LCS Omdömen 275

Probably the most incompetent company to choose to collect fictitious debts.

They don't check with the company; there is evidence of a debt.
No evidence of any debt, yet they are chasing a non-existent debt.
They don't check if letters have been sent previously.
They claim not to have received correspondence, even though a formal response is sent to their email address and tracked.
This has been going on since March 12th 2025, in pursuit of a debt for Cuckoo. Cuckoo, when queried, confirmed they have no record of my account or any debt.

Reference 4698685

Kal Angus was extremely helpful, polite and professional - he made settling the bill painless! Thank you

Contacting this company is an absolute joke. I called them as they emailed me, text me and sent a letter to my house chasing a debt owed to British Gas. I have never been a British Gas customer and explained this to "Jay" who works for LCS who had a bad attitude from the moment he answered the phone. He kept repeating himself no matter what I said, then said I wasn't listening to him. I asked to speak to a manager and he told me "no" and that he doesn't have one. I said can I speak to someone else and again just "no". No customer service skills, so rude and robotic. He even told me to not bother ringing British Gas, however I did and thankfully they actually know how to speak to people. Awful company

This is a very sinister company, who could not operate and harass people if big companies like EON and others did not opt to use such an unethical, gangster-style agency, to bully ordinary people. I am currently in dispute with EON over this issue, and considering organising a class action, as these tactics should be illegal.

chasing me for a disputed debt I don't owe to even bigger clowns Anglian water, they also share your information in breach of data protection which ends up being call soliciting/spoofing. A cease all communication letter was sent.

These guys are absolute clowns, ringing us up over Christmas holidays over a £10 debt owed to HMRC, which i may add was HMRC's fault in the first place, my wife has paid this debt and they are still ringing up pestering, they are now blocked and won't be ringing again!! My view is they are absolute pond life at best

Awful company! Incorrect missed payments reported on my credit file, have attempted to raise a complaint but no response

LCS if you check your reviews better than you check your emails please advise of an alternative email address I can contact where I will get a response

Recently being harassed by LCS for an EDF account which was waived and closed by EDF 3 years ago!! This account is not even under my name but my husband. My husband was contacted by them 3 years ago and raised to EDF who came into the conclusion that this account was waived and closed. They now harassed me by sending me the debt chase letter and demanding the money from the same EDF account. They breached GDPR by chasing none-account holder and also ignored the email evidence from EDF proving this account was closed and no balance to pay. Absolutely rubbish company, all they can say is you owe us the money without even reading the evidence. I am now raising formal complaint to both EDF and LCS. I will take them to court for distress claim compensation!!

Harassing me for over a year for an energy debt that isn’t mine and for the previous occupiers who were renting. I explained this to them and stated for the dates they were saying I owed money I was with another supplier and was paying them. They slipped up when speaking with me saying “your tenancy” and I own my property. I sent my evidence of being with another supplier for that period and my MP number and the man on the phone said it was different. I stated that’s because the bill wasn’t mine. They had failed to get my address correct also and still tried to say the bill was mine. I submitted a complaint to the energy ombudsman and will take legal action for the harassment I have endured for a year. BEWARE LCS THEY BUY THE DEBT FROM THE COMPANIES AND WILL HOUND YOU EVEN IF THE DEBT IS NOT YOURS!!

Received a letter demanding payment for a utility debt for a business that shares the same name but has nothing to do with my business - how can you just transfer a debt to a company that has the same name but no connection and at the other end of the country? This is LCS "fishing" to see if there's a connection.... just NOT right!!! Fuming... how is this even legal??

Worst debt collectors in the UK. Have a monthly payment plan with their client who told me themselves that there’s a payment plan in place and no debt agency should be contacting us. So if the PEOPLE we owe a small amount of money too do not need you contacting us, then why do you think you have any authority to keep contacting us? We don’t owe you the money, so you aren’t getting a penny. I owe YOUR EX client money.

Apparently my details had been passed to debt collectors to recover an unpaid energy bill. I moved out of a property 18 months ago. I’ve never had a single email or invoice provided to me. Just a letter in my new address landed to say I owed this money and debt collectors now had my details. I’m a registered director & I’m on the electoral register, so not hard to find. For a debt collection company, they are very lazy in the attempt to contact anybody, just treat everybody like they’re scum irrespective of the circumstances. I had no issue paying what I owed, but that was once it was established what I owed. Their letter had no date on it, despite providing a timescale in which to pay. It also had no contact details on so I could find out what this was all about. There was no copy invoices for me to cross reference. Whole thing was a complete joke. Honestly, I will never use this shower of **** for any debt collection services I require for my business.

Extremely rude northern case handler called claire used intimidating, threatening tactics on 8/12/25 around 10am.
Very unprofessional and rude attitude. I explained that i had received a letter claiming I had outstanding debt with eon from a house I'd sold almost 3 years ago even after closing the account with eon back when I'd finished residing in that home .claire threatened with court proceedings and said surely id of seen letters or emails but I was no longer living at that adress and every thing was being sent to ex husband and it wasnt even from my account . She stated I had outstanding standing charges that everyone needs to pay and she had proof of the court order that deemed me to be liable and not my ex husband and that someone needs to take responsibility. Luckily I rang eon up to clear all of this up and spoke to a helpful , friendly advisor that assured me that it was a mistake and that they were estimates that I should not have been charged for so subtracted it from my bill leaving my account at zero outstanding. When I finally managed to get a word in edgeways with claire to explain this she said that she could check my account I said thats fine I have proof that i have nothing outstanding , she then proceeded to tell me that it is my responsibility to contact eon again to tell them that they owe lcs the debt .ive started a paper trail now to ensure I have proof liasing between both the debt collectors and the energy suppliers just incase. Absolute incompetent nasty unprofessional call handler that should not be working there . Im glad I took my time looking into it all throughouly before being intimidated and pressured into paying lcs.

They took a payment twice, and I had to keep hounding them to get my money back right before Christmas. They advised they would call me back, which they never did on countless occasions. Left me in a debit balance and no money to feed my family. Customer service is absolutely appalling, with little to no morality or humanity.

I only give them one star as that is the minimum. They are the biggest bunch of parasites I have come across. They claimed we owed an electricity bill on a property we sold a decade ago. We showed them who owned the property now from the land registry records and they still come back to us. We also found out that the current owners were in touch when the issue was first raised with us 6 months ago and they told them they were the owners and these people said to them that the case was closed. They must be totally incompetent as even though we tried to help them pursue the right people they still don't do that.

I would rate this company a minus or zero if it were possible. LCS contacted me on behalf of EDF (A-6E59C5C9) regarding an alleged outstanding balance for a flat I purchased in July. We received the keys on July 4th and visited the property two weeks later. During that time, we obtained a six-month council tax exemption due to renovations and immediately notified EDF with all relevant ownership documents.

Despite this, I received a frightening letter from LCS (reference number 45665070) demanding payment for March— before I even owned the property. I provided every document requested, including proof of purchase and the seller’s name. Nevertheless, LCS continued to send intimidating letters and emails, ignoring all the evidence provided.

Their approach has been extremely stressful and unprofessional. Instead of investigating or coordinating properly with EDF, they continue to harass me over charges that clearly do not belong to me. I have paid everything due, switched to Scottish Power, and yet the harassment persists. If LCS and EDF continue to contact me about this false debt, I will escalate the matter to both the Energy Ombudsman and the Legal Ombudsman, especially since my husband is still receiving messages from these unscrupulous companies despite our payment of zero and switching to another supplier.

AWFUL COMPANY, Yeah don’t mind paying an owed bill amount but my god they make it hard,
Agents hardly speak English….
Website doesn’t work
They call you back when the line cuts out 10 times during a phone call
Awful awful hard work 0 Stars.

Wrote me a letter addressed to "the occupier", refused to speak to me unless I gave then my name, hung up on me when I told them my name is John Smith 😂 no idea who they are, never heard of them in my life, can only assume they're trying to scam people out of personal information.

Awful company, they don't call you back and don't reply to emails. Firstly they randomely sent me letters out of the blue chasing a debt from 2020 on behalf of E.ON claiming they had "purchased" the debt.

I disputed this, thought it was fraud and had to verify who the hell they were. We are 6-months later at least 25 letters, 0 phone calls from them, 0 returns calls, bored of sitting on hold for hours at a time, no answer to emails.

absolutely useless, I decided to go online and pay the bill because these companies like E.ON apply defaults to your credit score and get off on it. I wanted to avoid this.

After paying I receive a letter chasing the debt again a week later, reading it I noticed it had a completely different reference number, same bill period, same amount. Still couldn't get in touch with them about this now I have a default from E.ON who they apparently purchased the debt from and cannot get this resolved despite numerous efforts.

Still on hold as I write this 40+ minutes.

Very rude staff members I’ve reported them and sent acount back to Virgin media and no mangers available they in 6 hours meetings every time.