I ordered a bag and payment was taken. I then had to reach out 2 weeks later as had heard nothing from them. Emails went unanswered so I found a phone number and messaged, they answered that with an a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As always another great buy from Love Luxe. I cannot fault the customer service and or the quality/honesty of the product description. Hands down probably the best pre loved luxury stores in the... Se mer
Företaget har svarat
Bought a shirt on the 8th Sent them email after email with no reply, Finally got In touch through WhatsApp on 15th they got back on the 17th for them to tell me the seller charged is mind!... Se mer
Very accurate description of traces of use so you’re not surprised by the state of the shoe. And when said “excellent condition” it is true. Easy contact and payment options, quick shipping. Only note... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Authentic Designer Resale
Kontaktuppgifter
redbrook road, s752rs, Barnsley, Storbritannien
- 07519361503
- Contact@loveluxe.co.uk
- www.loveluxe.co.uk
3,4
Medel
369 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 25 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Perfect
Perfect, personal, speedy service. Communication via text was great and next day on a Saturday delivery thrown in! Sign up for WhatsApp videos of your size of shoe as well - too tempting sometimes! Thank you Charlotte.
19 februari 2022
Omdöme utan inbjudan
Svar från Love Luxe
Hi Darran,
Thanks so much for the fab review- You've been drawn as the winner of our Feb 22 £100 gift voucher. Please could you contact us on contact@loveluxe.co.uk or whatsapp- 07519361503 to claim your voucher!
Thanks
Charlotte
Fantastic service, 5 star!
Fantastic service, brilliant and friendly communications. The bag I bought was amazing, exactly as described and packaged beautifully! All good!!
18 februari 2022
Omdöme utan inbjudan
I sent photos of my Gucci sunglasses
I sent photos of my Gucci sunglasses. I have worn them and they fit tiny face give. I sent them to Charlotte who claimed that they were bent and needed a new hook. Total lie. Then she put a fake description about the glasses. When I informed her she blamed on her assistant! She then sold them higher and squeezed my price I received extremely low. Disgraceful and very untrustworthy.
9 februari 2022
Omdöme utan inbjudan
Svar från Love Luxe
Hi Katie,
I can’t say I’m at all surprised by this untrue and slanderous review- I’ve dealt with you and your horrendously rude, bizarre and volatile attitude, on and off, over the last 3/4 years, until I decided enough was enough and asked you to please not contact us, buy from us or attempt to sell to us ever again.
The Gucci sunglasses you described to me as “perfect condition”, when they arrived at our office it was clear to see this was not true. They were filthy, caked in makeup, the frame screws were loose and the lenses were scratched. I contacted you to tell you that I couldn’t offer the original amount, I offered you a revised quote or the option to have the glasses returned. You said I was “mugging you off” but chose to proceed with the sale, if you weren’t happy, you should have let me to return them to you. Also, this was 4 months ago, so I find odd that you now leave a 1 star review?
I’ll also list below a few examples of your strange behaviour, so that anyone who reads this review can see the type of vindictive person you are-
• Buying a Chanel handbag and then saying I’d mis-sold it and it wasn’t fit for use as it was “too heavy for your shoulder”
• Emailing me just to tell me that you don’t like my new website design and it’s “a bit pointless”.
• Emailing me to say that you don’t think I’ve uploaded enough stock one week. (During the height of the first Covid19 lockdown)
• Sending rude and aggressive emails after you sent an enquiry on a Sunday and it wasn’t responded to immediately.
I could go on and on, I’m also happy to share these emails you sent publicly if you’d like?
To be completely honest, the last 4 months of no contact from you have been an absolute dream, and I look forward many more 😊.
Take care, and I hope in the future you can resolve your spiteful behavioural issues, learn to treat people with the respect that you yourself demand, and not feel such a need to bring people down.
Thanks,
Charlotte
Amazing quality …
First time I have purchased from Charlotte and I am really impressed with the product, service and speediness of delivery. The handbag I purchased was fantastic quality and the excellent packaging was an added bonus. Thank you so much, I will definitely be a returning customer.
6 februari 2022
Omdöme utan inbjudan
The best items and service !
I have bought from Charlotte many times sunglasses, bags , clothes everything I love the group I’m in and get so excited when an item comes in that I live it’s like Christmas ! I always receive it so quickly packaged beautifully I look forward to more purchase in the future !
3 februari 2022
Omdöme utan inbjudan
Excellent service
Excellent service. Item arrived quickly and was in perfect condition.
Will definitely be using again!
30 januari 2022
Omdöme utan inbjudan
Bought a bag from Charlotte just as…
Bought a bag from Charlotte just as described and very fast delivery. Can’t wait to use it
15 januari 2022
Omdöme utan inbjudan
Such quality items
Such quality items, as expected. Super fast delivery and great communication from the shop.
Would highly recommend and will buy from again.
Thank you
11 januari 2022
Svar från Love Luxe
Hi Melanie,
Thanks so much for the wonderful review. You have been drawn as our winner for the January £100 prizedraw and your voucher will be emailed to you now.
Thanks
Charlotte
Charlotte is very professional
Charlotte is very professional! The items I have bought from her over the years have been great quality at reduced prices and truly eye catching at the same time!
10 januari 2022
Omdöme utan inbjudan
FANTASTIC 5* EXPERIENCE
So happy with my purchase and an excellent buying experience. Friendly communication and super fast postage. Will definitely return.
7 januari 2022
Omdöme utan inbjudan
Pleased with my Louis Vuitton bag
Pleased with my Louis Vuitton bag, arrived promptly and excellent communication. Condition wasn’t as good as I’d hoped from the description but I’m still happy.
5 januari 2022
Omdöme utan inbjudan
Made an order last night came today…
Made an order last night came today amazing service from start to finish love my bracelet 😊
31 december 2021
Omdöme utan inbjudan
Let’s just say wow
Let’s just say wow! I ordered prada re edition 2005 at 4pm yesterday and received at 8:30am this morning. I am so so impressed with the quick responses and kindness from this company❤️A company full of kindness and going that extra mile just to help you. They also offer payments plans to help you out for that great gift for you. When I opened my parcel it was a great experience comes with an authentication certificate with a picture of your item, let’s just say amazing! Thank you so much love luxe I will buy again x
30 december 2021
Omdöme utan inbjudan
Preorder bag
I ordered a bag on preorder for delivery before 31st December and I received on Christmas Eve .
I am so happy !
The condition is first class .
This is my third purchase from love luxe and the service is fantastic .
Thanks so much .
24 december 2021
Excellent service and products and…
Excellent service and products are beautiful, just as described. Really happy and will be using again.
21 december 2021
Omdöme utan inbjudan
Gucci Marmont Small Camera Bag
Perfect! Condition just described, fast delivery 🙂 Will definitely use again.
18 december 2021
They came packaged so nicely!
They came packaged so nicely!! and exactly like the picture. Will defo be getting some more from them
soon!!!
18 december 2021
Omdöme utan inbjudan
I am from the US and had a great experience
I am from the US and unfamiliar with boutiques in the UK so naturally I had my hesitations. However, after receiving the product and going through the process I can say I would highly recommend this shop and will continue to keep my eye out for items I would like to purchase in the future. My shoes arrived exactly as pictured and with the box/covers. If they have something you want, don't hesitate to complete the purchase. You wont be disappointed!
16 december 2021
Beautiful shoes and a fantastic service…
Beautiful shoes and a fantastic service from Love Luxe! My shoes were with me within a couple of days of purchasing, great communication from them aswell! Would highly recommend! 🥰
12 december 2021
Omdöme utan inbjudan
Amazing service and super fast…
Amazing service and super fast delivery. Highly recommend and will definitely use in the future.
12 december 2021
Omdöme utan inbjudan
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