LCN.com Omdömen 6 227

Solved my issue (I think!).
I knocked off a star for the long, long wait to be dealt with.

I spoke to Kyle Fawthrop who helped me with an online renewal. Kyle was highly professional, friendly and competent. He's an asset to LCN and I couldn't be happier with the service provided.

I thought I had done something right, turned out it went a bit wrong. Kyle came to the rescue and immediately made me feel at ease.
It wasn't a big mess, it was going to be handled he reassured me.
I was most impressed with the quick and professional service. Definitely Kyle was my hero today.

Kyle was so helpful. Intelligent and fun to work with. Can't recommend him or LCN highly enough!

I have used LCN for just over 10 years for hosting and domain purchase. Over this period, myself and my business partner have not had much cause to contact LCN, but on these occasions, they have answered the phone within a reasonable time and swiftly dealt with any queries.
Unfortunately, today's phone call was about cancelling our hosting as our business has finally folded. This was dealt with efficiently and with empathy. Thank you.

Lewis solved my problem without any fuss. No pushy add-ons, just a first class professional service

Customer support/Technical team are very helpful. I often contact them with what is very often a simple problem, but to me is a major issue. They are always very clam and helpful in their approach. Problem solved.

LCN are the best IMO been with them many years and always the same 5 star service and in an age when a reply takes days these gals and guys get back to you the same day or following morning.

Lamentable Callous Needless “service” from LCN.

I experienced rather ignorant behaviour from LCN, who refused to cancel a domain I no longer needed. Despite contacting them on the day payment was taken, this company, which I’ve been with for around 25 years, refused to help me.

Instead, one of their recent appointments to their brick wall of help customer service answered in a most unhelpful tone an accented “No!” to my request for a refund, refusing my EU consumer rights and repeating instead their made-up LCN rules from their ‘Customer Support Handbook' of “How to annoy customers and get away with it.”

Of course, as the old adage goes, “Possession is nine-tenths of the law,” and round one is theirs.

While they bask in their mistaken glory and look at their dishonest selves in one of many mirrors they no doubt surround themselves with, their narcissistic behaviour will not go unnoticed as I begin my fight to recover my losses.

I’ve already outlined a series of letters and emails I will be firing off in all directions. I will update this review as each one comes back with any results.

In the meantime, anyone reading my review who has experienced similar behaviour from LCN, do not panic, do not fret, and do not think you will not win. You can win against them.

Every complaint made against LCN carries weight. Each time as customers we experience such ignorant and unhelpful behaviour from companies like LCN, our voices are heard and are answered. This review is just the beginning, and as I’ve already told LCN—watch this space.

For the cost of a domain, I’ve already cancelled two future company purchases, which will cost them more than the amount of this one domain LCN refuses to cancel.

With the complaints I will raise to Ofcom and the EU consumer regulatory body, LCN will have to explain itself each time and explain why they have not refunded my payment for a service I will never use.

I want the refund for the domain that I requested to be cancelled. No doubt LCN has a right to reply to my review, but I’m waiting for that too with an even more in-depth, acerbic response to highlight the callous, thoughtless behaviour of LCN support and the glaring inadequacies that show how lamentable LCN’s customer service is, of which I received no help at all.

Round two begins now.

Reply to LCN's woeful response received today (19/01/2026)

Ah, yes, and here it is, “the matter-of-fact response” from LCN, where the expected pre-pasted generic reply à la lame duck theory is that ‘customer service’ are just words and not an actual service. Where the inane need for greed outweighs everything in a mantra that repeats upon itself the interminable message “the customer is always wrong” (probably framed on each wall inside LCN’s square box office) under orders from those in managerial posts for the rest to observe before answering any phone or replying to any email that should present itself when an unsuspecting customer contacts them for help—“Deny! Deny! Deny!”

Let’s put things into perspective and break down your pitiful response, which is endemic of the lack of service LCN offers in relation to refunds and cancellations for its customers. “Please contact our support team directly and we’ll be happy to assist where possible.” I did, and the help I received, or rather lack of it, is the reason for this review.

“Our intention is never to appear unhelpful.” Wrong again. LCN’s only intention is to be unhelpful; hence, this review.

“I’m sorry to hear about your experience and understand how frustrating this situation has been for you.” I very much doubt anyone is “sorry” at LCN for what they knowingly and willingly do towards customers.

As for being “frustrating”, this will be turned on its head as I seek to recover my losses from LCN. The only thing LCN will understand and respect is a fine and/or a reprimand from a regulatory body that finds LCN at fault. This will be the only time LCN would actually sit up and take notice of a customer’s problem.

I requested a refund and cancellation on the same day payment was taken, and LCN refused. You refused my 14-day right of withdrawal as per my EU consumer rights, and now I will seek recovery. You will answer the complaint I will raise with Ofcom, and you will answer the complaint I will raise with EU consumer protection as well as the Swedish consumer protection service I will complain to. If anything, LCN will be well known in those governing bodies for being the company that it is—one that disregards EU consumer law and refuses to refund and cancel a domain when requested.

If anyone is going to reply to my review at LCN, stop using AI and generic responses and maybe ask someone (if you have a person) capable of responding in a more descriptive and honest way.

I have been an LCN customer for over 10 years, but lately, and especially after the changes a couple of years ago, I've found their service extremely expensive. My needs went from a webhosting to a simple Wordpress hosting with email, and even this is costly at just over £270 per year. Add an SSL certificate, and that cost would have ballooned to just over £400 a year, which is almost 100% more than it was 5 years ago. For me as a solo individual, who has about 5 email address and a simple Wordpress site saying who I am, it's an expense I can no longer justify. It doesn't matter what LCN replies with, saying please contact us as we may be able to find a saving, cos' this will just feel hollow and more of an insult to my intelligence. I know that I should have acted long ago, but it was the hassle of moving that was a problem. Loyalty means nothing with this company, and as a result, like insurance companies I don't intend to stay with them. Sure I'll make a loss of the cost I've already paid out, but it will be worth it in the long run. Better to pay a company that offers value for money and not one that says drop about £135 for a simple SSL certificate.

I have just renewed with LCN. Kyle was excellent, explained everything very clearly and patiently so even I could understand !!! Didn't throw computer jargon everywhere which is appreciated.

Highlighted my issue via the LCN website - received a response stating that the issue had to be escalated and today ( within 24hours) the issue has been resolved

The problems with my website were all quickly solved by the LCN technical team.

The support team provided a prompt and professional response to my inquiry. Most importantly, the solution they provided was effective and resolved the issue immediately.

Big thank you to Kyle for sorting the problem with our email. He was very patient and a pleasure to talk to.

Had a query regards an invoice for hosting for a registered charity. The person I spoke to was very knowledgeable and pleasant to deal with. Very satisfied.

A very helpful young man called Geof.
Please let him know I appreciated his help.

Their customer service is excellent. I have contacted them about two separate issues over the past few months and they have been great on both occasions. Knowledgeable and very good on follow-up to make sure the issue is resolved. Yusuf was great organising a new contract.

Kyle answered quickly and dealt effectively with my query including confirming it by email.