Horrible return policy. 1 of the items I ordered was not same material described, nor constructed the same as the photo Other item my small boobs would not hold the outfit together. Was de... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Material schlechter als bei bisherigen Billiganbietern. Rücknahme bei -gefällt nicht- nicht möglich !!!! Gutschein als Ausgleich will man nicht, weil Ware so schlecht. Rückerstattung Kaufbetrag 30% .... Se mer
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Dress i ordered was poor quality, nothing like the picture on the website. They refused to give me a refund. BEWARE!
Företaget har svarat
Easy to locate the dress I wanted to purchase online. Great variety! Styles you wouldn’t normally find elsewhere. You do have sales too, which makes outfits more affordable. Colorful pictures of exce... Se mer
Företagsinformation
Skrivet av företaget
Ladyjuice is a clothing brand that focuses on sequins, rhinestones, and metallic, bright and shiny fabrics in various colors and shapes. Handmade is a major feature of our products, providing customers with high-quality products and services is the original intention of Ladyjuice. For women going to bachelor nights, music festival concerts, festivals, or any occasion where you want to shine, Ladyjuice is your go-to.
Kontaktuppgifter
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Keine Ware erhalten
Keine Ware erhalten! Auf Nachfragen per Mail keine Antwort. Ich würde von einem Kauf abraten bzw. nur per Paypal kaufen, um ggf. das Geld zurückzufordern.
30 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hi
Kindly give us your payment details to locate the specific order because we found no order under the name of "Christiane Bergmann". You can also contact us at complaint@ladyjuice.com.
Thank you for understanding.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Placed an order on Jan 17
Placed an order on Jan 17, 2024. Returned it 2 days later. Sent the pics as the requested along with paying for shipping to return it. It is now March 27, 2024 and I have YET to receive my money back. I have emailed several times ans received the message..."we backed up and the return will come shortly". This is bad business and I'm a business owner that would NEVER treat my customers like this. You guys make it bad for those of us who like to shop online. Can I have my money back please and thank you.
17 januari 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Enrique,
Thank you for bringing this matter to our attention. We apologize for any inconvence the delay in refunding migh have caused. In such a case, you can escalate the matter to complaint@ladyjuice.com to sort it out.
For your convenience, we have used complaint@ladyjuice.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Again we express our sincere apology. We take customer feedback seriously and will take note of your review to the relevant team to make progress. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
I just want to say I will never ever…
I just want to say I will never ever again shop at Lady juicy. They are the worst bad policy. Don’t trust them. They send the Clothes and they don’t send back a request to return them. If they don’t fit it’s been three weeks now I’m fighting. I’m gonna throw these clothes out and I paid a good money for them so I’m just trying to warn people do not shop at that site ever again it’s the worst.
25 mars 2024
Omdöme utan inbjudan
Literally the worse service and worse…
Literally the worse service and worse online company I’ve ever come across ! DO NOT buy from them as they don’t respond to emails or anything ! Placed order on 15 of March I’ve heard nothing from the company ! Tried to cancel the order again heard nothing from the company !
I’ve emailed twice and they don’t have decency to even contact you back or reply
25 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Sumaiya,
Our response time frame has been extended to a 1-5 business days window due to a backlog. Tihis means sometimes you won't receive a response right away or very soon. We hope you can understand. Your email has been replied to, though.
We take customer feedback seriously and will take note of your review to the relevant team to make progress.If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
It’s like they don’t really exist
It’s like they don’t really exist. Placed order on March 8. On March 18 it still said awaiting shipment, so I sent email. Website states that they guarantee a reply in 48 hours. it is now March 23rd and I’ve received no response, but I’m getting almost daily email ads. I even responded to one of them, and no response.
So then I went to Facebook and made a comment on one of their posts, and sent a direct message. On the post they had responded to others within one day, it’s been a couple days still no response.
The item I ordered is for my birthday party on Saturday, March 30th, now I’m thinking I need to order something else and then figure out how to cancel this order and get a refund. I’m still paying for breast cancer bills, so I really don’t have extra money for 2 purchases.
Order #LJ00040767
18 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Dear customer,
Due to a backlog, our reponse time frame has been extended to a window of 1-5 business days. We are sincerely sorry for the inconvenience caused.
As requested, we have canceled the order # LJ00040767. It may take some time for the refund to get back to you.
（1-If it’s PayPal refund, please wait 1 to 7 business days for the funds to settle in your account. You can view the status of the refund from your Account History.
> Log in to your PayPal account.
>Click History
2-If it’s credit card refund, it may take up 5 to 10 business days for the funds to appear in your account. This delay entirely depends on your credit card company and its intermediaries.）
Thank you for your understanding and support. If you have any further questions or concerns, please don't hesitate to contact us.
Best regards,
Best regards,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Placed an order in January and now its…
Placed an order in January and now its March 20th and still see that the order has not even shipped. I asked for a refund and have received no word back.
20 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Dear Lauren Wells,
We apologize for the delay in shipping and responding. Both our factory and customer service deprtment are experiencing a backlog so the shipment and response are also postponed. Our normal response timeframe is 1 business days and it is extended to 1-5 business days due to the backlog. We again apologize for it.
We appreciate your patience and understanding regarding this matter. Your email has been erplied to and we have used complaint@ladyjuice.com to send you a follow-up email. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Terrible quality and customer service
I ordered three items. I got no order confirmation or shipping information. I wrote to them and they sent shipping information for two items. Those items arrived and were of terrible quality. The zippers do not work, among other quality issues. I requested a refund and to cancel the third item. I have sent three emails and not one response to the desire to return/refund. Finally received a response and instead of a refund or option to return they offered to refund me 30%. 30% on clothes I cannot wear. Unacceptable.
18 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
No item, no refund - AVOID
*****update, 1 day after my review I had my refund***
Placed an order 4th Feb, hadn’t been dispatched by the 23rd, after I contacted Lady Juice to see where my order was, they advised, on the 25th, my item was no longer available and I’d get a refund. Still waiting on my refund. AVOID 😡
4 februari 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hi
Could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at the email address below? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
I have not heard any thing from this…
I have not heard any thing from this since I bought your Jean. My name is Phyllis Edwards on
Not satisfied
4 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
Could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
awaiting refund 1month
Bought an item start of January suppose to have been delivered end of January, it never came been trying to get my refund for a month and still no hope as they say they can only issue so many refunds a day, my advice is to avoid this place, no idea if their items are any good but customer relation from them is shocking most likely never going to get my money but hopefully this comment will help people avoid this company, YT2402321236062762
Quick update after leaving this review it's like a miracle has happened the refund has gone back into my account, I WOULD still avoid this place 100%
1 januari 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
Could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Placed an order almost 2 weeks ago and…
Placed an order almost 2 weeks ago and have not received any tracking information. Emailed customer support and it has gone into a black hole with no response. This is extremely frustrating and super disappointing, wish I would have read the reviews first before ordering
8 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
Could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
The quality is very cheap
I order the metallic sequin gold half blazer which was $72.99. The material was very very cheap. I put the blazer on which I did like it after trying it on but the material is worth $12.99 vs $72.99. When I received the package it was no order number or receipt. I wanted to return the item for a larger size. I 've tried emailing and no one is responding. It's just seem impossible to communicate with someone. I don't recommend this store if you're looking for quality clothing.
4 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
We are sorry that the product fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make prgress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@ladyjuice.com to sort it out. The support team will respond within 48 hours.
If you have not heard back from us, please consider the possibility that the email didn't get through and change the receiver to complaint@ladyjuice.com. Aftert all our customer service team work every business day.
Besides, please provide us with your order details, such as the order number and the email address used for the purchase so that we can locate your specific order and initiate the necessary steps to resolve this issue.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Ordered a beautiful black sequin jacket…
Ordered a beautiful black sequin jacket with pink sequin stars and fringe. Got a lot of compliments and definitely a show stopper in Las Vegas when I wore it to the Toby Keith concert! :)
4 december 2023
Omdöme utan inbjudan
Scammers
Scammers! Quality is awful. When I requested a return they offered me £18 back for a £70 dress. I reluctantly agreed to keep the dress and accept their offer. Now one month in and still no sign of a refund.
1 februari 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
The partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences. We do also offer full refund after you return the product.
As for the delay in refund, it is possible that our finance department is experiencing a backlog. In this case, you can offer your order ID and reach out to complaint@ladyjuice.com to escalate the matter. We will do our best to address the problem.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Don’t buying eny thing from this…
Don’t buying eny thing from this website as the quality of the dress are same as doors maths they are just scamming people!!! Dresses completely different than pictures!!! Shame on you!!! Lady juice
4 mars 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Took care of the issue
I did have some issues in the beginning but they took care of it immediately. Product was exactly like the picture and I can wait to perform in the jumpsuit.
23 februari 2024
Omdöme utan inbjudan
Do Not TRUST this online site
Do Not trust this online site, the people giving negative reviews here are true and correct, 2 of my orders placed on Dec 8 of 2023 , the first came and completely different from what it showed on their site , the clothing materials is so cheap, the glitters got off on the clothes and fell all over my floor , the other pre order has Not arrived, I have contacted them numerous times through email in which their only way of contact called Supportladyjuice and I got no response on regards of the order expect a response for feedback . This company is a S C A M .. Please do Not TRUST this Ladyjuice
sku:K573444620658376704
8 december 2023
Omdöme utan inbjudan
Svar från Ladyjuice
We would like to clarify some things.
1) The SKU is a pre order. Searching the SKU on the site or check your order details, and you can easily see the mark of [pre order] in its title.
2) We not only have support@ladyjuice.com, but have complaint@ladyjuice.com and live chat on Facebook. Every email of yours (except for duplicate emails) was replied within short period of time. If you have got no response, there must be something wrong, for example, spam, blacklist, that made our response fail to get through. Contacting channel is changable if one doesn't work.
3) Ladyjuice is not a scam otherwise there is no need to follow up on each complaint here. We are a trustable company that is experiencing a backlog and extending our working time to address the problem of delay.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
Love it fits prefect
26 januari 2024
Omdöme utan inbjudan
Cheap Quality clothing
I ordered 4 items from Ladyjuice in Nov 20, 2023. They partially shipped each item weeks after another. My last shippment was on 1/19/24. They promised 30 days delivery that was not true. I saw their page on Instagram and decided to give it a try. I looked at their website; I knew they are from China but I still gave them a chance to prove me wrong. Like many reviewers here, the quality of their clothes are Terrible. They are unbelievable cheap quality & material. I paid $472.97 for 4 items that worth no more than $50.00. When I received them, I could return them right away but I know it will be such a hassle & it will cost me money to ship them back so I decided to throw the clothes away. The clothes didn't fit me even I ordered the correct sizes. I wasted my money & have learned not to trust online clothing brands from China or at least take time to research the company better. Many of them use US address but they are from China and you can tell right away from their sites. I gave them a try and hopeful, but I was wrong. If you have the money to waste then try it for yourself, but I am sure you will regret. One thing I will give them is that they responded to emails within reasonable time.
19 november 2023
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
I ordered the dress
I ordered the dress, quality was so poor, and I return it, and they block me, and didn’t return my money!! scammers
6 februari 2024
Omdöme utan inbjudan
Svar från Ladyjuice
Hello,
Your order has been successfully refunded. We have used complaint@ladyjuice.com to send you the screenshot of the refund for your verification. Please check your inbox.
Should you have any follow-up questions, please feel free to contact us.
Faithfully.
Ladyjuice Customer Complaint Team
complaint@ladyjuice.com
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