Kuoni UK Omdömen 

643
•
TrustScore 4.5 av 5

4,7

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 5 av 5 stjärnor

Georgina knew her stuff and made booking our honeymoon effortless. She was also able to price match which made a huge difference too. Thank you Georgina. A lovely, polite, cheerful, professional and k... Se mer

Betygsatt 5 av 5 stjärnor

We hadn't thought of using a holiday planner before but our daughter had such a good experience with Harriet at Kuoni Chichester we thought we'd give it a go. Best decision we've made: listened carefu... Se mer

Betygsatt 5 av 5 stjärnor

I contacted four companies about a bespoke multi-centre holiday. The Kuoni North America team made the best first impression and proceeded to build the holiday I wanted with a discount to bring it ne... Se mer

Betygsatt 5 av 5 stjärnor

We and the family and our family have booked several holidays with Kuoni (Via Solihull) and even the worst experience with being caught up with the Middle East crisis we couldn't have expected anyth... Se mer

Företagsinformation

  1. Researrangör

Skrivet av företaget

We don’t just sell holidays, we make them. The ‘making’ is in the detail. We are pioneers of effortless customisation, because we listen to you and we get you. We’ve been following in the path of our founder, Alfred Kuoni for over 100 years now. Visionary, adventurer and explorer, always seeking out new places, new experiences and easing the path for fellow travellers to share all he discovered. Little has changed. We understand what you want and need from a holiday, matching it with the perfect style to exceed expectations every time. We’ve grown to become the one of the country’s leading premium tour operators, and along the way we’ve picked up over 200 service and travel awards.


Kontaktuppgifter

4,7

Utmärkt

TrustScore 4.5 av 5

643 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 63 % av sina negativa omdömen

Svarar vanligtvis inom 1 månad

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,7

Alla omdömen

(643)

220 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 5 av 5 stjärnor

Brilliant Service.

We were looked after really well by Charlotte at KuoniMeadowhall. She couldn’t do enough for us. We booked the Maldives plus a cruise and Charlotte also found us Black Friday offers and upgrades to our holiday. Really great service and brilliant company. I went with Kuoni many years ago to the Maldives, they were great then and brilliant now. They book EVERY stage of your holiday for you. Highly recommended.

18 november 2025
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Nathaniel at the Kuoni Meadowhall Store

Nathaniel at the Meadowhall store has always exceeded our expectations.
He listens carefully to your needs, is very knowledgeable, friendly and professional.
He.very quickly sorted out an amendment to our forthcoming holiday, as requested.
I would always recommend Nathaniel and Kuoni to friends and family.
And look forward to many more wonderful holidays in the future.
Thank you
Andrea

2 mars 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

A great experience with Kuoni

We booked through Sophie in Kuoni, John Lewis, Cardiff. She was amazing, considering we didn’t really have much of a plan. Sophie patiently talked us through many options, arranged flights, hotels and private tours. The whole trip to Vietnam was beyond our expectations and everything went to plan.

4 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

South African and Mozambique trip

We have booked a family holiday (all adults) to South Africa and Mozambique including a safari. Malcolm who is an African travel expert helped immensely with being able to personally recommend hotels and lodges for us to consider, giving us an insight we wouldn’t have had by just looking online. We have a lot of flights booked both international and internal and Malcolm was able to get us all booked in with everything coinciding perfectly. We have used Kuoni before and they are definitely my go to travel company for holidays requiring a little more attention than your usual package deal.

6 februari 2026
Omdöme utan inbjudan
Betygsatt 5 av 5 stjärnor

Always great service from Chloe

Always great service from Chloe. Lots of tooing and froing as we were a last minute booking and Chloe handled everything with her usual charm and diligence.

23 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi Robin,

Thanks for your lovely feedback!

Chloe is absolutely wonderful, and I'm so pleased she was able to secure your last minute holiday with the quality you rightly expect from us.

The countdown is on!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Kuoni Rep(Catrina Henderson) was…

Kuoni Rep(Catrina Henderson) was exceptional throughout the process offering sound and insightful inputs

Area for improvement would be the quality and speed of the online system which for such a good company is of poor quality

20 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Dear Chris,

Thank you for such wonderful feedback.

Catrina truly is a superstar and an asset to us at Kuoni. I'm so pleased that she helped you to create the perfect holiday.

I am also grateful for your feedback in relation to our online portal, and I appreciate the speed of technology is incredibly important.

We hope you have a wonderful holiday with us!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

great professional friendly service

21 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi Lorraine,

Thank you for your lovely feedback.

We pride ourselves on the service of our experienced and dedicated team.

We hope you have a fantastic holiday!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Nathaniel paid attention to our…

Nathaniel paid attention to our requirements throughout and worked professionally to organise our holiday. Everything that could be confirmed was sorted within a couple of days.
Extremely satisfied so far!

23 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi there,

Thank you for your kind words about your recent booking experience. It's wonderful to hear that Nathaniel was so helpful in the organisation of your special trip.

We hope you have an amazing time!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Amazing from start to finish

Amazing from start to finish, we used Kuoni for our honeymoon following a recommendation from a friend, we knew we wanted to go to the Maldives however after speaking with Faye at Kuoni she managed to get us a great price on a Maldives trip & Dubai stop off on the return journey. The attention to detail they go to is second to none, Faye really listened to our requirements and tailored a few options for us to choose from.

Will 100% be using Kuoni again for future holidays.

Special thanks to Faye we are forever grateful.

12 januari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi Nathan,

I'm so pleased that Faye was able to craft such a special, bespoke honeymoon for you.

We wish you a huge congratulations for the big day, and we can't wait to have you travelling with us.

The countdown begins.....

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Customer service

Excellent customer service & so helpful throughout the whole process with great knowledge of the individual elements

19 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi Steve,

Thanks for your lovely feedback!

I'm so pleased that our team were so helpful in creating your dream holiday.

The countdown is on!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Great Travel Agent

We had a lady called Samantha who was in charge or our booking. The whole process was very easy and the location was perfect

10 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi Jonathan,

Thanks so much for your kind words about Samantha and the team. We believe it's our people that make Kuoni so special. I'm so pleased you found the booking process so seamless.

We hope you have a wonderful holiday!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 4 av 5 stjärnor

Very helpful and responsive team

The Kuoni store in John Lewis London is really responsive and very helpful (special mention to Jade and Jack).

They were brilliant at making suggestions and coming back on time with suggestions and alternatives.

Always kept in touch with timings and expectations.

The only reason it isnt 5 star is that they werent able to secure the hotel that we wanted at the desired price - so 4 and a half stars!

9 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi there,

Thank you for your kind words.

It's great to hear that the team in Oxford Street provided the great service that we pride ourselves on!

I'm sorry to hear that we weren't able to secure your preferred hotel at the desired price but, nevertheless, I hope they were able to put together a fantastic itinerary for you.

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Prompt attention and quickly booked holiday.

Prompt attention with personable assistant. Quickly booked the holiday we had in mind. Took on board our request to find out more about hire cars at the destination and provided the information quickly by email. Excellent service.

9 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi David,

Thank you for your feedback.

It's great to hear that we were able to source the information required in order to make your holiday perfect. It's what we are here for!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 5 av 5 stjärnor

Absolutely superb experience with Neil

Absolutely superb experience with Neil. So helpful and knowledgeable of all aspects of our travel. He was able to plan our holiday around our must haves. Would encourage anyone to use Kuoni especially the Chester branch.

9 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi John,

We are so grateful for your wonderful feedback!

Neil truly is amazing, a real asset to Kuoni indeed. I'm so pleased to hear that he was able to tailor the holiday to your needs, making it truly perfect for you.

We hope you have a wonderful holiday!

Kind regards,

Alice
Kuoni Customer Services

Betygsatt 4 av 5 stjärnor

Milton Keynes Branch

Florence at your Milton Keynes branch was very friendly, efficient and knowledgeable about the trip we were asking her to plan & forwarded all documents to us in the timescale she gave us.

9 februari 2026
Omdöme utan inbjudan
Logotyp för Kuoni UK

Svar från Kuoni UK

Hi Roger,

Thank you for your kind feedback.

Florence is a huge asset to us. I am so pleased that she was able to craft your perfect holiday!

We hope you have a fantastic trip.

Kind regards,

Alice
Kuoni Customer Services

Detta är Trustpilot

Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.

Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.

Läs mer om omdömesprocessen på Trustpilot.

Här är 8 tips på hur man kan skriva omdömen på bästa sätt.

Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.

Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.

Läs mer