Liwisi Omdömen 

This is my first time purchase from Liwisi website. I am very satisfied with their customer service. The item bought not fitted to my size and they willing to refund 30%. I will continue to do shopping here again

I rated it 2 stars because they replied to my emails. The last person being Evelyn.

But sad to say the product is sub-quality. The sewing isn't neat but has creases along the hemline . The crew collar isn't symmetrical too. How do you expect to wear such a badly made garment? And the price isn't cheap! Very disappointing.

I'm waiting for the second item. I ordered at the same time but it was shipped differently. I hope the second piece which is even more expensive, is presentable.

The fotos look fantastically great but in reality it is below par. It isn't any Japanese-made but from a sub- standard factory in China. This is misrepresentation of information. It is deception.

They don't have ready stock in their shop. They do drop shipping and there's no way you could track for the items. You don't even know which shipping company they use. And all efforts to track were in vain.

I hope to get a refund ! No matter what this will be the first and last time I will purchase from them.

28/11/24
REPLY TO ANNIE'S RESPONSE
Dear Annie,
I've written an email today, with attached fotos to your company email. The order number is #L68162.

I hope you'll look into this matter.

Thank you.
MsTan Lay Heong

I placed two orders l. One on 18 and one on 19 Nov. I received the 2 confirmations emails for both orders. For the. Order placed on 18 Nov got a shipment email and tracking number. But the tracking number cannot be used to check the status of the delivery. For the order placed on 19 November, no shipping confirmation and I cannot find my order in the shop app after log in. I sent inquiry email to check but no response.

I placed an order from Liwisi , expecting the price to be in CAD as there was no indication of USD pricing. After checkout, I discovered I was charged in USD, significantly increasing the total cost.

The lack of transparency regarding currency has left me disappointed. I contacted the seller but did not receive a satisfactory resolution.

I am writing to express my dissatisfaction with the delivery process for my recent order. While I understand delays can happen, the lack of proactive support and accurate tracking information made this experience unnecessarily difficult.

Despite reaching out to your customer service, I was only provided a tracking number and left to navigate the situation with Aramex on my own. Contacting Aramex was time-consuming, requiring extended wait times and unclear tracking updates. Ultimately, I had to pick up my package directly from their depot, which is far from the seamless service I expected.

I believe that, as a retailer, it is your responsibility to ensure the delivery process is handled smoothly, or at least to assist more actively when issues arise.

I hope you take this feedback into account to improve future customer experiences.

My purchases were all true to size, same quality as shown in photos and really affordable. Shout out to Evelyn who was very helpful and patient replying to my queries. Will definitely order again😊

This company is totally fake, I want to return my clothes as it won’t fit or the quality is too bad, it said on the website I can return but in the end. They gave me a China address to return which is impossible to do due to custom. I found a friend who was going to China to take the clothes and return but they never refund. So this company has poor quality mislead customer as Japanese company and never refund even you sent pictures with all the legitimate reasons!

This shop falsely presents itself as a Japanese store, but it isn’t. The clothes are of poor quality, most likely sourced from Taobao. Highly disappointed.

This is my first time to buy from this website, the clothes looks nice and classy to me. I love it.

I love the classy design of their products and how timeless they look.
Service is also one of their advantages.
I will recommend this brand to the people I know.

The quality of the items I purchased exceeded my expectations, and I'm thoroughly satisfied with my experiences. I look forward to shopping again with Liwisi and will definitely recommend to my friends and family. Thanks for making my shopping experience so delightful!

Never believe or purchase the product from Facebook advertising, all cheating and fake reviews. When you thought it’s from Japan should be good quality but it was a joke. Dispatch from China, disgusting quality, reject refund, waste money and time. I paid an expensive lesson and disappointed.
Please don’t trust someone who mentioned the clothes in gxxx quality, all the clothes shown on website not the same quality when I received.

Very happy with all the pieces I received, from a lovely jacket to a knit jumper and co ord,thankyou

Good after-sales services, responds are very quickly. The goods are exactly the same as the descriptions and photos on the website. Will order again

Styling of Products are nice. Liwisi is a very responsible supplier with a very good manner of after sales services.
Appreciate their effort on my purchase.
I will purchase again.

I do like the clothes design and quality.

First time buying from this website and so far the items were delivered earlier than scheduled. The tags are from Liwisi with Japanese wordings…quality of materials looks good. Designs are as per website. Hopefully they will still look good after washing.

Will definitely buy more (hopefully will be of same quality) if the quality remains good after washing.

I have been a regular customer and recently I received my new dress but the size is not right. I requested for exchange but Evelyn explained it's not cost effective logistically wise and offered me a discount. Glad it work out well for both parties. Quick response and quick refund. Good customer service.

Rapid reply and customer service is highly appreciated.

Great product and great customer service.
I like their clothes and their designs quality is excellent too. This is my third time ordering from this website.