Extremely personable and efficient. You actually get to talk to a human on the other end of the phone. No waiting. Friendly helpful staff. Great broadband.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Thomas Huban from company Lightnet called today to help us with issues we thought we were having with internet.Our issues were failures on our part to link up properly on devices. He couldnt have been... Se mer
Företaget har svarat
I've used lightnet for over 10 years. They are faultless in their service. We are a household of college students, teens and juniors so the demand for internet connection is huge. We can all clearly r... Se mer
Företaget har svarat
Very clear pricing and first rate communications. The instalment and set up process was very smooth. We have has the service for over 2 years now and it has been very reliable with little or no late... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
High speed fixed Broadband in Galway & Clare and Fibre broadband nationwide! Lightnet are a NBI retailer of Fibre To The Home Gigabit Fibre. Check our latest Broadband deals or Call 091 395804.
Kontaktuppgifter
Eastpoint Business Park, H62 YE28, Loughrea, Irland
- 091395804
- sales@lightnet.ie
- www.lightnet.ie
4,8
Utmärkt
596 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
NO SERVICE FOR 6 WEEKS
Staying in Connemara and there is NO service. Lines have been down since heavy snow SIX WEEKS AGO. Disgraceful.
30 december 2024
Omdöme utan inbjudan
Great broadband provider
Great broadband provider. Customer service is 2 nd to none.
23 oktober 2024
Omdöme utan inbjudan
Awful internet speed
download speed averaging at about 5mbps WITH an ethernet cable connecting me to the Internet. For reference, my grandmother has average vodafone wifi and gets around 40mbps download speed. shocking.
2 november 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Mike, I am so sorry we have disappointed you. Your service seems to be experiencing a problem, though. Please email us at support@lightnet.ie. We can then have a look and see what can be done to get you better speeds.
Strongly recommend Lightnet
Strongly recommend Lightnet as their level of customer service is exceptional. I had switched from Lightnet to Eir based on better speeds and prices that were offered. However, their customer service is shocking. I have since switched back to Lightnet as they really value their customers and are great to deal with.
19 juli 2024
Omdöme utan inbjudan
Svar från Lightnet
Thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Svar från Lightnet
Hi Sandra,
Thank you for your 5 star rating, very much appreciated.
Lightnet
Got call back almost instantly after…
Got call back almost instantly after calling, very efficient and easy to deal with. All sorted in minutes, well done, never a problem though
19 juni 2024
Omdöme utan inbjudan
Svar från Lightnet
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers!
Lightnet
Solved so updated based on my 5 year experience with them
I am 5 years with them and never got anything at all towards router I had to buy everything now I got fibre broadband and the never informed me with the right router I can have 1 G as a speed there router is only providing barely 200 MB and now they telling me I cannot quit because they installed it they did nothing NBI installed and when asked the technician about the speed he said I have to talk to Lightnet!!!! I Write now were ever I can reviews that other people are not getting fouls Sky offer new gear and 1000 mb for 40 euro a month and not 200 old gear and 55 euros!!!!!!!!!
It was solved and based on my past experience I have changed my rating before this they were excellent and reliable thanks
26 april 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Andrea,
We are sorry that you feel you had a bad experience with us.
We appreciate your feedback. While we understand you have chosen to leave our service, we are committed to addressing these issues.
Thanks Lightnet
They throttle you despite claiming to…
They throttle you despite claiming to be unlimited. Horrible company. No loyalty for long standing customers.Stay away,
21 april 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Darran,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with our service.
We understand your concerns and want to clarify that our intention is to provide the best possible service to all of our customers, our goal is to ensure fair usage for everyone, and we are constantly working to improve our services. Thank you again for your feedback.
Lightnet
Charge you whether your WiFi works or not.
I am a lighnet customer for yrs, but lately my WiFi lost signal, was on a Friday and Bank Holiday weekend,So said it would be Tuesday before an engineer would be out, End result was Tues week before my WiFi was back up on 12 days later because their was a break somewhere along the line down the road, And they said they will still be charging me the full amount when payment is due, I received an email today to tell me the verdict. Not good enough and not happy with that.
15 mars 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Mark,
We are sorry you have had this experience. It can be complex managing repair timelines as there is a third party involved, but we will arrange to get this reviewed for you and we will be in contact.
Thanks Lightnet
Good Service in my area
I did have a query outstanding with Lightnet but in fairness it has since been resolved and I am happy with the response. I cannot fault them on any other issue and would be happy to recommend them in my locality as we get good service provision from them.
13 november 2023
Omdöme utan inbjudan
Svar från Lightnet
Hi Maire,
Thank you for your updated review.
Lightnet
Great Support
I've been with lighnet for ages now and never had a problem however one day last week the internet just wouldn't work correctly so I rang them that afternoon it was fixed asap! Great service! Friendly company would recommend!
29 februari 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Siobhan, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Fantastic Service & Staff!
We have been with Lightnet for over 10 years. We have never experienced any issues with the service. Even when we had issues with our router they couldn’t do enough to help. We are delighted with their service, support and friendly staff. Always available and happy to give advice. Thank you Lightnet!!!
3 mars 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Dermot, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Great services
1 mars 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Martin, we are incredibly grateful that you took the time out to leave us a 5-Star review.
Great service
Love that lightnet give up to date information on any disruption to the service (thunder and lightning issues!) They are very fast in restoring the issues. WiFi is excellent. Many thanks
1 mars 2024
Omdöme utan inbjudan
Svar från Lightnet
Thank you so much for your 5-star review! We will share this with the Broadband team to let them know to keep up the amazing work.
A great, reliable, high speed service.
Great, reliable service. The consistently high speed of my broadband makes working from home a pleasure. Excellent communications, with prior notice of potential disruption and excellent, swift responses to queries and questions.
29 februari 2024
Omdöme utan inbjudan
Svar från Lightnet
Hello, thank you for taking the time to provide a rating, your opinion is valued greatly, and it helps us maintain an excellent standard of service to our customers.
Very clear pricing and first rate…
Very clear pricing and first rate communications. The instalment and set up process was very smooth. We have has the service for over 2 years now and it has been very reliable with little or no latency. Additionally, the cost has not increased (unlike many other providers who annually hike their prices) in the period. We have recommended to local friends
29 februari 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Shane, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Svar från Lightnet
Hi Elaine, we are so grateful for your 5-star review. Thanks for sharing your rating with us.
Very happy customer for years
I have been a very happy customer with Lightnet for many years. Very reliable and I am happy with my connection speed. Thank you!
28 februari 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Charles, we're happy to see that you had a 5-Star experience. Thanks for sharing.
Fantastic company to deal with
Fantastic company to deal with, excellent service and very friendly and professional staff, with Lightnet for years now, can not see myself moving to any other provider.
29 februari 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi Paul, thank you so much for your 5-star review! We will share this with the Broadband team to let them know to keep up the amazing work.
Great speed
Great service. Only giving 4 because we live on an island and it can take a long time to get an engineer out if there's a problem on site
2 februari 2024
Omdöme utan inbjudan
Svar från Lightnet
Hi, we are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.