Superb service, helpful and knowledgeable. Made the purchase a pleasure. Picking up the bike, the guys took the time to set up and explain all the workings of the bike, constantly pleasant and profes... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Travelling from Stonehaven to Cambridge on a charity ride when tyres gave out. Found Leisure Lakes Stockton as the closest place and they couldnt have been more helpful. Fixed the issue and checked th... Se mer
I have been to Stockton on Tees branch on numerous visits. All the members of staff are really helpful and knowledgeable. Would highly recommend anyone to visit the store . This is my go to local b... Se mer
Cannot recommend the team at Stockton Go Outdoors enough. Attentive and thorough, they did a brilliant job of servicing my bike. The booking was prompt, and had my bike back on the same day. Looks an... Se mer
Företagsinformation
Skrivet av företaget
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Skrivet av företaget
- Family run since '81!
- With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £75 & get FREE Delivery!*
Kontaktuppgifter
GO Outdoors Aintree Road, TS18 2QQ, Stockton-on-Tees, England, Storbritannien
- 01642 917888
4,0
Bra
31 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 81 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Superb service
Superb service, helpful and knowledgeable. Made the purchase a pleasure. Picking up the bike, the guys took the time to set up and explain all the workings of the bike, constantly pleasant and professional throughout. Would definitely recommend!
11 augusti 2026
Omdöme utan inbjudan
Great service from an amazing bunch of…
Great service from an amazing bunch of lads at leisure lakes Stockton . Always go above and beyond to help 👍
20 juni 2026
Omdöme utan inbjudan
Bike was transported to store but no…
Bike was transported to store but no contact to say it was ready to collect - I had to ring
When I did collect bike basically just handed over - no info no discussion nothing
27 maj 2026
The 2 lads in your Stockton store very…
The 2 lads in your Stockton store very noligable an helpful
6 april 2026
Always good service from the staff.
Always good service from the staff.
Paul is a good manager
2 april 2026
General visit
I have been to Stockton on Tees branch on numerous visits.
All the members of staff are really helpful and knowledgeable.
Would highly recommend anyone to visit the store .
This is my go to local bike shop and I will be there again without hesitation.
18 april 2026
Omdöme utan inbjudan
THINK TWICE
Ordered a bike for my grandsons birthday 2 weeks in advance and rang twice beforehand to make sure the bike would be ready and paid someone to drive down the country to pick it up and they did not have it. Absolutely disgusting and heartbreaking they totally messed my grandsons birthday up then promising to deliver it the next day only to break that promise as well as they could not deliver it so was an absolute farse from beginning to end. Never again
29 mars 2026
Svar från Leisure Lakes Bikes - Stockton-on-Tees
Dear May Clews,
I am writing to sincerely apologize for the experience you had with your recent bike order. We understand how important this birthday gift was and deeply regret that we let you and your grandson down.
The delay was caused by a combination of the Bank Holiday weekend and a logistics issue that pushed back our delivery van's schedule. While we wanted to deliver the bike to you immediately the following day, we unfortunately did not have a business vehicle available to complete the trip.
We have issued a partial refund to your original payment method as a gesture of goodwill for the inconvenience and the additional travel costs you incurred.
We appreciate your feedback and are using this situation to improve our delivery coordination moving forward.
Best regards,
Will
Great service
Travelling from Stonehaven to Cambridge on a charity ride when tyres gave out. Found Leisure Lakes Stockton as the closest place and they couldnt have been more helpful. Fixed the issue and checked the bike over, all late in the day. Couldn’t have asked for better customer service.
30 mars 2026
Omdöme utan inbjudan
the order arrived when it was expected
the order arrived when it was expected. No problems at all.
22 januari 2026
Found item I needed online and picked…
Found item I needed online and picked up from your shop in Stockton
25 november 2025
Catalogue of errors!
Bought an item online for instore pick up. Got receipt stating item ready for collection, on Sunday 22nd Nov travelled to collect buy item not in store as stated. Staff in store apologised and organised to send item in a few days max. Another full week went by so phoned store. Item was there with sticker on to be posted but hadn't been dispatched. Item sent by DPd next day. Received on 6th December. PS it was also a different size to the order!
23 november 2025
Svar från Leisure Lakes Bikes - Stockton-on-Tees
Hey Peter Thank you for your candid review.
We appreciate you taking the time to share your experience, as it allows us to identify where we need to improve.
We truly hold our hands up and admit that based on your feedback, we could have done better. Providing excellent products and service is our highest priority, and we are disappointed that we fell short of that standard in this instance. We are actively reviewing the issues you raised to ensure they are addressed internally.
We understand your disappointment, and we sincerely regret any inconvenience or frustration this caused you.
We truly value your business and hope that, in the future, you will give us another chance to demonstrate the high level of quality and service that we strive for.
Thanks
Will
Could not recommend these guys enough…
Could not recommend these guys enough came in with a problem with a bike i purchased else where no hesitation fixed straight away brilliant friendly people all round thanks guys
Thanks
Charlie and paul
18 november 2025
Omdöme utan inbjudan
Terrible Customer Service!!..
Stockton on tees branch at GoOutdoors seriously need to work on the customer service skills. I went in tonight to buy a bike for my daughter, when I asked for advice about sizes I just got told to use the chart on the wall.
I then walked around looking at bikes but not once did anyone asked see if I needed any help, the guys just remained behind the till chatting with each other. I had no choice but to leave the store and purchase a bike at a different shop.
There lack of help cost Leisure Lakes a sale, so I would highly recommend some customer support training. If you’re looking for a helpful local shop use Peddlers at Redcar!!.
17 november 2025
Omdöme utan inbjudan
Svar från Leisure Lakes Bikes - Stockton-on-Tees
Dear Paul,
Thank you for taking the time to share your feedback regarding your recent visit to our Stockton store.
Please accept our sincerest apologies for the extremely poor experience you had. We are truly sorry that you did not receive the helpful, welcoming customer service we aim to provide, especially when seeking advice on an important purchase like a bike for your daughter.
It is completely unacceptable that our staff directed you to a chart rather than offering personalized assistance and that no one followed up to see if you needed help while you were browsing. We understand this led directly to you having to leave the store and make your purchase elsewhere.
We take your comments very seriously. We have immediately passed this specific feedback to the Store Manager at our Stockton branch. We will be conducting a thorough review of our service standards and ensuring that all team members receive retraining on customer engagement and product advice.
We value your business and hope that this isolated incident will not deter you from considering Leisure Lakes Bikes in the future.
Sincerely,
The Leisure Lakes Bikes Team
Excellent service from friendly staff
7 september 2025
Friendly staff
Friendly, knowledgeable staff and a good selection of bikes at a reasonable price. Good after service.
9 september 2025
New Bike for Daughter and didn't think I would need to spend time tuning components
Collected the bike and didn't feel a need to do a check over it i just picked it up and carried it out of the store. Once I got it home I noticed that the rear brake need some adjustment as well as a fine tune of the gears which I had to do myself., which was disappointing.
2 september 2025
Svar från Leisure Lakes Bikes - Stockton-on-Tees
Hi Craig,
Thank you for getting in touch with your feedback. Our bikes are all PDI'd by a Cytech trained mechanic to ensure gears and brakes are running smoothly. However, once a bike leaves some further adjustment may be needed if things potentially get knocked out of alignment in transit. Our mechanics will be more than happy to re tune or do the bronze service if you make us aware or book in with your local branch
Kind Regards
Leisure Lakes Bikes
Emails answered swiftly
Took a lot longer to get the delivery but that may well have been Royal Mails fault. Correspondence with the Stockton on Tees shop was pretty good
25 augusti 2025
Great customer service, bad customer communicstion
Great customer service, only gripe was a click and collect order, was told it would be 2 days (ordered on the Sunday) phoned up Tuesday to see if there was any updates to be told to just wait till I receive the text informing me it’s ready to pickup. Heard nothing up until friday pm so decided to call up Saturday to enquire again to only be told it’s been sat waiting since Wednesday and they must of forgot to update the order on their end. Not the best experience but not the end of the world, just poor lack of communication. What made it worse is they had a load of the product on the shelf!
10 augusti 2025
Great experience
The items I ordered turned up very promptly and when I had to return a couple to the local shop the assistant was extremely pleasant and helpful
12 juli 2025
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.