midnight is not only great work, but in my opinion astonishing! I would definitely recommend this casino as I have done to friends who have signed up and said they love it. Good returns, swift and easy, and great friendly staff like Nick who are happy to help (he’s assured me he’s the only Nick too if you wish to request him) I certainly will be. Let’s get this man a raise!! Haha.

13 mars 2020
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Very good custemer service.

Very good custemer service.. lost conection 2 times and she try to gellp me anyway.. Summer is the best

10 mars 2020
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Stephan,

Your comment is very much appreciated!

Summer’s interaction with you embodies our commitment to world class customer service.

We’re so happy she brought some sunshine to your day!

We’ll give her a big tap on her back for your appreciation and hope to see you soon

Stay Safe!

Warm Regards
Lucky VIP Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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