London Man Van | LMV REMOVALS LTD Omdömen 

1 246
•
TrustScore 4 av 5

4,1

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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

LMV Transport offerred a bespoke move service to collect a large amount of belongings from my friend from one corner of London and to drop them to me on complete other side, at short notice and with... Se mer

Betygsatt 5 av 5 stjärnor

Really great experience. I actually booked a van that was too small for my belongings, but the movers did absolutely everything they could to find spaces for them to fit, whilst keeping my items saf... Se mer

Betygsatt 1 av 5 stjärnor

I dont think I have ever had a worse experience. After agreeing a price giving exact details of pick up, drop off and amount of box’s needing picking up, also having someone at pick up and deliv... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

We used London Van Man twice for an event in London – they were fantastic! Very easy to select/arrange collection times. Drove straight to the venue so no delays. Brought straps etc so all our kit... Se mer

Företaget har svarat

Företagsinformation

  1. Flyttfirma
  2. också i
  3. Flytt- och förvaringstjänst
  4. Fraktbolag
  5. Transporttjänst

Skrivet av företaget

London Man Van t/a LMV REMOVALS LTD offers professional Man with a Van, Removals Services in London. We provide Local and Nationwide Moves from or to London. GET Instant Quote and Book Online. Use PromoCode - SALE-TRUST


Kontaktuppgifter

4,1

Bra

TrustScore 4 av 5

1 tn omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 37 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,1

Alla omdömen

(1 246)

50 omdömen under de senaste 12 månaderna

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Betygsatt 1 av 5 stjärnor

Accident waiting to happen

Appalling driving on A40 Weds 7th December swerved lanes nearly causing an accident sped off towards Acton. Imagine how they really deal with your stuff. Aggressive and poor driving on a dark evening is dangerous to you others and your customers. Avoid.

7 december 2022
Omdöme utan inbjudan
Logotyp för London Man Van | LMV REMOVALS LTD

Svar från London Man Van | LMV REMOVALS LTD

We’re very sorry to hear about your experience and take your feedback extremely seriously. The behaviour you described is unacceptable and does not reflect the standards we maintain at London Man Van. Safety on the road is our top priority, both for our drivers and for others.
We will investigate this incident internally and take the necessary steps to ensure it is addressed appropriately. Thank you for bringing this to our attention — your report helps us maintain accountability and improve our service.
— The London Man Van Team

Betygsatt 4 av 5 stjärnor

Marcin was very helpful

Marcin was very helpful on the move and really appreciated him. What wasn't made clear enough by the company was that by hiring 1 man you are not getting a removalist, just a driver. After some exchange it was agreed that he would help after all. His help was much appreciated and he was a friendly and very efficient man. Ensure you always book 2 men if you need help, even if you have 1 person your end.

15 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Amazing service throughout!

Marcin was quite friendly and went out of his way to make sure that our items were loaded in a timely matter. Our flat is on the second floor and in spite of having multiple small items that they had load to the van (that was parked on the other side of the road. I do live on a high street) he maintained a sense of humour and professionalism. Definitely recommend!

11 november 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Office Move - Great Job!

I moved from one office building in London to another in the City. Marcin is extremely helpful, quick and efficient. Nothing was too much trouble. Marcin turned up on time as requested and if I ever need to move again, I will be using LMV again. Great job Marcin!

31 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Highly recommend

Marcin was great, prompt arrival, quickly got all my stuff loaded and over to the new place in plenty of time. It was easy to get a quote with a competitive price and good communication, would definitely recommend.

30 oktober 2022
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Great Service

Have used these guys before. Great service from end to end. Guys arrived on time and efficiently moved my stuff. Would throughly recommend.

27 oktober 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

I recently had a horrible experience…

I recently had a horrible experience using the London Man-Van. First, the booking system did not work properly. I tried booking a medium van and the website showed full availability for the selected date and time. I pre-paid and the booking was confirmed and afterwards got cancelled. I attempted re-booking for alternative dates and times and the same problem occurred over 10 times. I had to call the team and found out that they did not have the medium van available for that date and time so I need to book a large van. After attempting to book that (again shown as available on the website), my booking again got cancelled for the same reason and I was told I need to pay more to book an extra large van (which I know regret doing as the problems continued on the day). I estimated that the van driver and my partner will need 15 min to load and unload the van. The loading took 15 min with the van driver doing less than half of the work and mostly supporting with keeping doors open and holding the lift. I also estimated the drive between my old flat and my new flat will take 30 min as per GPS estimates. I took a taxi to get to my new flat first and there was not traffic so I got there for 20 minutes. The van driver got there after over an hour and 10 minutes even though he left shortly after me (when that happened I checked the traffic on my phone as I found that extremely odd and there was no traffic still). When he started unloading my belongings he was even less helpful than at the beginning and again my partner carried most of the things. He kept on saying he needs to be paid extra for the extra time the process took, even though he was just lingering around holding doors and not carrying most of the items. In the end, I had to tell him I no longer need his help as he was just standing there not contributing (my partner had to carry my desk - the only large item - all by himself), whilst I was being reminded I need to pay for the extra half hour (which he lost under suspicious circumstances during the drive - or perhaps the other half hour when he was just standing around). Initially he told me I need to pay £20 for the extra half hour. When I paid that he asked me to pay £20 more on top of that. I said I want a detailed breakdown of what the charges include as that is unacceptable and becoming very suspicious. He called his boss whilst walking around my new flat with shoes on but there was no connection. I asked whether he could leave and send me an online receipt as I want to start unpacking and settling in but he refused to go until his colleague got on the phone with me. The colleague was extremely rude when I asked for a breakdown of the costs and started raising his voice at me. At that point I decided to pay and be done with it. I definitely do not recommend this service to anyone, it is clearly designed to rip you off and the team are doing everything within their power to do things slowly and delay you so that they can get paid more.

1 september 2022
Omdöme utan inbjudan
Logotyp för London Man Van | LMV REMOVALS LTD

Svar från London Man Van | LMV REMOVALS LTD

Dear Ms Krasimirova,
We are truly sorry to hear about your negative experience and the multiple issues you faced, both during the booking process and on moving day. This is certainly not the level of service or professionalism we aim to deliver at London Man Van.
We apologise for the booking system errors that caused repeated cancellations — we understand how frustrating that must have been. We are already reviewing our online availability system to prevent such problems from occurring in the future.
Regarding the moving day, we are deeply concerned by your description of the driver’s conduct, delays, and the lack of assistance you received. This does not reflect our service standards, and we will be conducting a full internal investigation to address this matter appropriately.
We also apologise for any unprofessional communication you experienced when discussing the additional charge. Transparency and respect toward our customers are core values we take seriously, and we regret that this was not reflected in your case.
Thank you for bringing these concerns to our attention. Your feedback helps us identify where improvements are needed, and we will ensure the issues you described are addressed immediately.
— The London Man Van Team

Betygsatt 4 av 5 stjärnor

excellent value for money

Delayed arrival, but despite this, the service delivered was excellent.
The two workers were efficient, customer friendly, and flexible.
The service was excellent value for money considering the cost.

23 augusti 2022
Omdöme utan inbjudan
Betygsatt 1 av 5 stjärnor

Horrible

Horrible, my driver/mover was supposed to be here 12:30pm today. I’ve been waiting for an hour and no phone no message, I keep calling the company no one answers the phone.

More on this booking:
Someone named CJ then called me at about 1:50pm and said they driver was delayed by the previous customers (but why no one contacted me earlier?). CJ said the driver would be here at 3pm the latest but it’s 3:07pm now and I’m still waiting! No sign of the driver, nor CJ replied my messages. This company is crap in its operation and very unprofessional in my opinion! If you can’t do it don’t say you can! Could I get a refund in such a situation? It’s causing me and my friend waiting on the other side a lot of trouble. We have to reschedule everything. When I asked CJ if we could push back to later tonight. He said they did not have driver tonight. I’m sure the driver/company would want to fix their mistakes if they are willing.

14 augusti 2022
Omdöme utan inbjudan
Logotyp för London Man Van | LMV REMOVALS LTD

Svar från London Man Van | LMV REMOVALS LTD

Dear Ida,
We sincerely apologise for the delay and lack of communication you experienced during your booking. This is not the level of professionalism or reliability that we strive to provide at London Man Van. We fully understand how frustrating it must have been to wait without updates and how this disrupted your plans.
The situation you described falls far below our service standards, and we are reviewing it internally to ensure it does not happen again. We also apologise for the inconvenience caused by the lack of response from our team and the poor coordination around the driver’s delay.
Please rest assured that we are committed to resolving this matter for you promptly and fairly. We deeply regret the inconvenience caused and appreciate you bringing this to our attention.
— The London Man Van Team

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