Was a bit apprehensive at first thinking some of the reviews criticising the RTP could have been right. Have played for 3 days now and have got 70% of my money back. Very impressed with the withdrawa... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lovell Brothers own multiple gambling sites to allow customers to spend large amounts across them. No responsible gambling policy. Every effort to extract as much money out of customers as possible. P... Se mer
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Just another scam site. Avoid at all costs all wins below stake, bonuses when active are short lived full of empty spins and don’t pay anything out. Empty spins from start to finish. Taken videos of g... Se mer
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Would give zero stars if i could. Because I was winning on small deposits they suspended my account for a play break and when that was over they said from a business decision they closed my account th... Se mer
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Företagsinformation
Skrivet av företaget
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Kontaktuppgifter
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, Storbritannien
- support@dragonbet.co.uk
- dragonbet.co.uk
2,9
Medel
398 omdömen
Har besvarat 88 % av sina negativa omdömen
Svarar vanligtvis inom 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Avoid this manupilating gambling apo
I opened a account with them, then chatted to the customer service on their app, asking them if my account is all verified and ready to deposit and withdraw, the customer service Owain said yes, it's all automatically verified, I deposited the money and started playing some live casino games, all of sudden they logged me out from the app, I tried to log back it, I git message, your account is suspended, they allowed to deposit, then they took my money. I don't recommend anyone to open an account with them,
5 maj 2026
Omdöme utan inbjudan
Impressed with speed of withdrawal on the May Bank Holiday weekend.
Was a bit apprehensive at first thinking some of the reviews criticising the RTP could have been right. Have played for 3 days now and have got 70% of my money back.
Very impressed with the withdrawal process - Experience vastly superior to some of the high street companies that I no longer use online.
3 maj 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Graeme, deep thanks for this review and thanks for your custom. Hopefully we continue to deliver better than the bigger corporations
Anthony was great support as well as…
Anthony was great support as well as Martyn and owaine always very helpful and my favourite casino and sports betting at dragonbet !good luck and all the best.
29 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Reece, we'll pass on the praise. Thanks for being a customer of ours and thanks for the review
THE MOST TRUSTED BETTING FIRM OUT THERE…
THE MOST TRUSTED BETTING FIRM OUT THERE ALL PUNTERS WANT A PROPER BOOKMAKERS THERE THE BEST KEEP THE GOOD WORK GOING BEST WISHES CHRIS
27 april 2026
Omdöme utan inbjudan
Wow just like to say I love dragon bet…
Wow just like to say I love dragon bet great staff and very sociable and quick response I spoke to Antony who lives near me he was a very very nice guy much appreciated for wonderful site and definitely recommend the site to anybody again thankyou Antony 👍👍
27 april 2026
Omdöme utan inbjudan
Lovely easy site to use some nice…
Lovely easy site to use some nice people on the chat help service
24 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Kara and thanks for being a customer of ours. We hope you have lots of luck on the site - be sure to jump on the live chat if you ever have any issues.
Great company
Great company, friendly staff, Agent called Anthony was outstanding, resolved my issues very quickly. Thanks guys
22 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Thank you for taking time to leave a review and thank you for being a customer of ours. We'll be sure to mention it to Anthony. Best of luck going forward
Best betting App
I’ve been using this company for about three years now the navigation on the app is brilliant very clear the best thing is you can always get hold of the customer service team very helpful an very very knowledgable no problem is an issue
23 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Thanks Darren, reviews like this mean a lot to us. Thanks for your continued custom - be lucky!
Had no issues untill I run across a…
Had no issues untill I run across a promo which stated if I placed a bet on the football I'd receive a free bet, which I did. I spoke to their live chat team who said it could take up to 48 hours. I again spoke to live chat who said I didn't qualify. Not quite sure why but oh well, would have put 5 stars if not for this problem. Don't think its fair.
18 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Ashley - thanks for betting with us and thanks for taking the time to leave a review.
I've just checked in with the team and although you didn't qualify they have now added the free bet (and a little extra on top) regardless. Feel free to jump on the live chat and mention this convo. They can then explain why you didn't qualify just so you have clarity going forward.
Thanks again and good luck with the free bet
The personal touch from the customer…
The personal touch from the customer service team so much better than the bigger firms who use robots, spoke to an agent who spoke about racing etc then fixed by bet mistake. Was nice to chat to a human. Thanks ☺️
21 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Cheers Oli, it's a really important part of the business that all the people who work here actually understand gambling and speak to people on a human level. Thanks again and good luck
Bonuses are very poor compared to other…
Bonuses are very poor compared to other sites, don't receive many promotional offers overall disappointing as a loyal customer
17 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Nicky, we're very disappointed you feel that way as we recognise the importance of rewarding loyalty.
In terms of sport we offer Best Odds Guaranteed, a sports loyalty club, extra place races, regular faller insurance, and inferno boosts alongside our day to day boosted odds and bet and get offers. We also always endeavour to be top odds on all Welsh sport and teams.
When it comes to casino we also offer a slots loyalty club, regular wager and get promotions and free spin drops.
Stay away from this Mickey Mouse site
Stay away from this Mickey Mouse site, and if you don't believe me, read the feedback. I can assure you I'm getting them investigated for gameplay issues; they are ignoring emails. However, I'm going legal, and I will take action. I'm not going to mess around with these idiots. When people say they're unlucky, it's not that their games have issues; they kick you out, they freeze, and all they say is there's nothing wrong. DON'T PLAY HERE AND DO WHAT I'M DOING—GET THEM INVESTIGATED!
Free spins??? You are a bunch of liars why does every other complaint say the same thing also you been sent a case reference by resolved 7th April why are you not responding???
7 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Terry,
As a company, we believe in transparency and would be happy to cooperate with any investigation.
We have also reviewed your communications with us and cannot see any messages that went unanswered. We do, however, understand your concern that there may have been connectivity issues at some point during your play.
As previously explained, these concerns were thoroughly investigated by the third-party game provider, who confirmed that the matter had been completed and that there were no missing winnings. Following this, you continued to play and also used the free spins we provided.
We are genuinely sorry that things did not go your way. As stated, we are more than willing to cooperate with any action you wish to take. Please also feel free to contact our customer service team if you would like to raise a formal complaint.
Ist impressions+update
Yet to withdraw but functionally appears a very good site and live chat were very good to answer my betting question about placing a yankee. So far so good.UPDATE. Ist withdrawal made last week and no problems and very fast payment. As a longterm gambler I never expect to win in the long term. People look for different things with different sites. I like the set up here and ease of use on the sports site ,for me a thumbs up.
10 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi David, glad to hear you enjoying the site. Please jump on the live chat if you ever have any issues. We've also dropped a free bet in your account as a welcome for you
Credit where credit is due!
Credit where credit is due!
Had a great experience using the DragonBet app, both the Sports betting and the casino games.
I won a very large sum (which helps), but to their credit... my winnings safely transferred into my account within a few hours.
Also had a couple of nice customer care emails during the process too.
Well done guys, hats off to you and good luck growing the business
🤝🫡😎
11 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Congrats on the win and thank you for the post. We hope you spend the winnings well - enjoy
Would give zero stars if i could
Would give zero stars if i could. Because I was winning on small deposits they suspended my account for a play break and when that was over they said from a business decision they closed my account these really need to fail and go bust because they are not genuine. Avoid!!
11 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Karl, we're sorry you feel this way. Without having full access to your account we can't give details on the exact reason for the business decision however, we take player safety and compliance very seriously. I'm unaware if any of the above are the reason for the closure but decisions on closure are not taken without due care and attention.
We wish the best going forward regardless.
Svar från DragonBet
Thanks Liam, appreciate it. If you ever face any issues please feel free to jump on the live chat. Be lucky
Suspended my wife’s account mid game…
Suspended my wife’s account mid game after a £40 deposit on Sunday don’t no what for ended up withdrawing the £25 back no email or anything to say why it suspended
5 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi James, If your wife would like to jump on the live chat or email customerservice@dragonbet.co.uk the team will be able to give her an account of what happened and why it happened.
Please be aware that we will only be able to discuss the account with the account holder though - this is for security and anti fraud purposes.
Honest review
Honest review!
I was looking for a new uk based site, came across dragon bet, obviously always check reviews first, sick of these foreign based sites who have no intention of paying you out etc, uploading documents etc etc.
however, deposited £30, and I guess my luck was in for a change, anyway my first withdrawal of £250 took around 30-40 mins, then I was lucky enough to withdraw around another 4 times, no problems at all money was in bank account each time around 5-15 minutes.
Haven’t used chat so can’t comment on that front, but overall my first experience with dragon bet was fine.
I have took a break for now lol, don’t want to give them any back for a while!!
8 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Mark, thanks for the review and well done on winning a few quid. Feel free to use the chat when and if you return the team we hope that you'll enjoy the service.
Enjoy spending the winnings in the mean time
Total rubbish don't use keep…
Total rubbish don't use keep restricting your bets closed my account
5 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Adrian, we pride ourselves on taking a fair bet especially when customers are being fair with us. If you'd be willing to jump on the live chat we will be able to determine why you weren't getting the bets you wanted.
just a bunch of amateurs site noddy and…
just a bunch of amateurs site noddy and decided to give them a go after seeing them advertised on sky racing but after one day they tell me my account is suspended stick with bet 365 and Paddy Power poor show
2 april 2026
Omdöme utan inbjudan
Svar från DragonBet
Hi Rab. We're very sorry you seem to have had a poor experience here. If you'd be willing to email customerservice@dragonbet.co.uk or jump on the live chat we'd love to be able to discuss your account and determine why it was suspended
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