Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, t... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Good service but sadly Riyal Mail ruined my experience. Ended up £4.45 out of pocket due to order not arriving initially and a new order being sent out. Goods all arrived necessitating me parcelling u... Se mer
Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots... Se mer
The hanger for the rear mech on my Specialized snapped in half, with the half remaining on the bike seemingly melded to the frame, with a danger of damaging the frame in attempting to remove it. The o... Se mer
Företagsinformation
Skrivet av företaget
Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and 17 stores nationwide offer all the latest bikes, clothing, parts & accessories!
Leisure Lakes Bikes
Skrivet av företaget
- Family run since '81!
- With 14 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!
Delivered Ready to Ride
Fast, Reliable Home Delivery + Click&Collect
All our bikes are built, tested & packed by a Cytech qualified Mechanic.
After some kit or accessories? Spend over £50 & get FREE Delivery!*
Kontaktuppgifter
103 Penny Street, LA1 1XN, Lancaster, Lancashire, Storbritannien
- 01524 844389
4,7
Utmärkt
105 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 83 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
What a great service
What a great service. From answering questions before purchase right through to collecting my new bike, Charlie and the team at Lancaster were brilliant. I was kept updated throughout the process.
I thoroughly recommend these guys and the company if you’re looking to buy a new bike
4 maj 2026
Great service from a great team
Great service from a great team of people.
24 april 2026
Omdöme utan inbjudan
Hassle free and straight forward and…
Hassle free and straight forward and friendly staff
20 februari 2026
Ordered my bike 8 months ago and it’s…
Ordered my bike 8 months ago and it’s been fantastic. When I’ve needed advice or parts the guys in the Lancaster shop have been awesome and very trustworthy. Highly
Recommend
27 maj 2025
Product instock cheaper than many…
Product instock cheaper than many other retailers and quick tracked postage,well done will definitely use again.
6 januari 2026
I keep going back
I've purchased a number of items from leasure lakes in lancaster recently and I think the staff are brilliant. So helpful and knowledgeable. Extremely friendly and if they make a mistake they own up and rectify it immediately.
30 september 2025
Svar från Leisure Lakes Bikes - Lancaster
Thanks a lot for your lovely review! The Lancaster team will be so pleased to hear your feedback. We’re glad you’ve had such positive experiences with us — we always aim to be helpful, friendly, and fair. Hope to see you again soon!
Brilliant customer service
Brilliant customer service. Bought a new jacket from them a few weeks ago. Unfortunately after its first wash, one of the seams came away. Rang the shop and went down, they couldn't be more helpful, took the jacket for a look, and immediately replaced with a new jacket. Can't ask for more than that. No messing or interrogation, just sorted the problem there and then. Great stuff.
9 oktober 2025
Omdöme utan inbjudan
Ordered replacement parts for Topeak…
Ordered replacement parts for Topeak pocket rocket pump. Were available within 2 days at their shop. Great service when collecting. Also, shop has a good range of bikes on display together with lots of parts and accessories. Well worth a visit.
31 augusti 2025
Great service, very knowledgeable team
These guys are great, friendly, professional and extremely knowledgeable. I won’t go anywhere else for my cycling needs.
17 augusti 2025
Great value and customer service
Great value and customer service. Highly recommended.
10 augusti 2025
Bought two items online
Bought two items online and only decided to keep one, refunded without any quibbles
12 augusti 2025
I ordered a bike which I had problems…
I ordered a bike which I had problems with courier delivering
The problem was rectified by the management
Also had a voucher for inconvenience caused
29 juni 2025
Why use the shop? I suggest manufacturer direct.
Rather than buy direct from Brompton Bikes, I preferred to do business with a bike shop. My purchase was to co-incide with a trip to the Lake district so I contacted the Lancaster shop. Yes they had one in stock, yes I could pick it up the following day (1st July). As I was submiting my deposit they checked and no, actually there was a stocking error but I could pick it up on the 3rd July. I would be on my way back so no problem. I was told I could pick it up any time after midday. So, excited, I found somewhere to pay for parking in the centre of Lancaster and got to the shop at midday. It wouldn’t be ready until the end of the day. Disappointed, I told the chap I was expecting it at midday as I had been advised. “I don’t know who told you that” was the curt reply. I shall buy from Brompton’s website instead, clearly naïve of me to support a bike shop. Mistakes are understandable, even doubled up. But arrogance and rudeness are not what I expect when I’m trying to spend 2500 on a bike.
3 juli 2025
Omdöme utan inbjudan
Svar från Leisure Lakes Bikes - Lancaster
Hi John,
Thank you for getting in touch, first of all, please accept my apologies for the experience you have had with Leisure Lakes Bikes Lancaster.
When we took the order for your bike over the phone, we discovered an error with our stock, and arranged to get an alternative bike from another store, for collection later that week, to coincide with your trip to Lancaster. When arranging this, I advised that the bike would arrive with us around midday, and would be ready for collection early afternoon. I believe this is where we have got our wires crossed, and I can only apologise for not being clearer as to when the bike would be ready.
In regard to the colleague you spoke to when you came in, I can assure you that it was not his intention to come across as rude, and I apologise that we did not meet your expectations on this occasion.
I hope we have the opportunity to assist you in the future, and make up for your recent visit.
Kind regards
Charlie
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