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London-based pre-loved luxury store, offering guaranteed authentic designer handbags at exceptional prices. Discover iconic styles from Hermès, Chanel, Dior, Louis Vuitton, Celine, and more in our ever-evolving collection. We also offer a one-on-one private showroom viewing experience by appointment. For more information or to book your visit, please contact: info@luvluxlondon.com
30D Northdown Street, N1 9BP, London, Storbritannien
3,9
16 omdömen
Har besvarat 75 % av sina negativa omdömen
Svarar vanligtvis efter mer än 1 månad
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I have just purchased my first designer bag here, it is such a warm atmosphere, ladies there really advised me well and I left really satisfied with the deal I made. Thank you!
Amazing company with genuine bags at very good below market costs, highly recommend!
Payment made on 16/2/2026 , however no update todate on the shipment.
I have purchased 2 beautiful Chanel handbags & they are both like new! I asked lots of questions relating to both bags before purchasing & and was answered & helped all the way through! I was asked with both purchases was I happy & if not I could return them, the customer service agent obviously wanted me to be happy! I am currently looking for my next bag to add to my collection and will definitely be buying from Luv Lux London! Absolutely fabulous 100% recommend 🤩
Very helpful and communicative staff and I love my bag! Will purchase again
I absolutely love my handbag, it’s beautiful and unique! The service was also good, I will definitely shop with them again
Bought a beautiful Chanel bag.. customer service was very good.. extremely helpful
I purchased a bag from this seller and now have concerns about its authenticity, so I’m in the process of having it re-authenticated. What raised red flags for me is that the seller’s name changed to luvluxlondon, which I initially assumed was a simple rebrand or the opening of a boutique. I also saw what seemed to be the same seller active on Vinted.
However, a few months later, their accounts disappeared from both Vestiaire Collective and Vinted. This was last year. Recently, I noticed what appears to be the same seller re-emerging, as the listings feature identical photography settings (same sofa/chair), suggesting it’s the same individual or business. Their new account shows many “sold” items, which could easily make buyers feel comfortable, but now I’m unsure how genuine those sales were.
They currently have a website and a London address, which looks legitimate at first glance, but the pattern of disappearing and reappearing accounts is concerning. I also recognized one of the reviewer names here from someone I previously communicated with, which makes me question whether some reviews may be self-submitted.
I truly hope my concerns turn out to be unfounded, but I wanted to share my experience so that other buyers can proceed with caution and do their due diligence.
Svar från Luvluxlondon
Hi,
We must make our position very clear. Selling counterfeit goods in the UK is a criminal offence. If we were selling fake items, you would be fully entitled to take legal action against us. We operate openly as a registered UK company, with a physical London office and a verifiable trading history. Under no circumstances would we jeopardise our business by engaging in illegal activity.
Equally, publicly stating or implying that a genuine item is counterfeit without evidence is a serious matter. If you continue to publish such claims without proof, we formally request that you provide your full legal name and supporting evidence. Please note that we reserve the right to take legal action to protect our reputation against defamatory statements.
It is also important to clarify that many of our customers have raised similar questions in the past. In those cases, they proceeded in a responsible and objective manner by sending their items to authoritative authentication institutions, such as Selfridges. The results consistently confirmed authenticity, and only then did they proceed with payment. This is the correct and professional way to address concerns.
If you genuinely have doubts, we do not understand why you would choose to post unverified public comments instead of arranging authentication with us. If our goods were not authentic, it would simply be impossible for this business to operate openly and continuously within the UK market and maintain a boutique in Bond Street.
Once again, we invite you to handle this matter factually rather than emotionally. If you have concerns, authentication — not speculation — is the correct course of action. You are welcome to contact us by email and visit our office with the bag and the original purchase records. We will gladly accompany you to an independent, authorised authentication institution.
We offer a triple-compensation authenticity guarantee, and in over ten years of operation across multiple countries, such a case has never occurred. We also operate from a prime central London location, maintain a physical boutique, and hold inventory valued at several hundred thousand pounds. It would be neither logical nor credible for a business operating at this level to risk its reputation, premises and long-term viability over a single counterfeit item.
At present, we are still unclear which specific bag you are referring to. Please let us know which item you purchased so we can address this matter accurately.
If the item is confirmed genuine, we expect this comment to be removed immediately. Reviews and public statements carry significant weight for a small, growing business, and unfounded allegations cause real and disproportionate harm.
We strongly advise against making accusations based on assumption.
Verification — not speculation — is the appropriate solution.
Sincerely,
LUV LUX LONDON
Such a lovely experience and beautiful bag that looks like new - thank you so much ladies I’ll see you soon x
Gorgeous bags. Always new or like new. Customer service is second to none. I recommend this brand to all my family and friends and cannot wait to purchase my next bag.
Beautiful pre-loved bag. Authenticated. Very happy with this company - please don't mistake it with another company. This company only sells luxury pre-loved bags.
Very good customer service and fast delivery. Item was as described. V happy overall
Scam. They don’t refund money. They close brands and reopen under new names to dupe new customers.
Svar från Luvluxlondon
Thank you for your message. We just wanted to clarify that we are a pre-loved luxury handbag boutique, and we have never sold any socks, trousers, T-shirts, shirts, or other textile products.
We’ve recently received several calls, messages and even emails requesting refunds for such items, which appear to be related to another company. It seems many customers may have purchased from a different website with a similar name — LUVLUX — which is not based in London and is known for poor after-sales service.
We believe your review may have been left for the wrong business.
Would you mind kindly checking your order and updating the review if appropriate? We would truly appreciate it.
Thank you so much for your understanding.
Warm regards,
LUV LUX LONDON
Bought shirts and returned no communication and still no refund. Significant amount of time passed. AVOID. AWFUL
Svar från Luvluxlondon
hank you for your message. We just wanted to clarify that we are a pre-loved luxury handbag boutique, and we have never sold any socks, trousers, T-shirts, shirts, or other textile products.
We’ve recently received several calls, messages and even emails requesting refunds for such items, which appear to be related to another company. It seems many customers may have purchased from a different website with a similar name — LUVLUX — which is not based in London and is known for poor after-sales service.
We believe your review may have been left for the wrong business.
Would you mind kindly checking your order and updating the review if appropriate? We would truly appreciate it.
Warm regards,
LUV LUX LONDON
Fantastic experience shopping with this store! The bag I received was absolutely beautiful and exactly as described. It even passed all authenticity checks without issue, which gave me real peace of mind. Communication was smooth and professional, and this is clearly someone who takes customer service seriously. I’ve already come back for a second purchase — highly recommended!
Absolutely thrilled with my purchase from LUV LUX LONDON! The Chanel bag arrived in pristine condition — exactly as described, if not better. It’s clear that they take great care in selecting and authenticating their pieces. Communication was smooth and professional throughout, and the packaging was secure and elegant. Highly recommend for anyone looking for trusted, high-quality pre-loved luxury.
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