EDF Omdömen 140

I signed up to move from EDF to an alternative supplier -Fuse - on 17 March and the switch took place within TWO days, on 19 March. However it is only today that I had my own money - almost £200 returned to me.01/0401/04/
I was told that they were waiting for a final reading to be sent by Fuse but I received an email from Fuse on 19 March saying it had been sent! Is that even necessary with a Smart Meter? In addition the "float" that was accumulated on my account was almot 4 times my monthly average bill -WHY?

I recently had an exasperating experience with EDF Energy that compelled me to write this review.

Let me start by saying that my property has not had any electric supply for over a year, yet EDF has been relentless in sending me continuous bills. It’s baffling to receive charges for a service that I’m not even receiving.

To add to the frustration, I was assured that engineers would come to upgrade my current meter and MPAN to CT. I booked appointments not once, but twice, and both times they were simply ignored. Now, it’s been over six months, and I still can’t get another appointment scheduled. It feels like I’m speaking into a void whenever I try to follow up.

Despite raising multiple complaints, it seems that my concerns have fallen on deaf ears. The lack of communication and resolution from EDF is nothing short of infuriating. It's hard to believe that a company can operate in such disarray, leaving customers like me in the dark—both literally and figuratively.

If you’re considering EDF Energy, I strongly advise you to think twice. Their customer service is non-existent, and their billing practices are downright outrageous. I wouldn’t wish this experience on anyone.

Faye was very helpful and sorted my query out really quickly thank you

I spoke to a young lady, the first time I rang to report a fault on my pay as you go meter, who was not very helpful with the information she gave me. She arranged for an engineer to come and fix it, or so I thought. The engineer had to ring me, prior to him coming, to check that I knew I was having a smart meter fitted, which I did not as the notes were not clear to him.

A year ago, I purchased a flat, and to my surprise, last month I received a bill from EDF indicating an "uncoverable debt" that supposedly dates back to the previous owners. After receiving the bill I wrote to their customer service, but I received no response.
Today, I just received the same bill again, which is frustrating, stressful and time-wasting for me.
I expected better from a major energy provider.

We were distracted and allowed our 1 year contract to expire. To punish us EDF nearly tripled our daily standing charge. Such an act of aggression..how they must hate their customers

The customer service is shocking. We have waited and requested for our building to be reenergised for 10 months. We have had to go as far the energy ombudsman to resolve the matter. We are waiting for a reply from EDF. Emails are ignored, it is impossible to speak to someone who will help I don’t know how they can run a large operation like this

They owe me money. Seems to be a problem in paying up. I have an email offering a credit note. That's of no use because EDF is no longer my supplier.

My screen isn't working hasn't been for a while . It randomly mite come on if I twidle wire. Something must be loose inside I've told edf so many times . And when it was on as soon as you touch it it goes off .
I've been told I can't have a new one which is ridiculous seeing that I pay for it every day. It doesn't work I sent videos it's got worse . I was told put it 5 meters from meter outside front door why I don't know made no difference. I'm very frustrated as if I need emergency etc I can't press my screen as won't come on I've pulled plug many times sat in dark twiddling it left and right fed up . I need a new one .if I'm told a second time no I will take further action as this is ridiculous .
It doesn't work .
The screen doesn't come on
If it does it's until you touch it again . I'd love some help please
Thankyou

NOW 4.40pm Thursday 10th JULY!!! NOW MY 9th CONTACT!! !with not even an acknowledgement!! DISGRACEFUL CONDUCT EDF!!!! I SEND MY MONTHLY READING FOR BOTH GAS & ELECTRIC on the 30th of each month. As normal I sent it. Since then I have requested MULTIPLE TIME FOR EDF TO SEND ME MY DETAILED BILL. (I ALWAYS PAY ON THE NEXT 6th or 7th of the month. I HAVE THE CASH TO PAY BUT AM NOW BEING IGNORED!.EDF TRIED THIS BEFORE * CAused me to nearly have a mental breakdown with the actions they took. MY BILL FOR JUNE HAS STILL NOT BEEN SENT !! They even on 1st JULY said they sent it. THEY DID NOT!! I NOW FEEL THIS BECOMING VERY UNHEALTHY & AS A UK 70 year old pensioner with hear troubles they are casing me more continues mental stress!> After now 9 emails sent by me on WHATSAPP * to theur contact helloETC @ EDF ETC thet refuse to even send me any replies. ALL MY DETAILS HAVE BEEN SHOWN SO THEY HAVE ABSOLUTLY NO REASONE TO DO THIS!! I AL:SO SEND THESE ON MY PC ..ARE SHOWN & THIS IS A PC.NOT A MOBILE!

THIS IS NOW DISGRACEFUL CONDUCT!! ALSO AVOIDING REPLYING!! I HAVE NOW ALSO SENT THIS TO THE SCOTTISH C.A.B. YET AGAIN NO CONTACT & NO REPLY!!! DISGRACEFUL CUSTOMER SERVICE!! SO EDF WHERE IS MY DETAILED JUNE BILL!!!!!I AM READY TO PAY BUT WANT TO SEE MY BILL!!! O(H & MY A/C IS SHOWN!! JUST WHAT ARE YOU PLAYING AT ??????????......…ANYONE THERE EDF????

Date of experience: July 10, 2025

YET AGAIN EDF HAVE FAILED TO SEND ME MY MONTHLY BILL!!! DETAILS MY A/C A/ NUMBER SUPPLIED AS WAS MY FULL DETAILS EDF EVEN STATE ON MY FILE THEY SENT MY BILL ON 01/07/25 RUBBISH!! NOT repeat NOT SENT!! I HAVE REQUESTED THIS 4 times now!! EDF SEND THIS NOW! I HAVE NO INTENTION OF PAYING UNTIL I GET MY DETAILED BILL FOR JUNE 2025.. THIS IS NOW BECOMING THE NORMAL!! DISGUSTING/DISGRACEFUL ACTIONS YES AGAIN. THIS WILL NOW GO ON TRUST PILOT!!

Had moved out from proir address over a year ago only to get an email today stating i owe 1078 pounds for outstanding gas charges. I had given them meter reading on day i moved in plus every 2 months minimum and again when i moved out. They took 3 months to refund me for over payment and then send 2 emails demanding another payment as they had admitted they made a mistake. total bill for gas alone is in excess of 2000 pounds for a one bed apartment for a guy who is at at work all day. A year on my new flat gas is only 50 a month. company is a massive rip off!!!!!! added up what they claim i used in a year and its over 40,000 kwh its 6 times the average usage for a UK home. the account have deleted all my meter recordings from the time i was there

Moved house recently and I've been trying to submit a final meter reading so that they can refund any monies they owe me. Have tried phoning, texting, email, online chat when it's available - which it almost never is; and WhatsApp, all to no avail. I finally got a response when I cancelled the Direct Debit - an automated email telling me that I need to set up a new Direct debit in the next 7 days. I can only assume that their "Award winning Customer Service team" wins awards for things that don't actually involve serving any customers.

Gave me a late mark on my credit file without any prior communication or letter / email !!! they had my email address and I was already in VERY ACTIVE communication with Claire in regards to my bills, trying to understand the different tariffs and if my bills were correct as they were estimated. I'd just moved into a property and wanted to ensure i was only paying what I owed. I would have just paid it if they would have told me this but no, received absolutely nothing from them.

They changed my contract midway through, after complaining they give me £ 150.00. A few months after they did the same again. Not to be trusted

i have dealt with edf twice within the last 3 week, their website says they try to answer phone call within 2 minutes, god knows what world they think their customers live in, they take us for fools, i very much doubt any utility company answers within 2 minutes, edf never. three weeks ago it took 35 minutes, today 10 march 20 minutes. the energy specialists work to a script very little is up for discussion, when you get through to the complaints dept a little bit more pr savvy, but you as a customer are always wrong or unreasonable. i originally submitted a wrong read i was 1000 units too low, i corrected it a day later, they wouldn't accept the higher reading and said how could i use 1000 units, without being too rude about the intellect of the energy specialist, i hadn't used a 1000 units in a day that was obvious, he then tried to argue i had used 100,000 units ie the clock had gone right round, from memory my electricity usage has varied from about 4200 to 5000 units a year, over the last 7 years, he could clearly see this from his records. i really thought i was speaking to a bot, after a lot of persuasion a lot, he adjusted my account, it originally said i was in credit by from memory by £450, reduced the credit to about £220, two thirds of the way through the winter! but i dont like surprises.

2 DAYS ago edf asked by email for another meter reading, less than 3 weeks after the last one, for what purpose the bill can be adjusted in 2.5 ,months when i submit the next one, literally no common sense whatsoever either by the staff or the way their computer is programmed. yes i suppose its no big deal to submit a meter reading, although like many people the meter is in a difficult place and i have relatively serious mobility problems. i knew that ringing them would raise my blood pressure what raised it far more was being tortured by the lift musak,repeated ad nauseam every 30 seconds, my bank used similar type of music, but they saw sense and took it down, i said would he pass on my complaint, he said he would, i asked how long would it take to respond, he said in a smug arrogant tone never i.e. i work for a large company your one of several million customers we have no interest in your views. i said why on earth report it , of course he never had any intention of doing so,

my phone calls were at 1.30 and 2pm, obviously no staggering of lunches at edf, he claimed customers might also have a late lunch i suppose that might be true, obviously edf staff cant work 8 hours without a break, but many people mothers etc might appreciate a job between 11.30 and 2,30, to fit in with child care, more cost for edf obviously, but they wouldn't get one star on trust pilot if they implemented that .

trustpilot tells us to be constructive in our reviews , how about this then edf publishing their response times on their website in hourly intervals, they have this information, not a big deal to publish it, but of course they wouldn't because most people suspect they never get anywhere near 2 min response whatever time you ring, yes you can email them, but the advantage of a telephone call is that you can deal with it all in one hit, rather than stretched over several emails. on friday they disappear at 4pm and no email at weekends which would be a real boon to customers.

i look forward to getting the usual survey, from them which they clearly ignore.

I want to share my experience with EDF Small Business.

As my retail unit did not require a gas supply and I was paying a standing charge I asked EDF on the 3rd Sept 2024 for my gas meter to be removed and the gas to be disconnected. They informed me that I had to have a Gas Engineer to disconnect internally up to the meter. In readiness of removal as the meter is situated in the front shop window which needs to be removed for the refurbishment. I contacted customer services and the person that was dealing with arranging the disconnection was Reem. By the end of September no appointment had been confirmed so I called again early October and raised a complaint. End of October still no appointment so after calling in November, December and January still no further clarification. At this stage building works to my shop came crashing to a halt as the contractors could not complete any further works until the meter was removed.
I explained this to customer services, they apologised despite nothing happening . The customer service adviser Reem does not return my calls or emails me when I ask via the call centre. I asked to make a complaint, but with EDF you can’t raise another complaint if you have one on going even if they are not actively dealing with your first complaint. How does that work?

I’m being charged a standing charge for a gas I don’t require and they won’t remove plus works to my shop have now stopped which financially is costing me money by the week.

Thinking that I will take matters into my own hands I contact SGN the gas supplier for this area. SGN inform me that that they can only cut the gas but are not allowed to remove the meter. I’m at the mercy of EDF to remove the meter. To add insult to injury I had a call from an EDF engineer on the 14.02.2025 stating that he was outside the property and was instructed to fit a smart meter. He explained that taking out the existing gas meter was easy enough to do but he was only instructed to fit a new smart meter. Can you believe it!

To summarise I have been waiting for a gas meter to be removed for over 6 months. I’m being charged a standing charge for a meter I don’t require and my shop project has ground to a halt because the meter is now in the way of works that need to be carried out.
EDF, if you are reading this you should be ashamed. My complaint number is follows 240476. This is the only way I hope that I can communicate with EDF Small Business!

Absolutely rubbish company to deal with, i moved into an old converted police house in January, have contacted edf to get their meter removed so i could move forward with scottish power, after numerous phone calls and emails, 2 months on i am still waiting on a removal date. Stay away from this company if you can help it !

The company has a person working for them who breaches The Data Protection Act, Her name is Louise Murray and when my account was being resolved with complications based where having had solar panels, without my consent based off the information on the certificate for the Smart Expert Guarantee that adviser without my consent she started making unauthorized and unrequired phone calls ringing places which would not be for her to call and started giving my personal data to a person over that call breaching the data protection act breaking the law so I have had to report it to the Information Commissioners Office. EDF has a leak in the company working for them who does not follow the law based on how to handle customer's personal information the right way and just abuses it and she should not be working there where it's an industry that involves having access to customer personal information. . Also then she lied on record saying on my account that she gave no personal data away when an address IS personal data and is one of the elements of personal data in the data protection act, She lied to try and deceive her colleagues to avoid the true being known because when I then wrang up the adviser who picked up the call said reading it out where she has put, not personal data had been given because she thinks a postal address is not personal data when it is. She is an inside criminal and EDF is not a safe company for people to provide their personal details to especially not whilst they still have Louise Murray working there for them who is corrupt and bent on abusing customer trust and personal data.

Absolutely shocking service.
I took over a meter which was a business account on 01/03/2022. I asked for it to be changed to residential and asked if the bill could be backdated 13 days to reflect this. I put in an SME as requested, ( I had another meter I was also transferring this was changed).
However we never received a bill so I contacted EDF numerous times and agents confirmed it had been transferred & said it was attached to another of my meters ( I have 3). Turns out it was never done and I received a bill for £2500. After many conversations and a complaint they reduced the billing to residential rates and backdated it.
However under the ofgem back billing rules they cannot charge for anything prior to 12 months. They have refused this saying I never notified them. I have written evidence I did! The customer service has been shocking it’s been nearly a year and my complaint handler asks me for updates! This is such a frustrating and stressful situation. It just needs someone to stop and look at it properly and see I have done everything to resolve this.