Horrible return policy. 1 of the items I ordered was not same material described, nor constructed the same as the photo Other item my small boobs would not hold the outfit together. Was de... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Material schlechter als bei bisherigen Billiganbietern. Rücknahme bei -gefällt nicht- nicht möglich !!!! Gutschein als Ausgleich will man nicht, weil Ware so schlecht. Rückerstattung Kaufbetrag 30% .... Se mer
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Dress i ordered was poor quality, nothing like the picture on the website. They refused to give me a refund. BEWARE!
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Easy to locate the dress I wanted to purchase online. Great variety! Styles you wouldn’t normally find elsewhere. You do have sales too, which makes outfits more affordable. Colorful pictures of exce... Se mer
Företagsinformation
Skrivet av företaget
Ladyjuice is a clothing brand that focuses on sequins, rhinestones, and metallic, bright and shiny fabrics in various colors and shapes. Handmade is a major feature of our products, providing customers with high-quality products and services is the original intention of Ladyjuice. For women going to bachelor nights, music festival concerts, festivals, or any occasion where you want to shine, Ladyjuice is your go-to.
Kontaktuppgifter
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139 omdömen
Har besvarat 100 % av sina negativa omdömen
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Do Not order from this company
Do Not order from this company. I ordered an outfit months ago and never received order. I requested a refund on Dec 7th, Ladyjuice said I would receive the refund within 7 days. It’s been a month and no refund. I am an attorney and I intend to turn this company over to the BBB and Al Attorney General’s Office.
Sybil Howell
5 december 2023
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Sybil Howell,
We sincerely apologize for any inconvenience caused by the delay in receiving your order and the subsequent refund process.
First and foremost, we extend our deepest apologies for the inconvenience you have experienced. We understand your frustration, and we want to assure you that we take customer satisfaction very seriously. We would like to address your concerns swiftly.
Regarding the non-delivery of your order, we regret any confusion or inconvenience caused. At times, unforeseen circumstances can lead to delays in the shipping process.
Additionally, we understand that you requested a refund on December 7th, and we deeply regret the delay in processing it. Our standard procedure is to process refunds within 7 business days, but unfortunately, an unforeseen backlog in our refund department caused the delay in your case. We sincerely apologize for this oversight, and we want to assure you that we have escalated the matter to our accounting team. They are committed to expediting the refund process to ensure you receive your reimbursement without any further delay.
If you require any further assistance or have any additional concerns, please do not hesitate to reach out to our customer complaint team at complaint@ladyjuice.com. We value your feedback and will work diligently to restore your faith in our company.
Best regards,
Maya
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Very cheap quality, not worth price
I thought because of the price of what I was ordering, the quality would be way better. It was not. It was cheaply made with cheap materials. I waited for it to go on sale, was watching the price for like 4 months. So I bought it when the price did go down a little bit. But, even with the discounted price, the product was not worth even half of that.
2 januari 2024
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Svar från Ladyjuice
Dear Hannah,
We sincerely apologize for your less than satisfactory experience with our product. Your opinion matters to us and we appreciate your honesty.
We understand that you had high expectations based on the price and availability of the product, and we apologize for falling short of meeting those expectations. Our team is constantly working towards providing high-quality products to our valued customers, and we regret that we did not deliver on this occasion.
We would appreciate it if you could provide us with more specific details about the product you purchased, including any specific issues you encountered on the response to our latest email sent to you. This will enable us to address the problem and make necessary improvements to ensure our customers receive the best possible quality.
Once again, we apologize for any inconvenience caused and appreciate your feedback as it helps us improve our products and services for all our customers.
Best regards,
Maya
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
I ordered a dress 3 months ago and…
I ordered a dress 3 months ago and haven’t received any communication to when to expect it.
30 december 2023
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Svar från Ladyjuice
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@ladyjuice.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Horrible quality
Horrible quality
Fake delivery times
Just dont do it
29 december 2023
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Svar från Ladyjuice
Hello Esteban Morilla,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
They sent the clothes quickly
They sent the clothes quickly. My only complaint is the duster speed on the images the sequins were brought and vivid, but they are actually pastel. It's pretty too, but not as shown
15 december 2023
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Super Qualität
Ich hab schon zweimal bestellt die Sachen sind super von der Qualität und die Größen wie angegeben meine dritte Bestellung ist unterwegs 🥰das Team antwortet auch immer schnell wenn man fragen hat auf jeden Fall weiterzuempfehlen
13 december 2023
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I would give it negative stars if I…
I would give it negative stars if I could. I ordered a dress from there. It took about three weeks to get. The reflective section of the dress is actually stickers. I’m trying to return it for a full refund and they’re giving me problems. Don’t ever buy from there. It’s cheap crap. Yah they will give you a refund but you have to fill out a form and also get a shipping tracking number to ship it back to them. After spending $150 on a crappy dress you have to spend another $30 to ship it back. Don’t buy from them!
18 december 2023
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Svar från Ladyjuice
Dear Jessica,
We apologize for any inconvenience caused and would like to address your concerns.
We sincerely apologize for the delay in delivery. We understand that waiting for an item can be frustrating, and we are continually working to improve our shipping times.
Regarding the quality of the dress, we strive to provide accurate descriptions and images of our products on our website. We apologize if the reflective section did not meet your expectations. We appreciate your feedback and will take it into account when evaluating our product offerings.
We are committed to providing a hassle-free return process for our customers. We apologize if you encountered any difficulties in returning your dress for a full refund. But we would like to clarify that we didn't mean to give you problems. We offer more alternatives as a gesture of goodwill to customers who may find the return not practical.
Once again, we apologize for any inconvenience caused and appreciate your patience. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Best regards,
Received my order and it was cheap and…
Received my order and it was cheap and earrings were broken. Definitely not the same attire that was advertised (was supposed to have mirrors but it had thin silver fabric sewed on instead)
11 december 2023
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Svar från Ladyjuice
Dear Marie Claire Le lait,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Do not order
The ads for this company are beautiful. I have ordered about $1000 dollars worth of clothing from them. What I have received are cheap, ill fitting knockoffs that cannot be worn in public. I have had to argue for every cent that I’ve received for partial refunds. The company tries to give partial or no refunds while encouraging you to give the clothing you don’t like to a friend. Why would you give such cheap horribly made clothing to a friend? I will never order from this company again and I would encourage anyone who is looking at the enticing ads and considering buying to think again. Save your money. There are plenty of high quality legitimate companies with quality products from which to choose
27 november 2023
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Svar från Ladyjuice
Dear Suzanne Orlando,
Thank you for sharing your feedback regarding your recent experience with our company. We sincerely apologize for any inconvenience caused and understand your frustration. We strive to provide high-quality products and exceptional customer service to all of our customers, and it is disappointing to hear that we fell short of meeting your expectations.
We would like to assure you that we take your concerns seriously and have taken immediate action to address the issues you have raised. Our team is reviewing the quality of our products to ensure that they meet our customers' expectations. We are also reviewing our refund policies to ensure that they are fair and transparent.
Please reach out to our customer service team at support@ladyjuice.com and complaint@ladyjuice.com with your order details, and they will assist you with the refund process. We appreciate your patience and understanding while we resolve this matter.
While we understand your decision not to order from us again, we hope that you will consider giving us another chance in the future. We are committed to improving our products and services based on customer feedback, and we value each and every customer.
Thank you once again for bringing these issues to our attention. Your feedback is invaluable to us as we continue to improve our operations. We appreciate your support and hope to regain your trust in the future.
Best regards,
complaint@ladyjuice.com
DO NOT BUY from this company!!!!!
DO NOT BUY from this company!!!!!! I had the worst experience from this! The dresses were nasty & cheap, when I asked to return I had to pay £25 shipping fee to return!! Rip off, don’t waste your time or money!
6 november 2023
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Natalie Morgan,
Thank you for taking the time to share your feedback with us. We value and appreciate every customer review, as it helps us improve our products and services.
We are deeply sorry to hear about your negative experience with our company. We understand your disappointment with the quality of the dresses you received. Providing our customers with high-quality products is our top priority, and we apologize for any inconvenience caused.
Regarding the return process, we apologize for any confusion or dissatisfaction caused. We understand that return shipping may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
Thank you for your understanding and patience. If you have more questions, kindly email us.
Best regards,
complaint@ladyjuice.com
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