LuckyVIP Omdömen 

191
TrustScore 2.5 av 5

2,3

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 2 av 5 stjärnor

Mixed because I have won small amounts, however, this company, along with others, will disable certain games so you can't play them. (When you bet small and win big,( not a huge amount), )they will se... Se mer

Företaget har svarat

Betygsatt 1 av 5 stjärnor

This scam of an organisation is an absolute joke. STAY WELL AWAY FROM THEM! They keep spamming your inbox and text messages with their so-called “free spins” then when you finally give in and deci... Se mer

Betygsatt 2 av 5 stjärnor

Very slow site and site tends to crash after finishing slots, and other sites pay much better on similar slots too. I don’t believe RNG is being used here. Withdrawals was quick however (within 24 hou... Se mer

Betygsatt 4 av 5 stjärnor

Lucky VIP casino games give you great returns you always end up winning more than you lose in the end may take a little while but best return casino I've come across. You can do live chat and they are... Se mer

Företaget har svarat

Företagsinformation

  1. Kasino

Om LuckyVIP

Skrivet av företaget

Here at Lucky VIP Casino we promise to treat you like the VIP you are, with fantastic customer service and access to 100s of the very best slots, table and roulette games for you to choose from and you can access them anytime, anywhere from your mobile, tablet or computer.

We offer all new players with a generous welcome offer, but the VIP treatment doesn’t end there. At Lucky VIP Casino, we will continue to reward you with amazing daily, weekly and monthly promotions.

Lucky VIP Casino is licensed and regulated in Great Britain by the Gambling Commission under account number 57924 for GB customers playing on our online sites. For customers outside of Great Britain, we licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commission under license numbers RGL 133 and RGL 134..

Kontaktuppgifter

2,3

Dålig

TrustScore 2.5 av 5

191 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har inte besvarat negativa omdömen

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

2,3

Alla omdömen

(191)

1 omdöme under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 1 av 5 stjärnor

Worse site ever been on 100% scam you…

Worse site ever been on 100% scam you will not win

21 oktober 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Paul,

Thank you for taking the time to review Lucky VIP and we're sorry for any frustration caused by our site.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.

If you would like to contact us, please do so via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Every deposit gone within minutes

Every deposit gone within minutes, no wins, bonus rounds or free spins. The website constantly crashes or can't be reached for hours, also customer service not bothered answer emails.

17 oktober 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Petra,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your recent experience with our site.

We can assure you that our games are fair and unbiased, and advanced Random Number Generators (RNG) are used to determine results, ensuring all games have a truly random outcome. In addition, our games are regularly tested and regulated by an independent authority, to ensure fairness at all times. We are in complete confidence that our games work as they should with no technical errors, unless we are provided with evidence to suggest otherwise. If you do have any evidence to show any errors or malfunctions, please do provide this for further investigation.

If you would like to contact us, please do so via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Why would my game come up session…

Why would my game come up session expired when in a bonus round very strange withdraw all winnings never play again on this site

12 oktober 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Raymond,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your recent experience.

If you would like us to investigate your gameplay for any missing winnings, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 5 av 5 stjärnor

Excellent online casino - which is rare!

Been a member since June 2021 - and indeed of one of LuckyVIP’s sister companies - and I only have good things to say.

Withdrawals have always been very quick, communication has been superb and everything has gone exactly as you’d hope from a customer/player perspective.

I must also thank Joel and Jessee for their help on Live Chat this evening and afternoon.

I thought I had mistakenly processed a withdrawal to an older card (since cancelled), but they were quick to alleviate my concerns.

Indeed, the money has since landed in my account.

Good job LuckyVIP; a lot of these other online casinos could learn a lot from you!

5 oktober 2021
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Deposit money in secs weeks to get a withdrawal

I made a withdrawal request on the 26th September today 1st October still no funds received. They then ask me for 3 months worth of bank statements and id to get a withdrawal and I have had withdrawals from them before. After I sent a the info they wanted still going round in circles. After I receive my money I will never use them again con artist. Quick to take your money in seconds but take over a week to pay out terrible company

1 oktober 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Kelvin,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your recent experience.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

This site is an insult for the name…

This site is an insult for the name Casino.They rob people without shame.Stay away from that site.They will scam you and you will lose everything.Not recommend that site.

15 augusti 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Marcin,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your recent experience.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Just closed my account worst site I…

Just closed my account worst site I have ever used you don't win EVER !!!!! AVOID

8 juli 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Char,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your recent experience.

If you would like us to investigate your concerns or to close your account, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Could someone from safer gambling…

Could someone from safer gambling please respond as I have sent all relevant info and done all the check would like to withdraw thanks EDIT to reply I have contacted yous twice daily for over a week and I have sent every possible thing filled out a safer gambling questionnaire and been totally fobbed off I had over £500 and was half way through wagering but was locked out my account when I asked could I get my withdrawal was told yes but not told it wasn’t all wavered and send 98 quid it’s an absolute scam I’ve never saw anything like it and the lies that’s told repeatedly like safer gambling will be emailing within 24 hrs to open my account ect it’s like I’m always told what I want to hear to fob me off now I’ve been told within 5 to 10 days but weird how that changed so wrong openly scamming people and no point speaking to customer service as yous keep saying yous have emailed safer gambling team and all this crap like yous will do it personally and still not one email worst site ever won’t be back I’ve played on a lot and never saw a scam site like it reviews say it all!!

30 juni 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Liam,

Thank you for taking the time to review of Lucky VIP and we're sorry to hear of the delay in withdrawing your funds.

The quickest way for you to seek support for this issue, would be to contact our Customer Service Team. You can contact our team 7 days a week either by phone between 8am and 8pm on 0800 901 2512 or via live chat between 3am and midnight using the following link: https://rank.secure.force.com/chat?cid=LuckyVIPLiveChat#/liveSupport

Alternatively, if you would like us to investigate this further for you, please do contact us via email on reviews@rank.com and include details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Bethany
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Worst site I have ever used

Worst site I have ever used. I processed for a withdrawal 4 weeks ago and still not received. There has been 40 emails back and forth with customer service and they have done nothing to get it sorted and have now started ignoring me. Absolute joke!

26 juni 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Kyle,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your recent experience and the delay in receiving your withdrawal.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Please never ever play here

Please never ever play here. It's a scam. Last week spent 400£ on one game. Didn't get free spins. Not once. Today spent 300£ - got 2 times free spins. 1st one won 8£,second one-9£.It's a joke. Must be definitely closed. Their winings- 0 %

7 juni 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi there,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your dissatisfaction with our site.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Bethany
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

shocking website misleading bonuses…

shocking website misleading bonuses dead spins on all slots games do not use this site its a scam.

27 april 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Joe,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your dissatisfaction with our site.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

the games are rigged scam of a casino…

the games are rigged scam of a casino should be closed down by the law

19 april 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Paul,

Thank you for taking the time to review Lucky VIP and we're sorry to hear of your dissatisfaction with our site.

Although we understand your concerns and frustrations regarding your game play, we can assure you that all our games are fair and unbiased.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

I don't get it

Why did you send a card saying amazon.com gift card for $20 and then go to your luckyvipmadewww.com just to be told it's bull!!!

12 april 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Diane,

We are sorry to hear of your dissatisfaction with our regarding this voucher.

If you would like us to investigate your concerns, please ask your daughter to contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 3 av 5 stjärnor

i do not play here

i do not play here, my daughter does. Its an Ok site, good wins at times, keep to low wagering when spinning can get good payouts on low wagers. People expect to win all time, that not gambling. The site been renewed recently, now keeps logging you out all time, very bad when you in middle of a game. THEY NEED TO SORT THIS OUT ITS VERY POOR SERVICE.

28 mars 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Sandy,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please ask your daughter to contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Jack
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

RIGGED RIGGED RIGGED

RIGGED RIGGED RIGGED. Do not play be warned anyone who understands slingo rainbow riches £600 at £10 a go = 60 goes you get ten spins per go = total 600 spins. Not one single feature and not a single win. It’s all sites doing this people not just this one AVOID all gaming sites they will be shut down by law soon

28 februari 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Rickal,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Lauren
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

DIRE

Chuck your money in the bin ..you might get more satisfaction than playing on this site .impossible to get a decent win let alone a bonus ..ha ha non exsistant ..STAY AWAY

20 februari 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hello,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Do not use

At the beginning I was winning some fairly good amounts, but then the wins became less and less almost to the extent of non existent. It seems to be that is sucks you in by letting you win for the first couple of days and gradually will start to take back your money. STEER CLEAR.

8 februari 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Darren,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Betygsatt 1 av 5 stjärnor

Played 100 pounds including bonus…

Played 100 pounds including bonus money. Biggest in was 7 pounds on buffalo game. Absolutely rubbish. Please please stay away.I was suckered into this by Grosvenor casinos via a link. Thought it would be worth a try. Terrible is the only way to describe this rip off site.
Don’t mind losing but a bit of hope wouldn’t go amiss. I will never return

9 januari 2021
Omdöme utan inbjudan
Logotyp för LuckyVIP

Svar från LuckyVIP

Hi Robby,

We are sorry to hear of your dissatisfaction with our website.

If you would like us to investigate your concerns, please do contact us via email on reviews@rank.com and include full details of your concerns.

We look forward to hearing from you soon.

Kind regards,

Nicole
Lucky VIP Team

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.

Läs mer om andra typer av omdömen.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

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