Krispy Kreme UK Ltd Omdömen 

Eloise at Krispy Kreme was fantastic dealing with an issue that I had with delivery (which was for a client). She sorted my issues ultra quick and couldn’t be more helpful. They are a great treat for thanking clients and staff - have used a few times and will now continue moving forward.

Customer service rectified mistake of non delivery for an important event, swiftly and efficiently and ended the stress

I ordered for the birthday donuts and a dozen original glazed. However the delivery man only delivered the 6 birthday donut. I emailed them as soon as I noticed and Angela replied with an apology the following day and gave me an option for a refund or a replacement. I chose a refunded and it was refunded within hours I the same day, which was the fastest and swiftly reply and refunded of any returns or missed order I have ever received and for that matter I give Angela and the team 100 stars if I could. Thank very much Angela.

Overpriced and sooo sweet I couldn't eat half. Tried 3 different flavours and all to sweet to mine and my kids taste.

Spoke to Angela on the phone today who was so helpful and managed to save our order and make sure we had doughnuts for our wedding!
Massive thankyou! Such great customer service!

I had to order a total of 84 dozen boxes for my work sites and Angela from Customer Care was extremely patient, placing all orders, making sure info was correct. She placed the first orders for my 1st site and called back a couple of hours later so I could place the second site. We spent a total of 1hr 40mins on the phone and she maintained a lovely, positive attitude the whole time. Thank you so much Angela :)

Fast replies when having any issues with an order

Rebecca was so helpful and kind when requesting to amend the date of my delivery. Really recommend this service. Can’t wait to enjoy the donuts! thank you so much.

My question was resolved really quickly. Very satisfied. 😄

I have visited KK for a coffee and a chat for 7 years I was there yesterday and the place is disgustingly glass surrounding the seating area is smothered with greasy finger marks The tables are sticky and the whole place needs a clean .The standards have always been very high but the last few days have seen a decline .Time waiting for a coffee is the Liberty Romford goodbye staff will be missed because they always gave good service But management needs reviewing!!!!!!!!

A big thankyou to Angela who was understanding and very helpful in quickly resolving an issue (that was my fault). 1st class customer service !

Rebecca at Krispy Kreme could not have been more helpful - she was so professional and efficient from start to finish- a great example of customer care! Would recommend 1000% - super service & lovely team!

Rebecca replied to my email query within 5 minutes, added the note that I had missed from my order. Re-sent my order confirmation showing the amendment.
Thank you Rebecca :-)

After a disappointment when my order wasn’t delivered as arranged on my daughter in laws birthday, Angela from the customer service team sorted it out and not only arranged for a replacement order to be sent, but also fully refunded my original order. I can’t praise her enough! Thank you Angela.

Angela was so helpful and quick to resolve my order amend!

Rebecca from customer service was very helpful when I was having difficulties with the app, resolved my issue and quick to respond!

I had a problem with my order and Rebecca dealt with the issue quickly and efficiently.

I have to say how wonderful your staff, Jackie at Enfield, is! We have been visiting your Enfield branch since my son was in primary school, and he has since left university and got a job, so you have an idea how long😀
We were there when the shop was going through a makeover, and the stand was outside too, but Jackie never seems to age.
She always has a smile on her face and delivers great customer service, no matter how busy the shop gets or how crazy it is
I hope the company appreciate her dedication and great spirit!

I had issues with the app and the customer care team notably Rebecca has been extremely helpful. She provided clear step by step instructions on how to resolve the issue and it worked on the first attempt. She was also quick to respond to my queries.

We recently placed a large corporate order with Krispy Kreme as part of a celebration for an award win, with deliveries needed across multiple locations. Initially, I thought I would need to place almost 20 separate orders and payments, but after calling customer services, Rebecca (Customer Care Advisor) was absolutely amazing from start to finish.

Rebecca guided me through the whole process and provided an Excel spreadsheet template to make everything much easier and more organised. She was incredibly helpful, informative, patient, and responsive throughout, which made what could have been a stressful process feel really straightforward.

There was also a minor issue with one site delivery (through no fault of anyone involved), and Rebecca arranged a replacement immediately without hesitation, which was hugely appreciated.

As this was a large order, the team also kindly included some Krispy Kreme hats for us so we could take photos and capture the celebration properly, which was such a thoughtful touch and really added to the occasion.

The donuts themselves were loved by everyone, but the customer service from Rebecca truly stood out. She was fantastic throughout the entire process and is a real credit to Krispy Kreme.

Thank you again!